Thanks! Interesting that they keep the name "Baldwin" for different vendors (seems so many manufacturers play name games). I like Ballard and have bought case goods from them before, but I think I prefer the sectional. I will check Arhaus and see if they have it on the floor. I also started looking at a new sectional at Macys called "Cologne" by Jonathan Louis. The single advantage is that the arm ends are actually corners, giving more flexibility. I may get this for the Rec Room, which is suited to a contemporary style, and get the Baldwin for the family room (after we finish paying for the Rec Room!). BTW, after reading the forums, I go to the stores and find that I know more than the salespeople. These forums are a valuable resource for consumers.

Macy's sells a wide range of quality. I bought a sofa and chair and 1/2 there about 20 years ago. Has lasted a long time. I recovered the cushions because they'd gotten dirty and were starting to wear, but that was probably at about 15 years. They still exist in my living room today. That's the good news. Bad news is that I bought new couch and love seat from Macy's about 4 or 5 years ago. Figured I'd had such good luck with that couch and chair and 1/2, I'd buy there again. After having this set for a month or two, I totally hated it. The pillows and cushions were totally mashed down after a couple of months. The fabric has a couple of tears (in places that are not obvious) that happened after about a year or so. Bottom line - you need to look at the actual piece you're buying. I think price is a decent indicator. The couch from 20 years ago was not really expensive, but not cheap. The more recent purchase was very inexpensive. I should have known!

DO NOT BUY FURNITURE FROM MACYS AND THEIR FRAUDULENT WORRY NO MORE INSURANCE PLAN. Bought a a large sectional and an 8 seater dining table set with chairs from Macys furniture and was forced to buy their worry no more protection plan assuring it would give us "peace of mind" for 5 years, would cover accidental damage, stains, rips etc etc etc and repair or replace it "immediately". Below is the aftermath of the purchase: The leg of the dining bench came off twice and worry no more sent a technician each time to stick it back up with glue....yeah you read that right, just glue it all the way back for it to come off again. We gave up on this one. The sofa part of my sectional had a tear and I have been waiting since July 2023 to get a replacement! Transferred between innumerable worry no more departments to get a simple technician visit that was outsourced to one of their third party vendors and then had to get on calls between worry no more and their third party vendor to know the date of the technician visit and the outcome of the visit. The technician was very unprepared and rude and neither worry no more nor their vendor had any professionalism to let the customer know of their decision. Then made calls to Macys and Worry no More to get information on their sales check for replacement of the sofa. Please notice how none of the business entities have the basic professionalism or courtesy to keep the customer informed! It is March of 2024 and I am still waiting for my sofa! The dining chairs had accidental spills on the same day, one was covered because I didnt try to clean it but other, which I tried to clean was not covered because according to worry no more, it appeared "blotchy". Then why are they giving us solutions to clean fabric? Try talking to Macys furniture customer service and you will be treated to the biggest scam and arrogance of your life - their first line of defence is "you will have to speak to worry no more for their decisions". They have no empathy for what the customer is going through, defend themselves foolishly, are vey delusional because they have no idea of best practices in the industry and claim boisterously that customers wait for years to get their furniture delivered (because Macys is just a middleman) and have no influence with manufacturer or insurance companies on behalf of whom they are selling. They can do nothing for the customer. They dont have the power to even raise a simple escalation to higher authorities. In the digital era, we have to write a "letter" to their PO Box in Ohio to make a complaint or get any resolution!!! Even emails wont work for any complaints! Then at the very least they should stop selling any protection plans because they wash off their hands the moment a sale is made. So yes, from my personal experience and reading those of others, I strongly suggest NOT TO BUY FURNITURE FROM MACYS OR THEIR PHONY PROTECTION PLANS.

Does anyone have experience or instructions for disassembling these for a move? I've contacted Macy's and they told me to contact the manufacturer (Kuka) directly, which I did, but getting very strange answers about the product, as if they don't actually know how it's put together. We have the two power recliners that are linked together. But do the arms detach also? The manufacturer is telling me to lift entire unit by the arms and they are telling me it doesn't come apart in the middle. Both of these answers seem problematic, but the items were delivered and installed by Macy's several years ago, and I can't quite remember how they were put together. I have asked Kuka directly for some sort of user's manual, but no luck.