Maybe as an administrator run gpedit.msc , from the Run command .. go to; User Configuration > Administrative Templates > Start Menu and Taskbar. There, you should see something saying "Remove Balloon Tips on Start Menu Items".

he did reboot after selecting normal startup correct? he should check that the startup option for Normal Startup on the first tab is selected and make sure that the SAFEBOOT check box is UNCHECKED on the BOOT.INI tab. also you should know that Diagnostic Startup deletes System Restore Points. From an MVP "If you do NOT clear the selection for "Load System Services", the System restore points would be retained due to the fact, for one, that System Restore service would still be enabled. " If you UNCHECKED "Load System Services" in a "Selective Startup". De-selecting "Load System Services" will temporarily disable Microsoft services (such as, Networking, Plug and Play, Event Logging, and Error Reporting) as well as permanently deleting all restore points for the System Restore utility. You should not, therefore do this if you either want to retain your restore points for System Restore or if you're likely to need to use a Microsoft service to further investigate the problem you're having.) On the other hand, "Diagnostic Startup" involves a step by step monitoring of basic device drivers and services. It allows you to monitor and check each of those drivers and services. Have you tried going into services at msconfig and making sure all your normal services are still set to auto or on? Have you Tried "Last Known Good Configuration" from the F8 startup selection screen? this may be helpful Controlling the system configuration and services

I think what you're looking for is start > run then type msconfig in the box and click ok. Now click on the startup tab. When I want something to startup that's not there I right click on the start button, click open on the context menu double click programs and then double click startup. If you drag a shortcut to a program in there it will start when you start your computer. Hope this helps.

@susieq07, Someone needs to put you in your place. And I'm going to do it! What you are doing is down right wrong. You have not been professionally trained in the removal of malware. If you would have jumped in earlier and told her to boot to Safe Mode and run MBAM this is what would have happened. All programs would have been gone and the malware would have won! Some malware does not even run in Safe Mode. Most of the threats now days installs a rootkit. Tell me..how do you remove a rootkit? If your are as good as you think you are then you would know the answer! If you were a professional then you would know that ASC is bad because it includes a Registry cleaner. A professional would never use that program. Oh an susieq07, Security Tool IS NOT A VIRUS!!! IT IS A ROGUE PROGRAM. Weren't you told that before? There is a really big difference between a Virus and a Rogue program! If you don't know the difference you are doing an injustice to the Seniors you think you are helping!!! See below for definitions of several different types of malware. http://in.answers.yahoo.com/question/index?qid=20110404055408AAZVTKy I'm sorry everybody, but I can not stand around and allow someone who thinks they know what malware is all about take advantage of the uneducated, especially when it involves the elderly. They are the most trusting people in the world. Someone has to protect/educate them to be aware of those who think they know what they say they do. Please accept my apologies. Here is a link that might be useful: Remove Security Tool