I am sorry, I am obviously not as computer saavy as you are. Pardon my ignorance and stupidity. I have a router WIRED to my main desktop computer. My old laptop was WIRELESSLY hooked up to it. I don't know how to WIRELESSLY connect my new laptop to my own router, I have never done it before. I need someone to walk me through the steps of finding my WIRELESS source. A "source" is what the computer calls the choice of routers that show up on a list of routers near me (all through Verizon) that I can hookup to, but I do not want to do that, I want to use my own non-Verizon router which is not listed when I try to connect. I hope this helps you, and again I apologize for being so stupid with this. Whatever happened to the people on this forum who understood that not all of us are computer literate and that is the reason we come here: for answers, not to be belittled by those who are more knowledgeable?

Snidely - good point about not removing things if they're not causing trouble - lest they turn out to have been needed. So I have left some things that I have no idea about. I did delete Dell Stage - bc. it's a real pain - gets in the way all the time (my daughter who's had this on her laptop for 2 years confirmed that it's just in the way). I did all the microsoft updates, ran a few antivirus, got rid of what I want to get rid of, and it's mostly good to go. Here's the trouble that remains: I can't get the printer working. It's a Canon Pixma MX850 - on the home network. I did not want to install the Canon disk bc. it has a ton of it's own bloatware. So I went to Canon and downloaded the driver - as well as the IJ utility software (I think that helps the computer find a printer on the network). Went to devices and printers, added the printer and made it the default printer. It shows up in printers and devices, but when I go to print something, it fails. Troubleshooting says the test page didn't print bc. something else is in the queue. But there is nothing else in the queue. I opened the queue from my pain desktop (that's connected to the printer) - and there's no documents in the queue. Went to the printer queue on DH's lapto; - it also shows nothing in the queue. I can print from other computers. Don't know what else to do. And I just remembered that I did not see Java. It didnt come up as needing updating when I ran the Secunia scan. I am not sure which programs need it, but can imagine my husband being stumped if he tries to do something that needs Java and asks him to install. I'd like to install it for him. Got to remember that. I also have a question about Microsoft Security Essentials. Twice now it found something bad - and I selected to remove the couple of files. Does this AV just run in the background or do I also need to run scans? Thank you. Lynn.

THANK YOU, THANK YOU, THANK YOU!!!! Your advice worked and my computer is almost back to normal. Goldie: that was my first thought, too (LOL)! Mary Lu, it wasn't you at all; just me trying to do too much :~) I basically just followed Camp56 and Ideefixe's instructions and it worked! I can't thank you both enough for taking the time to walk me through it!! Rose: the thumb drive idea is a good one for future problems. I never would have thought of that. Thanks! Olychick: you know, I'm embarrassed to say that I had no idea about that Restore feature. In the past, whenever I've had a problem DH has fixed it for me. I need to be more proactive. Allison: thanks for those recommendations. WIP: yes, they use a small outside IT firm; nobody in-house except DH. I was going to call them next if I couldn't find a solution here. Oakley: you're kidding?!? I made a mistake earlier saying that I deleted Norton, it was MacAffee, which I've had for quite a while. It ran every day, scanning for problems but never found a one . . . and I KNEW something was wrong before all of this. That's why I was looking for anti-virus programs. Hmmmmm. Graywings: Thanks! I'd forgotten that GW even had a computer forum and had never checked it out. But, I will definitely keep it on mind for future problems. Chickadee: Haha . . . that's for sure! DH would flip out if I screwed up his computer! Camp56: thanks for mentioning that about the two programs. That's good to know as I wasn't sure. Thanks again for all your help. It worked!!!! Lynn

Lea, The SSD Drive on that Laptop is only 16gb. The SSD Drive is the Hard Drive (Storage Space). Memory is a totally different thing (RAM Random Access Memory). Your computer uses RAM when your doing things on the computer. Once you turn the computer off, the RAM dumps whatever you were working on (this is why you should Save your Projects before shutting it down). A Hard Drive (in your case an SSD Drive) is where that information would be saved. I believe the Specs I looked at showed you had 4gb RAM, that should be okay for now. The SSD Drive was only 16gb, which you could burn thru quickly. Some, but not all computers can be upgraded easily (not sure about yours). It could be a possibility the SSD Drive could be upgraded to a larger SSD Drive. I would advise you have this done at a computer shop if you've never done anything like this before. Sounds like you can use 100gb of Cloud Space for Free for the first 2 years. After the 2 years there will most likely be a small fee to use the space. Each Cloud is different and may charge a little differently. You could save a lot of stuff in this Cloud Space, Pictures, Videos, Music, Movies, etc... As for the SD Slot, I believe the Specs I looked at showed this computer has an SD Slot. Check around the edges of the Laptop, most have a Mock SD Card in the Slot that needs to be removed for use (keeps the Dirt Out). After using the SD Drive I'd reinsert the Mock SD Card for safety. You can put his photos on a USB Flash Drive and view them any time you want by plugging the USB Flash Drive into an open USB Port. Storage is all up to you. You can: Increase the SSD Drive Size Use the 100gb Cloud Space Use an SD Card Use a USB Flash Drive This is where I can't help you a lot. I'm not sure how you access Files and Folders on the Chrome OS. I'm sure there has to be an APP for Viewing Files and Folders (you may have to be downloaded the APP, not sure). I did find out that I can Download and Install the Chrome OS on any computer for Free. I may do this in the future (gotta' find some free time) just so I'm able the help Chrome Users better! I've never used the Chrome OS and have never worked on a Chromebook Computer (yet).