I am a flooring retailer and was looking for comparison's between the Hallmark & DuChateau oil finishes and came across this review. I don't have a preference to either brand, as I prefer a urethane finish and would probably choose Anderson's Virginia Vintage over either one. Anyways, the only reason I am writing is I feel some of Sheer Serendipity's claims are exaggerated and would hate to see this one bad experience persuade someone from purchasing a good floor if they like it. I am sure she is having problems with the floor, but I am sure some is self inflicted. I browsed threw her older posts on her blog about 6 months, and in the post her and/or her husband built furniture on these floors, laid chisels, hammers, and misc other items on the floors and not always with protections under them. They reupholster furniture, stain wood on the table. Any of these items could have damaged the floor to start the chipping. And, I'm sorry, but metal folding chairs with plastic protectors on the legs do not belong on hardwood flooring.

On the other hand, she should definitely get the chips replaced. It's probably not covered under the manufacturer warranty. Most consider once a board is installed, it is generally deemed acceptable. The installer should come back to fix it, but usually it is at their discretion whether to charge for this or not. it depends on their character.