What models?

I have the 5 burner cooktop, single oven, and freezer bottom refrigerator. I like the performance of the cooktop, especially as all burners turn down to a simmer so I don't have to keep moving heavy pots from burner to burner.

HOWEVER, if you get ANY water under the knobs it shorts out the ignition system. This is a $300 repair. The cooktop is virtually dry-clean only as a result. The monogram repairman told me that they are advising their customers to not allow cleaning services to clean the cooktops, as they tend to want to use lots of soap and water! And beware the pasta water boiling over....probably waterless cookware is the answer.

A fan that prevents overheating is not working on the oven, so it thinks it is overheating and locks the oven door with the food in it. Monogram repair couldn't get the oven out of the cabinet, so we are waiting for the contractor to do that. Otherwise, it heats evenly and accurately. The shelves tend to have a mind of their own, sliding in and out a bit too smoothly, which can be dangerous when hot.

You didn't ask, but the fridge was delivered torqued so that the entire fridge except the door is crooked. It is visibly off by an inch. Repairman from store first said that our cabinet was crooked and by the time we got 2 other people out to look at it, GE said that the defect was only cosmetic and no longer covered under warranty even though it was delivered in that condition. The warranty on cometic condition is 30 days or 4 months, depending on who you talk to at Monogram. Though they supposedly have had a good reputation for customer service in the past, that clearly no longer applies. It has been a frustrating and demoralizing experience trying to deal with them. The employees are clearly trained to stonewall customers, and GE is always right as far as my DH and I can tell (we have both tried to talk to them. I ended up in tears, when the rep insisted that they had delivered a quality product.)

Needless to say, I will not be buying any GE appliances again or recommending them. I think they basically have a decent product, but have engineering and customer service problems that would make me look elsewhere.

Sorry to rant, my button got pushed!

PS: All of these appliances were installed within the past 6-8 months.

Happy with my Monogram Advantium so far; in use 15 months with no issues, if reliability is what you are looking for.

withoutanh - What models do you have?

We have had bad experiences with both. Our original gas pro cook-top had to be replaced because GE could not replace a burner that had gone bad. They declared it "unrepairable," and it was 3 years old. Our ZET1038 wall oven is just over 4 yrs old and had a door hinge fail to unlock after self-cleaning. We have been without an oven for over a month while the screwed around with it on three service calls. The result, "unrepairable" because they can't get a replacement hinge. They want us to contribute $1300 towards a replacement that, in all likelihood, they will be unable to repair when it needs service. We paid for the cook-top replacement, we are not going to continue down the Monogram path.

I was definitely not impressed with the ZET958 double ovens. Actual usable oven cavity was pretty poor with the "hat box" fan sticking in from the back. I think I measured it at something like 12-13" usable depth, which is about the shallowest oven I've ever seen.

We've had the ZET2PLSS model for over 3 years and love it, though. Usable depth is over 16" and it has the super full extension glide racks.

Michelle

withoutanh...

If the date of your first service call to complain was within warranty, they have to continue to work on that issue until resolved, even past that warranty period. It's their fault the problem continued because their attempts and explanations did not resolve the problem.

I think you should ask to speak to a supervisor at the store, and at GE customer service. Report the problem to the Better Business Bureau and renew your comments that it was defective upon delivery and their failure to cure the problem when reported is the only reason the problem continues to be reported after the warranty. So many companies try to shirk their legal responsibilities with this type of behavior and you shouldn't give up as they hope you do. Posting seems the only way to get satisfaction but that shouldn't be the only option.

Try, try again!

You are making me reconsider a choice of GE appliances, so thanks for posting.

I have the 36" gas cooktop ZGU385LSMSS. It's 3 years old and I have no complaints about the performance. I am very unhappy about the graphics showing which burner a controller turns on/off and the graphics around the controller showing relative flame height all coming off. We only use stainless steel cleaner/polish with a sponge. Only remedy is to replace the entire stainless steel top.

I have a GE Monogram cooktop which I do like, but find difficult to clean around burners and iron grates. Anyone have any suggestions on how to clean my cooktop?

this may be a lil old but i wanna vent anyways =D. i have a GE monogram gas cooktop ZGU385NSM1SS, one knob broke off about 10 months after we moved into our new house. when i lifted the rest of the knobs off to look at them, each of them had cracks. The knobs, if you look online could cost from $55 and up to more than $100 EACH for such a breakable part. Super glue couldn't work since the broken piece fell into the hole where the knob is connected to.

2 months later, the igniter stopped working. tested all the fuse and switch and they all work. overall, don't buy this if you have a choice.

to be fair, i have the wall mounted monogram oven, fridge, microwave. works great,

stove top's a bad idea though

Since April 2010 have had the GE monogram 36 inch dual fuel range oven, wall oven, advantium, wall oven and range hood. All work great. All look great. Saved myself 1000s over wolf, viking.