Roxio 10 Nightmare

17 years ago

I've been helped so many times on this board so hoping someone can help with this. I tried to update Roxio because it showed as a vulnerable program & while updating I got a trojan. Kaspersky took care of the trojan but can't completely remove roxio. Ran Malwarebytes & PC-cillin so no trojan for sure.

I called them and they walked me through the uninstall for 2 hours which included messing with my registry. Add that the call support cost $$$$!!!!!...Add that they couldn't help in completely removing this crap of a program from my laptop to reinstall. (I know why do I want to reinstall a crappy program but I have to say it was great at making my music cd's). I finally used the MS Windows Installer Clean Up Utility but still parts hang on. Tried CCleaner but still no luck.

Can anybody help?

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Comments (7)

owbist
17 years ago
Mom you should try to explain to us what you have removed and what is remaining. Especially what happened inside the registry. Otherwise we might be typing out all manner of instructions for things already fixed.

Is this XP or Vista?
Is Roxio the free version of paid for?
Have you shut the computer down completely and restarted - not a reboot?
Did everything start as you expected?
If not what happened?
Enquiring minds need to know.

Try the Revo uninstaller that many others have promoted here over the last many months, never used it myself but if those who have recommended it say it is good then have no fears and give it a try.

Here is a link that might be useful: Revo uninstaller
ravencajun Zone 8b TX
17 years ago
agree try using REVO it is an excellent free program.

If Roxio caused you those kinds of problems then it is not very compatible with that particular system, I would go with a different program there are so many available to choose from. Check with gizmo for the most highly recommended ones.
Gizmo's Freeware Reviews
just look for the type of programs you want from his site, he reviews and recommends the top picks.
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maime
17 years ago
I have used Roxio for years and have no trouble uninstalling it.
goldensmom
Original Author
17 years ago
owbist ... my laptop is vista x86...the program was purchased at Best Buy and worked perfect without any problems for a year until Kaspersky found it to be vulnerable at which time I tried to download the update from roxio's web site and was informed I received a trojan which was taken of. The reason I wanted uninstalled was to possibly get the updated needed when reinstalling.

I have included the website of how I uninstalled the program.

http://kb.roxio.com/search.aspx?URL=/content/kb/Creator/000127CR&PARAMS=

The only error message I am getting when trying to reinstall is "uninstall is incomplete"....that's it...nothing else.

If possible I will wait to use Revo until I see if you are able to make heads or tails out of this uninstall. thanks everyone.
ravencajun Zone 8b TX
17 years ago
I would bet that something is starting up at boot up and there fore that can not be uninstalled unless you go into msconfig and make sure you turn off every bit of roxio from starting up, you can control what starts up on your pc using REVO also it has a component for that also if you go read the user guides for it on the site they have excellent guides for each component.
Have you tried your uninstall in safe mode?
maime
17 years ago
Raven, I used Revo once and did not know what to do with the stuff if found in the registry. Do you trust it enough to delete it all?
DA_Mccoy
17 years ago
If v10 is anything resembling v9 there is no entry in the startup. However, there are numerous entries on the service tab which I personally have stopped. Most are identified with Roxio included in the name. All are from Sonic Solutions.

DA

Roxio 10 Nightmare

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owbist

ravencajun Zone 8b TX

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Roxio 10 Nightmare

Comments (7)

owbist

ravencajun Zone 8b TX

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