Java Problems - can't access, can't uninstall

13 years ago

I think my problems started after updating Java (to version 7 u 9) on Thursday. I was not able to run a streaming stock application that I usually can run. (Windows XP, Firefox).

The Ameritrade website ran a compatibility check and reported that the java plugin might not be configured properly. It suggested going to the control panel - clicking Java Plug-in - clicking the browser table to make sure the appropriate boxes fro teh browser I use are checked.

But when I went to the control panel and clicked the java icon, nothing happened. I can't get Java to open. I used Javara to uninstall old programs - but when I use it to search for new programs, there does not seem to be a version for a 32-bit Windows XP system.

Anyway - Ameritrade next suggested that the java plug-in might be corrupted - and to click the java plug-in to untinstall. But again, nothing happens when I click the java icon on the control panel.

Then ameritrade said that if I'm using Firefox, I might also need to uninstall and reinstall firefox in order to reinstall Java. (I should know this by now, but I have no idea where to go to uninstall firefox - and where I'd go to reinstall. What's the order of operations for that?)

I have a vague recollection that Winpatrol might have warned me about a start up program (which may have been java) and I hastily said not to let it run at start up. I am wondering if this is my problem. And if so, how do I undo it.

I also tried to run the online secunia scan - and it said that the java applet might not be running in my browser. Check to see if Java is installed - and if it is, click ok to continue. I did not click okay to continue bc. it does seem I'm having some type of Java problem - I just don't know what and how to fix it.

I did go the control panel - and see the the following Java programs.:

java 7 Update 9 (which I believe is the current version). When I click for more information, it says "used rarely." Does this mean this is that it never installed properly? I did trying clicking the downloaded Java 7update9 program again to see if it would install properly - but nothing happened.

I also have the Java auto updater and

Java (TM) 6 update 29 (which also says rarely used).

So I don't know how to proceed? Do I try to uninstall all three Java programs from add-remove programs? Should I download a new version first? If so, can somebody provide a link since I can't find one for Windows XP 32-bit?

Is Firefox even an issue here? Will I need to uninstall and reinstallFF?

Thank you.

Lynn.

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Comments (9)

zep516
13 years ago
What does the Java test site say,

Here is a link that might be useful: testjava
lynnalexandra
Original Author
13 years ago
When I go to that page, it does not list my system information.

So I clicked each additional suggestion. No luck.

Specifics are:
The Firefox plugin is enabled.

Nothing happens when I try to open the Java panel. It won't open.

The instructions for clearing the cache do not seem right. When I go to the Edit button, I do not have a + or option to expand. So I could not do that one. I did try to find it through tools - options - advanced - network. It says I have no cache being stored for on or offline (I had just run ccleaner before =- so that cleared the cache, I think). I still selected clear now - but I couldn't tell if anything happened.

So all the options either showed no problem =- or I couldn't not execute them.

Any pointers would be great. Thanks.
Lynn.
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DA_Mccoy
13 years ago
Have you given any thought of using REVO to uninstall the Java entries? If it were me I would do them all in Advanced Mode starting with the newest first as that started the concern. I would then follow up with CCleaner's registry tool removing only remaining Java entries, if any present. No guessing and use the backup when offered. And finally a fresh install from a trusted site such as Filehippo.

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Here is a link that might be useful: Java.com
zep516
13 years ago
That was my post, very well then DA! :)

Joe
dee_can1
13 years ago
If I'm understanding correctly, you have more than one version of Java on your computer? You are only supposed to have one version at any time, and the latest would be version 7 update 9, I believe. That's the one I updated to yesterday.

So, having more than one version of Java might be causing the problems? Personally, I would just uninstall them all from the control panel if you can, and reinstall the Java 7 update 9 using the link provided by DA, above. If you run the test, I think it will tell you which download to install for your 32-bit computer.
dee_can1
13 years ago
Oh, and the link by Zep, too. : )
lynnalexandra
Original Author
13 years ago
Thanks everyone. I would not have figured this out on my own.

I did use Revo Uninstaller to remove all traces of the Java programs. Damcoy - thanks for explicitly telling me to use advanced mode. I did - and let Revo remove leftover files and registry items. (While I was at it, I had Revo uninstall a corrupt version of Secunia PSI 2 - that I was not able to successfully remove before).

Then I restarted the computer - ran Ccleaner (but not the registry - bc. when I went to the registry, it wasn't clear to me what I would select). So I downloaded a fresh version of Java -and now everything is working well.

Thank you.
Lynn.
grandms
13 years ago
Glad to hear that all is well. Sometimes there's nothing better than a fresh start, and Revo is great for uninstalling offending programs.
DA_Mccoy
13 years ago
Lynn,

Good for you. Thanks for reporting back.

As to CC, you chose wisely. Never uninstall anything you are not sure of. As I said, no guessing.

DA

Java Problems - can't access, can't uninstall

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Java Problems - can't access, can't uninstall

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