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oofasis

D/W repairman damaged cabinet - Who's responsible? WWYD?

oofasis
14 years ago

Our KitchenAid dish drawers needed repair. (Dunno if we got a lemon or what, but repairman has been out FIVE TIMES and the stupid thing still isn't fixed. Now KA is sending out a different crew for a "second opinion" before replacement -- but that's probably a whole other thread...)

Anyway, in the course of taking the entire two drawers out completely, my cabinet got scratched. There are two deep scratch marks, plainly seen. The DDs are still under warranty. Can I hold KA responsible for repairing the damage to my cabinet?

If so, what do I do to repair the cabinet? The scratches are on the outer edge of the inside frame of the cabinet. Does the entire cabinet need to be replaced? They're Medallion cabinets, quite beautiful, and I am irked every time I open the DD and see the marks.

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