The average person knows the name Freon, not R-22 or R-410A, so they use it. It's not really a scam or bait and switch. It's offering something "free" that you may or may not need if your system needs repair. You can be sure their prices will cover their refrigerant costs, so it's probably no deal in the end.

What a #relief to see ALL this newer-feedback via Direct Buy...especially from the postings via last year perspective. You sometimes think to yourself that maybe it is just "you," but all this analysis and feedback about the Direct Buy of new is eerily correct and accurate. Namely : OKAY--> WAY WORSE - on ***all*** fronts. My wife and I were (also) part of those legacy members who paid the huge 'dues,' but as we were renovating two houses per year, so the recoup (re: of Fees) was instantaneous for us. It was never great in the original format either, but as you'll read...if you were willing to do all the due diligence and assemble a huge list of what you needed by Style / Color / SKU, it was incredible savings. Aside : And I am sure it is confusing (re: if you are NEW and now deciding on whether to join or not) when doing due diligence on them...as this newer version of Direct Buy is a TOTALLY different beast than what it was via sales presentations and brick and morter locations. We (also) had a lot of hope with more of it going online...giving you the full price visibility when doing those orders online, but whatever the new CEO / Owner(s) did to move it into the digital age, completely torpedo'd any sense...or sanity...of even 1/2-decent Customer Service. And unless you are a trillion-dollar FRUIT company or Discover Card...the world has clearly and slowly shifted away from US-based reps (all together), but now you have chats with (what seems) every Eastern European rep...and the indifference, slowness and near-impossible resolutions to issues IS the real deal and a 'thing.' We even went onto Glass Door to see (employee reviews) of the company, and no question, something is BROKEN there now. Sounds like little is done to support or grow their staff internally. Hey...all businesses change and have to make tough decisions or shifts, but this is one that seems to be making all the WRONG moves. We'd also concur...seems like great vendors are slowing leaving their vendor matrix with each passing month / year, and forbid something goes wrong (which is the ineveitable nature of renovations and this industry), but it's a collossal disaster and time suck to right the proverbial ship...thought it still tends to get done. But at what price? At least with credit card purchases with them, you always have this layer of dispute. Good news, is that entry cost is WAY LOWER and on annual basis. As others mentioned...if you stick to mattresses, rugs, plumbing fixtures, electrical fixtures...you will indeed still SAVE and save a lot (even with handling and shipping - which always existed with them, for the record).. And another huge benefit is that most of this stuff now comes (excuse pun) direct from the manufacturer and never enters Dbuy's warehouse or purview, but yes... Furniture is super tricky. Some great prices, but usually comes LTL...which is another layer of chaos...and as someone else mentioned...when Direct Buy C/S sucks, you are battlings multiple issues. Not fun! Finally, if you do not have a sense of humor and an equal and infinite amount of patience, this is NOT the rodeo you want to attend or participate in. Love - Hate is our new norm with them as well, and hope this can prepare you some if you are trying to decide to join or not. I hope this comes across a decision maker's desk there, but guessing not, and point of a review is to be candid, inform and prep the world in their own decision making.

@susan9santabarbara agree, that’s what I always thought, but I have read on the bbb website where grf (Ryan and the new cs lady) both have replied and it appears some folks have been refunded, so worth a try and anything to get your hard earned money back. That company will continue to cause stress, they absolutely thrive on fake and ugly and hope folks will be quiet, so we may as well warn and send it there, because at least folks can see those complaints/ negative reviews.

" Do you initiate calls with texts? For me, with friends and family, that’s generally a yes. ”You free?” " OMG - If you want to talk to me call. If you want to text me - text, don't text to see if it is okay to call. I spend approximately 6 hours a day in meetings, get approximately 60 IMs a day and 100 e-mails a day at work. I absolutely hate when people IM and say Good morning. Then I have to say good morning, are you needing my assistance with something? Just ask me the f*n question and stop wasting my time. When I am done with work or between meetings at work I will take a quick scroll through my personal cell. Did someone I care about call. I will call back the people I really want to talk to. I will scroll through vm and texts after talking to the others. If I call you back I probably did not listen to the vm or read the text messages. If you sent me something on my personal e-mail expect that I will see it when I pay bills on the weekend. I am not looking at e-mails after work. If you are using more than one way to reach me you are a nuisance and wasting my time.