Where is norton finding it, we need the filename & path.

Something like below---a file name and a path to its location.

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\desktop.ini

Malwarebytes' Anti-Malware

download Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

try running the malwarebytes scan.

I ran Malwarebytes and Superantivirus, neither detected it.
Will get back with the file name and path, if I can.
Thanks

Those 2 programs are good but they do not detect everything if your good with the computer we can have you run (sdfix) from bleeping computer (self help guide) the program is specifically written for this type of infection, please see the link below scroll down to sdfix for instructions. Read the entire page please.

Really would like to see file & path first.

Here is a link that might be useful: sdfix

Can you tell me how to find the file and path of the virus?
Thanks
Charlene

Open up the norton anti virus program and look for Reports & Statistics or something like that..

What version of norton are you using the name of norton 360 or what?

I guess ya'll think I am a real dummy, all I see is Norton from Symantec, it is current. I checked everywhere and could not find a number for it.

I checked Reports & Statistics all I am being told is
Trojan Horse, nothing else. Norton also tells me "removal failed". The tracking cookies were removed.
Thanks
Charlene

No one thinks you're a dummy, I would visit the forum below, please follow the instructions for posting a hijackthis log you will need to join the forum to do this and they will be very helpful for you. See the link below and let us know the outcome.

zep

Here is a link that might be useful: Spyware help

I see you have not followed through by posting to the forum suggested, did you seek other help? Running a computer with unknown Trojans is not smart.

Some Trojans make it a point to steal passwords, login information and credit card information, don't put yourself at risk and if you do on line purchasing you're at risk.

Trojan Horse update. I paid Norton $99 to remove my viruses. Today, when Norton ran a scan it shows I still have 2 Trojan Horses and my computer is acting the same way it did. I am very disgusted. It took him over three hours running my computer to delete the ones he did. AND He deleted all my cookies. I am having to imput passwords every time I go to any forum, for some reason they are not staying, this is very annoying. I have emailed them and have not received a response. Grrrrr!!! Charlene

Charlene let me suggest you go to this help forum where we can help you run some more in depth programs and get your pc clean for you, Please go here, register and post in the area I give you, ask Corrine for help tell her I sent you and in your post tell everything that has been found, everything you have done and list all your system info and malware programs you currently have on your pc, you will have an excellent team help you get to work on this and no one is going to charge you a thing.
HijackThis Logs

I have registered and waiting for a link from them. Thanks
Charlene

I have registered and posted and waiting for help. Thanks so much.

In the mean time take a look at the hijackthis part of that forum to get an idea of what takes place there, the first thing you will be asked to do is to download hijack this and post the log in a reply.

you posted in the wrong area to get assistance go back and post in the area I linked to which is the hijackthis area.

in the post tell them what programs you have run so far and what has been found and cleaned or removed or put in chest. They will need a lot more info including what you windows version is etc. The more you give them to work with the faster it will go.