I started real basic and then just tried things to see if it works. I put a lot of large trays and cutting boards down the right hand side. I put a lot of small bowls on the shelves to the left. Large utensils like bbq tongs in the place they say serving dishes. I learned how to load glad bowl lids by trial and error. I will say that unlike standard dishwashers you can really pack this thing and it still gets everything spotless. The upper right front corner on top is the only spot that is a dead zone. They have diagrams. One for New Zealand has a lot of wine glasses. One for UK has a lot of tea cups and serving dishes. One for US that uses both drawers. Best part is that the captain of the dishwasher loading police, my bil, is rendered speechless since he doesn't know the right way to load it.

Nope--I just replaced my dw with the tall ss dishdrawers and was told that although it was a two year warranty and is now a one yr warranty. I wanted to get the extended warranty (since consumer reports rated the repair record so poorly) but dh wouldn't go for it. I was told by the seller/store that I have up until the expiration of the one yr warranty to purchase the extended warranty if I still want it. If I have problems with this dw, I probably will buy it. I have to say-- so far I am really enamored with the dishdrawers. Love washing small loads without guilt. And they are so pretty.

Check the connection where the hose enters the sink drain. Both hose ends should be parallel to the floor, not stacked one on top of the other. Don't take it off if its not, you should be able to gently twist it near the drain, not the hose end. You might try taking the whole drain thing apart and cleaning it. First pump the water out. If you turn on the drawer, the first bit of noise is it pumping the water out - so turn it on, let that sorta grinding noise happen and turn it off. The take out the racks, the blade, the filter, the ring that holds the filter plate, the filter plate, the ring that holds the motor and lift the motor. Remove all the water with a sponge and also any soggy bits of stuff. Rinse the other stuff out in the sink. Reassemble. Clean the dishwasher guts by running an empty rinse cycle and throw in some tang or a little lemonade mix or something else that contains citric acid into the bottom first.

UPDATE After reading comments here, I thought it worth my while to read the service manual cover to cover. Enduring's suggestion to see if there was an error code displayed lead me to try reprogramming the top drawer to turn on when the drawer was opened (like the bottom drawer would do). In trying to do this, I discovered that I couldn't; I also read in the manual that there were two separate circuit panels (duh, one for each drawer). Since the top drawer wasn't responding to re-programming, I felt the circuit panel was bad. So when the F/P serviceman showed up this morning, I told him this; he also tried to program the top drawer and was unsuccessful. He ended up replacing the circuit panel in the top drawer and was able to get it to work. He stated the circuit panel was weak and that's what was causing the problem with the top drawer turning on, but not starting. He ran a rinse cycle and everything worked like it should (Houston we have lift-off!) No sooner did he leave, I ran a fast cycle and so happy with the result- sparkling, clean dishes. Thanks one and all for your support and help! PS I did buy the service contract with Sears; just for peace of mind...PQ