I have not. But I recently bought some chairs in the wrong finish and also didn't know until I opened the box. The return policy made it seem like I'd have to pay a fortune to return...they'd charge the actual shipping charge for the original shipping (not just the $3) and then actual shipping to refund plus a penalty for opening the box. I'm just going to paint the chairs. I would give them a call about the rug and see if you can get a definitive answer about the rug being opened. If it's still in original condition, I would hope it wouldn't matter that you unrolled it.

I returned an 8 foot hooked wool runner to Overstock but they sent the wrong rug to me so they provided me with a prepaid shipping label and I took it to UPS. The rug was supposed to have a black background and the one I received was white. They were good about it.

I really liked the rug, but didn't reorder from them because I was afraid the same thing would happen. I ended up buying a black one from an eBay seller for about the same price and free shipping. So I got what I wanted but it took awhile.

seagrass

I returned a rug to another online company once and it cost me $50. When they saw my mouth drop open, they explained it was the bulk of the item which made it expensive to ship. It was a 5 by 8 rug.
Dee

If their description is wrong....in any way...you can tell them that the item is not as described (check the colors, check the size, etc) they can be persuaded to pay for the return. They always say that they will need to inspect the item to confirm what you say, but I've never had a problem.

And as far as that "unopened" clause, just need to tell them that this was discovered after opening.

If you raise enough stink, and ask for a supervisor, they will pay for it.

You can also get them to send you a pre-paid slip, with the understanding that if their inspectors don't agree, then you have to pay the shipping (it comes off the return amount). I would believe that their rates are going to be better than what you or I would find by going to the USPS, or UPS ourselves without a corporate account.

So, go check it, and compare reality to exactly how it's described.

I had to return a reclining chair once, but it was put together wrong at the factory, so I didn't have to pay for it. The hardest part about the return was the box was so big, we had to get a friend with a pick-up truck to help us take it to the UPS store. I will be watching this thread, though, as I always wondered how it would be buying a rug online sight unseen.

I haven't returned a rug, but I bought a chandelier and it had a small amt of damage to it. I told them about it and they sent me another and told me to keep the one I had. They were easy to deal with.
If you have to return it because you don't like it, it will cost atleast $50 to ship. UPS and Fedex are usually the cheapest for large items.

Wow, expensive shipping. I should've remembered the gift of a LARGE teddy bear I sent to my niece's new baby--cost over $75 to send it to her (very big bear in an equally big box)...good thing the bear was "free".

So, since the rug was barely over $100, I'll just keep it and use it until I find something I like better....and who knows, by then maybe it'll have grown on me.

Thanks,

I ordered a rug from them a year or so ago, and didn’t like the color When I found out how much it is to return, I kept it and won’t order from them again, because of the cost to return.

What do you cover it in? It came in plastic like a sausage casing and I i can't get it back in and i can't fit it in my car. Help!!

It’s probably too late by now, but you can buy rug bags from shipping stores and packet in that.

Oh, great. I have to return a rug to Overstock - I just didn’t like how the colors looked. Dang it. That’s why I like Amazon. You don’t even have to package the items back up! Looks like I’ll be selling on Facebook marketplace.

There’s a company called ESaleRugs. They pay postage on all returned rugs. I ordered two today & they encouraged me to order 2 & chose whatever I like. The rugs are super large. Also Rugs.com pays return postage. Some rug companies have a sample they’ll send you. But Amazon & Costco are the best too.

I will never order from Overstock.com. I had to pay 95 to return a 250-dollar rug that was badly packed.