Ours (made in their factory in China) had some issues on delivery (which I wrote about on a few threads), but nothing to the extent that yours had. I am so sorry yours arrived in such poor shape. We initially pushed for a replacement, but the company would not authorize it (a Schillig rep came to our home with the store owner to see the couch). We could have returned the couch to the store, but allowed them to try to repair/replace the problems since we really liked the couch/style and wanted to make this work. The leather specialist the store sent out did a very good job, to our pleasant surprise. Some of the packing creases did smooth out over time as well, and the cushions/fill do seem a bit more resilient than they did initially. It did take longer than expected to receive replacements for the chipped feet, and they are slightly smaller (and a different finish) than the originals, but they look fine, and aren't really visible (unless you lie on the floor and look under the couch). Overall, the repairs were done pretty much to our satisfaction, and we are very happy with our couch. If the style/model you got isn't made in Germany, I doubt they can send a replacement (of the same model). If they only make that model in China, they aren't likely to make it for you in Germany. I don't know if they'll allow you to choose a different model--one made in Germany, but it's certainly worth inquiring. You might want to try contacting W. Schillig in NC directly. Good luck!

I am definitely a "3 ring binder with page protectors" scrapper. I started making these scrapbooks this way before I had even heard of Creative Memories and they work great for me. I definitely like the flexibility it affords me to move pages as I am organizing. Norma - I am in the middle of doing a heritage scrapbook of my maternal family. It sure is fun but a lot of work! Where have you gotten some of your ideas for arranging pictures on the pages? Do you have any advice for the heritage scrapper? I would love to hear any ideas and suggestions. I am looking for 5X7 embossed frames with rectangular centers but can't find any. They only carry ovals. Any ideas? Thanks! :-)

Hilary, that's not overboard at all - I take pictures of all other crafts that I make for gifts, so why can't we take pictures of our albums? That's exactly what they are - they're works of art that can never be duplicated. I actually have a small photo album (one of those cheapy ones stores used to give away with photo processing) with pictures of all my quilts I've made, plus another with all of the cakes I've decorated. These are things I don't see every day (and the cakes are all long gone!) so I want some remembrance of the work I did. Not overboard at all. :) Patti

Wow that's great work. Thanks for spending the time to work on it. I would be glad to have an emailed copy. It will be one less that I have to work on even though I need the practice. Look out your email may fill up with questions when I get some time to work on the old photos! You had me scared for a minute I was thinking that your Mom's picture looked just like my Grandfather's when I clicked on the link. I know she was so pleased to have the photo restored. By the way, in my photo my Grandfather is the one riding the bicycle. Maybe we should start a photo of the day? My first request is Barbara in her new beautiful dress!