Bump.

I'm sure HD would be happy to tell you to take it up with KM...but I don't know. Anyone?

We installed Kraftmaid cabinets in our bathrooms and laundry in our new house. They were installed in October and we had a few chips in a couple of doors and a couple of cabinet boxes that were defective. Our KD ordered replacements and Kraftmaid quickly sent replacements. We are now finishing up our project and a few additional door problems were found. Our KD called Kraftmaid and they are sending replacements wihout any issues.

Kraftmaid does stand behind their product and they know that these kitchen projects can go on for months.

Let your DH contact Kraftmaid and handle ordering replacements. I'm sure it won't be a problem.

Most manufacturers have a set amount of time that the dealers can notify them of concealed damage and issues. But I would think this is a warranty issue....not damage. I would not contact KM directly, warranty issues should be done through your dealer. If a dealer goes out of business, then you can contact KM direct.

Can you post pictures?

Thanks all. I just got back online after a few days. We are definitely going to contact HD once we know EXACTLY what we want as replacements...should be soon. Our door style does have some grooves and beads that seems to be contributing to the pooling effect. If brushed or sprayed on quickly and without a specific attention to detail, I can imagine how the stain would tend to pile up in certain areas. DH got a jump on the project and took all the doors off and put them away for safe keeping right now, but I promise to post photos once we pull the doors back out just so people can see what I am talking about. Thanks again.

Did you ever get the pics taken? Any results from KM yet?

Kompy...Sorry for not updating this post...I guess that is what happens when you constantly have 2 little ones under foot. I am also sorry to say I still don't have any photos. I understand your interest and I promise to get them posted here soon. However, here is an update...

We wanted to get all cabinets out of the boxes (again) and look them over (again) before we contacted KraftMaid or Home Depot. So, in doing that we noticed some additional defects in the cabinet construction. For instance the face frame on BOTH of our super susans was not fully attached to the floor board so when you stuck your head in the front of the cabinet and looked down you could see through the cabinet (behind the face frame where is should have been secured to the floor of the cabinet) to my kitchen floor. It was as if the cut the bottom of the cabinet crooked so it did not actually touch the face frame of the cabinet. We are not impressed with the way they construct the super susan cabinets...Lots of glue and staples.

In addition to the problem on the super susans, we had a similar problem with our large 36" pantry. The bottom piece on that cabinet was cut crooked as well so there was a section on the bottom of the cabinet where we could see through the cabinet to our kitchen floor again. Not a good day for quality control when these cabinets were made. (After I post this I will go to our other computer to see if DH saved the photos we took of these defects).

On top of all that they put the wrong label on a cabinet so we installed the darn thing upside down! Well, at least that's KM's version of the story...We say we should have noticed THEIR ERROR and just flipped it upside down bc the box and the square door are the same if you just flip them over. Well, that's all great if we hadn't been so confused by the way they labeled and packaged their cabinets. We had 2 large angled corner wall cabinets, one with a Right hinge and a Left hinge. Well the shipping boxes were marked as R and L so that is the way my husband installed them. However, the cabinets were actually placed in the box as Left Hinged cabinets and they both had a Left hinge label on the cabinet itself which just further confused the issue (I think it was WA2715L?). This would not have been a problem had my DH noticed and flipped it before he installed it, but he laid them all out in the room according to their shipping box label. Plus, once you take the doors off you don't really notice the hinge as much. KraftMaid tells us (after we installed it) "No problem, just flip the door and hang it on the correct side" but that does not help the fact that now I have 3 screw holes were the hinges used to be. We also noticed they incorrectly labeled 2 of our base cabinets B18R and L as well (they had the R label on the Left hinged cabinet and vice versa). Luckily, we noticed before we installed them. The company seems to take no responsibility for the confusion they cause in incorrectly labeling and boxing the cabinets. Once you put them in, you own them. Installer beware.

So, now to the stain....After we found all the issues in construction and stain, I went up to Home Depot to talk to my Kitchen Designer. I explained the stain problems as well as the construction problems with the super susans and pantry. She looked at me like a deer in the headlights not sure what to say, probably partly because we had received our order so long ago. It just so happened that the regional KraftMaid Rep was in the store that day so I explained it all to him. Regarding the construction problems: He said it should not be that way and indicated it should be corrected. Regarding the stain problems: He immediately started explain the variation in cherry wood. I told him I understand that and that is not our concern...Our concern was the pooling of stain in the corners and ridges. He said wood takes stain differently so it might be heavier in certain areas, etc. He suggested I call the 1-800 number on my sink base cabinet and address all my issues with them.

I called that number and a week later they sent out a different Rep to come look at the cabinets. He took lots of photos of the construction issues but was not very interested in the stain issues. He got back to us about a week later to say they were going to give us new super susan cabinets and a pantry, but that they were not going to address the stain issue. My DH spoke to him both times, not me, and he plainly wimped out in my loving opinion! So, Once we have all the cabinets installed and doors back on I plan to take photos of all the cabinet doors that I feel I just can not live with and I will be writing a letter to the company. I just feel I need to voice my dissatisfaction once more. Perhaps they would have replaced these cabinet doors if we had protested when we first received our shipment, but honestly I don't know. There are so many that are like this, they probably would have sent out a Rep to look at them anyway. The design of the cabinet door definitely contributes to the problem...It has beads or ridges that collect the stain. It should have been wiped off when it was applied. Ok, now I have to go take a photo for you so you can see what I am talking about. Stay tuned...

So, in the end, they ARE looking at the construction problems as WARRANTY issues, not shipping damage, and I am glad that those problems are being addressed. I am very disappointed that they quickly dismissed the stain issue when it seems to obvious to me that is was an application error.

I will try to post photos soon. Thanks for your interest.

Here are some photos of the construction problems. These cabinets are being replaced.

Sorry, still no photos of the stain issue. I will try to get some tomorrow when I have some daylight.

Here is inside the super susan looking down:
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Same cabinet, but this time photo taken in the dark with a flashlight shining underneath to highlight the gap where the face frame is not attached to the bottom of the cabinet:
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This is the pantry cabinet. See the section on the bottom of the cabinet near the hinges were it was cut crooked.
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I had blue finger prints on my white cabs in 2003. All doors were replaced but I had to installed them. After 5 years they started peeling...they got replaced again. there is a warranty and they should stay behind their product. HD might push back but my KM representative was very good and admitted a flaw in their painting process. they never recalled the kitchen...up to us to complain.