We have the first generation of LG French door, purchased about 4 or 5 years ago for our renovation. At the time, it was the most highly recommended fridge both in here and in other media. Big mistake...we never had any problems with the lights burning, but the cheap plastic interior crisper bins and shelves kept breaking. Now the freezer door will not stay closed. We are getting rid of it and replacing it with the Samsung CD FD. We just purchased it today at Lowe's for $2069...it's about $3300 at Sears. Lowe's is having a big sale, plus some rebates and WA State energy rebates brought it down to the price we got. It's frustrating...originally I wanted the SZ 650, but didn't want to spend 5-6K. Now between the LG and the new Samsung, I could have purchased the SZ. And I hate the idea of getting rid of a fridge only 5 years old...talk about a waste of resources. By the way, customer service at LG was horrible every time I called. Never again.

Followup: We purchased the defective LG from Best Buy and bought a 5 year extended warranty on the thing. We had forgotten all about it. We called Best Buy to get a copy of our receipt because LG wouldn't do anything without it. To our surprise, Best Buy gave us a 100% credit for the price we paid and we used it today to buy a brand new unit. I am still dismayed by the total lack of quality of our former LG unit. It never worked right and had numerous problems. I am very pleased with Best Buy's extended warranty. They were easy to work with and didn't require anything from us except access to the defective unit to verify it was in fact dead. Refrigerators these days are built very cheaply. I'm sure that LG isn't the only manufacturer cutting every possible corner they can in hopes that the thing will last until the warranty runs out. I recommend that everyone get an extended warranty from their retail outlet as it could very well be cheap insurance when the darn thing dies on you.

Just my findings through research (and I've reached research overload and paralysis!)...J D Power rates the following as the top three brands customers are satisfied with: Sub-Zero, Samsung, LG. Whirlpool is above avg. KitchenAid is below avg. GE is at the bottom. LG has a 7 to 10 yr warranty on its "sealed system," which I THINK means the compressor. LG has a different kind of compressors than the other brands. There aren't that many places that service LG. I live in a big city, and there is only one authorized service center near me. There is another one in a suburb. Next, there is one in some small town miles from me. Whereas, I would bet there are a LOT of auth. service centers for Whirlpool and other brands. There are a lot of complaints out there about LG's service. My review of big box store customer reviews showed me a lot of highly rated LG fridges. Very few highly rated GEs. Some highly rated Whirlpool/Maytags. Samsung gets high customer reviews, but sadly for me. almost no Samsungs of reasonable cf will fit in my space. Samsungs are larger than most other fridges. LG fridges are generally a smidgeon shorter than other fridges, so there are more LGs that will fit in my space. More efficient use of space? For the same cf, I can get an LG that's a tad shorter, a tad less deep, and the same width as a Samsung or Whirlpool or whatever. There also seems to be this thing with a wide pantry drawer, which steals space from the veggie/fruit bins. I need the normal to deep veggie/fruit bins and would not use a pantry drawer. That lets out most french doors for me, and forces me to stick with single door units. It's very confusing. I'm wondering if I shouldn't just find one I like the looks of, fits in my space, and has the cf I need, and get it. I may or not get a lemon. There are complaints for every brand out there, and a "I'll never buy another [insert name of any brand here] again" review for every brand I've seen. BTW, post above is correct....GE and then LG have the highest repair record for bottom freezers WITH AN ICEMAKER, while Whirlpool and Kitchenaid and Maytag have the fewest. For bottom freezers w/o an icemaker, Kenmore and then LG have the fewest repairs, while GE and Amana have the most. (I guess that means it's the icemakers that are the problem with LG; since I wouldn't be using an icemaker, I wonder if that means LG would be reliable?) For side by sides, the brands with best reliability are Whirlpool, Maytag, Samsung. The least reliable is LG. It's very confusing.

LOL. Yes......my guess its either the thermistor or the board but I do not know enough to troubleshoot them. I have a guy coming by to look at it tomorrow. The videos have a sensor shown which AFAIK is the only one there but looks nothing like the part I am calling a thermistor. I cannot find any part that looks like the sensor which I would expect to see in the inside somewhere. The thermistor is actually attached to the compressor.