As far as Furniture Ordering Direct I am never heard of them. As far as Hancock and Moore there is a lot of information online about this company and that they are a top quality product although one of the most expensive. If you have considered this company you must have some knowledge of them so I wonder why you would ask this question. As far as bad reviews. Keep in mind that a retailer can have 100 happy customers and 2 unhappy customers and the unhappy customers are often the ones that will post negative reviews. Also keep in mind that with social media in general anyone can say anything about anyone and in doing so they may have other motives about writing a poor review. As far as Hancock and Moore they are a well established company and not everyone can become a retailer for them. If they have selected a retailer to represent them they are worthy of consideration. Contact the retailers that you might consider and make a judgement for yourself if you feel comfortable working with that company.

Normally if a local store is not competitive, there are one of two reasons: 1) The store owner has not adapted to current market conditions. Quite simply, as the profit margins move downward - and they have - they have not revised their business structure to capture sales that would otherwise go to out-of-area dealers. Some store owners insist on adhering to a margin-based price structure and will not adjust. The smart businessman NEVER lets a customer walk out to do business out-of-area. I know a number of store owners who are hard-headed and won't adapt. Its up to you, their local customer, to bring in a price quote and show them that they need to match it or you'll go elsewhere. If enough customers do that, they'll get the message. But if you never tell them, then they don't know. 2) Some furniture makers have a 2-tier price structure. Small stores don't get as large a discount from the maker as larger ones do. Typically its based on dollar-volume sold, or number of pieces put on the floor. So there is a chance that within a certain brand line that you local dealer is paying more for the goods than a larger, out-of-state discounter. This happens to me with Southwood Furniture as an example. My cost basis is 10 % less than the big store in the next county because they do more volume by accident than I do working hard at it. Still they get the volume price and I don't. Nevertheless, I adapt (being a savvy dealer!) and match price or go under them everyday. It results in thin margins, and it does not exactly make me want to invest in a lot of their product for the floor. Personally, I think it a bad policy from the makers as it tends to keep the little guys small regardless of how hard they work for the brand and limits floor exposure for their dealership network. Walk your best price into your local dealer and tell them in no uncertain terms they need to beat it. See what happens! Keep in mind however, that local sales tax is not something that your hometown store cannot waive and should be factored out when price shopping (the flip side of this is that these taxes do come back into your community infrastructure when you buy locally). Duane Collie

I know this is an old post but it still pops up when searching for buying furniture. I just got back from Furnitureland South. I basically knew what I wanted and went with the intention of getting best pricing and ordering. I have ordered furniture from FLS 3 times over past 20 years and had great experiences and received lower prices than I could find anywhere else. While researching buying furniture this time, Lexington Furniture Company located in Lexington, KY (mentioned in this discussion) popped up with good reviews and comments. I had them price the same King Hickory sectional and ottoman and they were $2,163 LOWER (including taxes and delivery). I also wanted Zimmerman Chairs and reached out to Zimmerman for local distributor and was given Cherry House Furniture Galleries in La Grange KY. Zimmerman said they would give me good prices and they did via submitting info via their website. The side chair, FLS price $1036 and Cherry House price $751.50. The arm chair, FLS price $1199 and Cherry House $870. When purchasing 6 side and 2 arm chairs, I am saving $2506.90 on the chairs. Anyone looking to purchase furniture and live anywhere in USA, try these 2 stores. I know for a fact the Lexington Furniture Company in Lexington, KY does sell to customers all over. FLS does have unbelievable resources on site and phenomenal showrooms, but pricing is not what it used to me based on my recent experience. Good luck furniture and shopping and buying.

The North Carolina AG Roy Cooper should have been cracking down on the NC retailers years ago. There are hundreds probably thousands of complaints on file in his office from consumers that have unresolved problems with the purchases they made. I made a very large purchase from Rose Furniture in July 05. Part of the furniture order was delivered Oct 31st 05. The other part has never been received. I ordered a 3 piece (two end and a middle section) Rowe Sectional sofa; two pieces arrived, but the 3rd (end) piece has not been received. The Rowe matching ottoman was also defective (wrong material). Rowe sent me the material to reupholster myself!! The Hickory White dining room set delivered was a "reconditioned or used" DAMAGED set...., which I considered to be fraud. I called, wrote, and emailed Hickory White to ask if it was customary for them to send out or allow reconditioned furniture to be sold as BRAND NEW. I still have not received a reply from Hickory White. On February, 06 I received a second delivery from Rose Furniture this was to be the missing sectional piece, unfortunately, it too was the wrong piece. Still another incomplete order. I sent several complaint letters to BUCK KESNER (one of the Kesner family owners), he never replied. I did receive an "unfavorable" reply from Bob Garland at Rose Furniture, who wanted to pick up the damaged furniture, bring it down to North Carolina to be inspected.and then wait for them to decide if they would replace or repair the dining room set, hutch and sofa. Of course, this process would take several monthsand they would not provide a replacement set while I waited. After I received no satisfaction from Rose Furniture, Rowe or Hickory White. I contacted the NC Attorney General's office and asked how many other complaints have been filed against Rose Furniture. It is public information....and so I paid for and received copies of dozens of complaints filed against Rose Furniture alone. There are hundreds more from additional North Carolina retailers...and those are just from the customers that take the time to wade through the tedious complaint process. I can only image how many more consumers have been duped. It is a shame that North Carolina does not take CONSUMER PROTECTION more seriously. If North Carolina imposed earnest fines and restrictions on furniture retailers that have a large amount of unresolved complaints from consumers...then I'm sure more than half of us would not have been deceived. I spoke to a few Consumer Protection lawyers in Massachusetts; all agreed that I have a very good case and would probably winperhaps treble damagesbecause of the fraud issue. However, the judgment would have to be collected in North Carolina.another litigation process. I believe public exposure will be the course of action for meI am in the process of interviewing with several news media consumer protection reporters that are interested in exposing this whole "North Carolina Furniture Retail" industry. If you would like to be contacted for a possible interviewemail me at: slr1012@comcast.net I will forward your concerns. I think a class action lawsuit should be brought against the North Carolina Attorney General Roy Cooper. I believe one of his duties is to protect consumers---not retailers. I do not feel that he has done a very good job. I am told he will not bite the hand(s) that feeds him..after allNorth Carolina thrives on the retail furniture industry. Hopefully, not for longas Las Vegas, Nevada has begun to offer some competition.as the "trade show capital of the world"hopefully, that state will be more consumer friendly. "BUYER BEWARE" When you shop for furniture in North Carolina....you are on your own. Anything from the missing pieces, wrong material, damaged, reconditioned pieces....ALL CAN BE YOURS FOR THE LOW...LOW PRICE. If you are about to make a purchase from a North Carolina retailer, I wish you "GOOD LUCK"....cuz you'll need it!