It never hurts to let them know that they have a problem. If no one calls their attention to it they may not know about it.

Since others here spoke of the same or similar problems, I seriously wonder if it doesn't originate from the corporate office?

If they change their policies, it'll be a front page story in the Wall Street Journal. But yes, I'd complain anyway.

The way to really get your point across is to stop shopping at the store. And encourage everyone else to do the same.

They hear from one or two - a shrug of the shoulders.

A dozen - they listen ... a bit.

A hundred - they pay attention.

That said - a few pay substantial attention to just a few replies, even one.

(The numbers may be off - but the concept is valid).

I think that another term in similar vein may be that, "the squeaky wheel - gets the grease".

ole joyful

It's such a generic letter, I wonder if they even read yours. It's such a cheap trick to price something down $1 so you cannot use a coupon.

I agree that the letter is generic. When I sent a complaint to Walmart about the sales clerks licking their fingers to open my bag they called me. It was on a Saturday too. I told her I really found that disgusting that they had to lick their fingers and touch my bags. I mean, really, I don't need any more germs. The sales manager from Walmart said she was going to have a meeting with the cashiers and they will start using either a wet sponge or a jar of some kind of pink stuff. Well, when I went back, they were using those items. I still get a few who lick their finger and I ask where is their sponge. One person ( a young man) said he didn't want to use it but it's was there. I told him I didn't want his germs so he had no choice but to use it. I know it's petty to complain but still, you never know.

I learned long ago to complain To The Top.

I always typewrite a complaint letter on nice old-fashioned bond paper to the CEO/President of a company, no email, & have never failed to get amazing results.

I relearned that lesson a few years ago,, when I was trying to get back some insurance premiums from Blue Cross. After dealing with myriad Customer Service Reps over several months, with promises but no refund, I found the woman's name who was then its President, typed the letter, within 2 days her assistant telephoned me & said she would immediately get on it, & by the end of that week, I had an $800 plus check from them in the mail.

I've also received a beautiful plant from the president of a mutual fund company with great apologies & a "fix" & a big box of expensive chocolates & a $30. gift certificate from a retail company President. Oh, yes, 10 free rolls of very a expensive wallpaper from the President of another company when I complained to him that the first batch didn't line up properly.

Nobody's impressed with email any more...

Hi there Kentucky Fried from Calif.,

It's the results that count!

(And sometimes result in appreciable/appreciated change throughout the corporation).

o j

I don't know about nobody being impressed with email. I found the email of the President of Net10 when I kept getting lied to by their customer service reps and wrote him, telling him I was cancelling my service and had talked to an attorney who was willing to file a class action suite against them for dishonest business practices (stealing minutes, lying to customers, etc.). The next day, their head of customer retention called me and I ended up getting a new SIM card overnighted to me and two free months of service. She gave me her email and phone number and told me that if I had any more problems, to contact her directly. Executives don't read their own emails, their assistants do. They're the ones you want to impress.

I agree with those who said that it was a very generic letter. In fact, it couldn't be any MORE generic. Absolutely no mention of your particular experience. You can be sure that nobody actually read your email. Or if they started to, as soon as it was realized that you had a problem, they hit the reply button and you got the canned response.

I know that sounds pretty negative, but I've been there, done that.

I agree that the letter was generic. I had a similar experience with an airline. I emailed the complaint, then emailed a complaint that they did not address my complaint and to send a response that at least looked like they considered my complaint.
They wound up offering me a discount toward a furture flight.
I had another very bad experience at a Gap. The sales associate was very disrespectful. I emailed and explained everything. They responded right away and offered me a $15.00 coupon. I did not to acccept it as I told them I did not want them to think that I was one of those customers who are just complaining to get something. I was happy that they addressed the issue in a timely fashion.

At Christmas, I bought the makings for a gingerbread village.For years I have bought a Wilton house but saw the village of five small houses and thought that would be a change.My box had only four houses and the pieces had to broken apart which left an uneven edge but we covered it with icing. Still we only had four houses.

I told my daughter I was going to write the company. They are in Canada.My daughter said no one reads a letter and email for fast results.There was no answer and I got confirmation it was received. I should have written the letter I had intended and next time will do that, And always buy the Wilton kit!

Phewt (sounds of disgust)...they at least could have offered a discount coupon. JoAnn's is joke in my book.