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Woe is me! What to do? Part 2 (Domain Home Closing)

16 years ago

I just got an e-mail that Domain Home is in fact having a 40% off going out of business liquidation sale (including AGA. Their website makes no mention of it.)

Here is a link that might be useful: Original post

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Comments (16)

mom2lilenj
16 years ago
Marthavila, did you contact AGA about how the warranty will work?
marthavila
16 years ago
Yes! Aga is actually very understanding and very accessible! They are well aware of, and very sensitive to the concerns of the Domain customers and have assured me that, as a normal course of business, all warranty/service issues are directly handled by Aga-Heartland, NA. Bottom line is that Domain's liquidation has no impact on Aga's warranty/service response.
That said, my Aga is scheduled to be delivered. . . tomorrow! Thursday, 2/21! It has been one helluva journey. I can hardly wait! Still, I do not dare to inhale until it is actually here, installed and proven to be in good working order. One step at a time. . . :)
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Well everyone...good news..we got our shelf. To make a long story short, we spoke to customer service and inquired about making a claim and told them about our shelf situation. They too said there was nothing they could do because of the merchandise belonging to the liquidator. I guess someone there finally had a bit of compassion for our situation; after all, it's been going on for a year now. They called the store and told "Allison" to go ahead and release the shelf. Allison called to give us the good news and said but you must get it this morning before the liquidator comes in to take inventory, which we did. So now we are going to make a claim for the damaged unit and hopefully we will get some of the money that was promised to us back. Also we paid for a five year warranty but I guess that too is void. However the shelf completed the unit and was most important to us. The sad thing about all of this is the consumer is not protected at all with this sort of thing. And truly there is no way to know when a company might be going out of business. Although my suggestion to all is that if you ever have an ongoing problem like ours, you might want to go online and search about information on the company. After the fact, I did find an article online mentioning the possibility that Domain was going to file chapter 11. In fact when something gets delayed like our shelf did, you might assume that the manufacturer is holding up merchandise from the primary company because of non-payment. The very same thing happened to my sister-in-law recently with her wedding video. It was taking over a year to get and sure enough the company went bankrupt. The company used an outside source for their editing and the editor would not release any tapes because of money owed. So my point is you can always do research while the problem exists. And if something is taking longer than it should beware there could be a reason for it!
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rgillman
16 years ago
Yay!! Marthavila! - after all of this angst it will be wonderful to see that AGa in your kitchen. Be sure and post a follow-up. And we need to see pictures!
mom2lilenj
16 years ago
Oh, good! I'm so glad AGA is going to support you through this. Please please please post pictures when your AGA arrives.
divamum
16 years ago
MARTHA! That's great, great news for you. And I gather this means that you have managed to put the guilt and angst behind you and are going to ENJOY this dream-splurge-for-which-you-have-the-wherewithall with no regrets!!!!!
jenanla
Original Author
16 years ago
Glad to hear you'll be getting delivery before they close up shop. I assumed AGA would stand behind their product and am glad to hear that they confirmed it for you.

Can't wait to see pictures.

Jenn
marthavila
16 years ago
It's here! It's here! But, it's still in a crate and it's sitting on the first floor of the house. And, my kitchen is on the second floor of my New York City limestone townhouse. And, the delivery people -- who were told in advance that the delivery of this 463 pound behemoth of an appliance would be to the second floor of such a home (1 step +6 step staircase from curb to front porch landing; 16 step staircase from the parlor level to the 2nd floor)and who charged me extra for such a delivery, but failed to send enough movers for a second floor delivery!

But it's here! Supposedly, they will send enough men to deliver it to the 2nd floor either this weekend coming or next. We'll see. Plus, I anticipate there will be another fight now about their increasing the price of delivery. However, just getting physical possession of the darn thing after all this time and in the midst of a vendor liquidation drama, is a big deal. Now, hopefully, it's just a matter of step. . . by . . . step to some Aga 6-4 cookin' in my newly-remodeled kitchen. (A girl can dream can't she?) :)

Thanks all, I will definitely post pics when I get it upstairs to the kitchen and can remove the crating. Woo hoo!
malhgold
16 years ago
Congratulations!!!!! At least it's there!!!
ellene613
16 years ago
Glad you you actually have the range in your home!
mom2lilenj
16 years ago
Congrats! I bet you feel a big weight has been lifted off of you.
rgillman
16 years ago
YAAAAYYY! I just sent you an e-mail asking if it had arrived - I should have looked here first! I am having a glass of wine in your honor - a virtual toast to step 1 of a happy ending!
xoxo
Rayna
marthavila
16 years ago
BTW, I meant to share this with you guys (I posted it on Jenn's "Woe is Me! What to Do? Part 2" thread over on the AF):

Meanwhile, I encourage all to get to over to Domain Home for some fabulous buys! (If I weren't up to my neck already with the Aga purchase, there is a whole lot more I would be snatching up during this liquidation sale.) And, yes, they do have traditional Aga cookers, Aga Legacies and 6-4 floor models on sale at huge discounts.
marthavila
16 years ago
Oh gee. I can tell I must be getting a tad drunk from the excitement of having the Aga here at last. "Woe is me. . . Part 2" is the name of this thread! FYI, Jenn's thread over on the Appliance Forum is "Marthavila and others, Domain Home 40% off liquidation sale."
jenanla
Original Author
16 years ago
Martha, you're not a tad drunk I actually double posted the woe is me thread here and on the appliance forum in addition to the "Marthavila and others, Domain Home 40% off liquidation sale."

Congrats on recieving your AGA.

Jenn
malhgold
16 years ago
Maybe I'll run over there tomorrow and see what they have. Not that I really NEEEED anything for my house, but you never know. Wonder if I can fit an AGA in the back of my MINI Cooper.....LOL!!!
xoxosmom
16 years ago
Yay, I can't wait to see pics.

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