Have you actually seen or felt any of the hardware you're considering or just taking your GC's word on it? I had my heart set on the Aubrey pulls so drove 65 miles to a store to put my own hands and eyes on them before I shelled out my hard earned cash, which, btw, I recommend doing with ANY hardware you're considering. I was impressed by the quality of the pulls and knobs RH displays on the little boards. (I was disappointed to not be able to rummage around on the huge wall of hardware like they had years ago.) I bought small samples of the Aubrey in polished nickel and polished chrome, a couple of other pulls DH liked, and a couple of different knobs. They all felt solid, heavy, and very well made. I went on to order samples of a few other pulls from different companies when DH didn't initially like my choice of the Aubrey. Compared to the other pulls, the Aubrey felt completely smooth on the handle part and heavier. Some of the other pulls were rougher and you could feel a seam on the handle from the mold or whatever they use to form them. Even though DH didn't like the style of the pull at first, he liked the quality very much. In the end, I chose three sizes of the Aubrey pulls (no knobs) in polished nickel. Of the 100 pulls I ordered (bought many more than I needed as I wanted the flexibility of changing my mind on sizes and then returned the rest), only one any had sort of little flaw in the nickel. Having read that some people in the past had trouble with the Aubrey screws, I sent a pull with the screws to my cab maker ahead of installation so he could decide if I needed to buy different screws. He said the ones I was sent would work fine on my cabs. He had never used RH hardware before, but was impressed with the quality and appearance after he installed them. It's only been a few months, but I'm having zero problems with the pulls. Well, except maybe my obsessive need to walk around wiping the small finger prints off so that they shine. :-) Look at any pull you're interested in IRL. Touch them. Hold them. Hold them up to your cabs to test the projection and appearance. Good luck! Here is a link that might be useful: More pics on this thread

The first pic below shows 3" Gilmore pulls on my dinning room buffet. I do prefer the finger room of the 4" pull, but I was replacing the old hardware that the buffet came with and the holes were drilled 3" apart. The buffet drawers are 19". I wanted Gilmore pulls for our new kitchen, but ended up getting different pulls due to the raised panel door style. In the bottom two pics, you can see how the Gilmore pulls don't look right with the narrow raised panel portion of the door. The second pic shows a 3" pull. The last pic shows a 4" pull. I agree with rmkitchen..see if you can get reimbursement or credit for the shipping costs for any exchange you make. 3" Pull 4" Pull

I bought an RH sofa a few months ago. I really wanted the down cushions but the sales people talked me out of it. They said the down is messy and you constantly have to refluff it. They swore the standard cushions were just as soft. Stupidly, I got the standard. They're hard as a rock. I don't mind fluffing down every day. My throw pillows are down and I fluff them without a thought. I should've listened to my gut instinct, now I'm stuck with a rock hard sofa. I'm not allowed to exchange my cushions, even offering to pay to ship the standards back, pay for the shipping of down filled, and of course pay for the upgrade charge of the down. They consider my sofa 'custom' because I got a different slipcover than the standard sand linen. So no returns. I love the way my sofa looks, but I hate sitting on it. What a disappointment. If you order a sofa don't get standard cushions unless you like rock hard support. If you get the down, be prepared to fluff every day. Im looking into having another company make custom down blend cushions for me, it makes me sick to spend even more money than if I had just listened to my gut.

Just got another Restoration Hardware Catalogue Disaster in the mail. I was, and rarely am, speechless. I have now recovered, as you shall see. STILL unsure what happened to this brand! 2023 articles say the CEO blamed brand problems on sourcing and a too aggressive pricing strategy. The company won a lawsuit against knockoff manufacturers. Unknown at current time if this company is still in the red. Is the list above really the problem? Ohhhhh, methinks something is rotten in Denmark, so they put it on boats and shipped it here. The style, anyhow. Hygge Despair. This stuff is made in China. STILL NOT THE PROBLEM. These are worst furniture designs in high end. That Worst: Where this once innovative company offered modern, streamlined versions of classic Shaker standard pieces, the aesthetic ? Can we call it that? — now seems simply Teenage Incel Fantasy Furniture! desperate, almost—Austin-Powers-slash-(oh i tried to avoid Latin c u m here)-dank-bachelor-pad-dream nightmare! It cannot be mixed with American classic. And the children’s furniture! Who would EVER put children in a visual environment so bleak? No colors, no varied textures, no visual stimulation, no … it cannot be stopped. But some of it looks like livestock cages, right down to prison bar crib! Is your child even visible behind these pieces? Is your child allowed crayons?! The Near-Nonexistent Best: There is none. And if that was an oxymoron — ox Y moron — it can only be topped by the Byron Daybed. This piece appears to have the visual tonnage of an ox AND drunk morons will mistake it for a sauna. Bryon Daybed. Lord Byron, the Greatest Incel of Them All, the exception who proved the rule, the poet who decided: Why leave the house for the Greatest of Social Activities Given to Civil Men? Make the baby at home with the half-sister! Daybed indeed, the oxymoronic frolicker … just … just … splutter … Great. Must we be PLAGUED by waves of upscaled Eurotrash trendiness? There is NO American equivalent to Austin Powers for a reason, or Lord Byron, or anything in between, for a reason! Not even our new uber-tech robber-baron villains lounge around on this stuff! It’s not that I am immune to great literature, by the way. The man had a way with words, but divvil take the hindermost back across the sea! Also, please forgive me, England and UKers. And we forgive YOU for reviving mod. It’s not your fault. You live too close to the mothership sun (Nordlandia) not to get burned. Keep the early Belgian slope pieces, likewise the earliest bureau styles, (reupholster the first, alter the top of the latter so as to disguise RH) but I beg of you! do not buy any line from the last 5 years! It costs a fortune, and most humans cannot tolerate this too spare, adolescent aesthetic at the two-year-later mark. Your client is left defrauded with ALMOST NO RESALE, so … DO NOT recommend or purchase for clients. Ladies! We must defer and gracefully steer them toward — even Victorian Badhouse if you must, but anything else! Opinions from other decorators and clients have agreed: This furniture looks as though it was created for aging cokeheads, incels, angry giants, and/or heavy duty hospital/triage use—all to be easily cleaned of toxic fluid discharge! Don’t walk away, just RUN! And for the love of … more splutter … for the millionth time RH … take me OFF the mailing list! (Thanks Houzzers, forgive the rant! This is a war for the Soul of American Style!) ❤️