mikie, when I right click it and then click Eject, I get the message there is no disk inserted. Please insert disk and try again. I just realized that you tried helping me back in August with this blasted thing! On the F removable disk properties, the General tab shows this: Name: HP USB Device I don't understand this at all, as the only HP product I own is a 3 in 1 printer. Description: shows nothing State: The drive is empty Statistics: Mount 0 Last cleaned: Unknown Deferred dismounts: shows nothing Retain dismountable media for 5 minutes Enable drive is checked. Under the Device information: Manufacturer (Standard disk drives) Model: HP USB Device Serial number: shows nothing Revision: 1.00 Device Name: \\.\Physical Drive 2 Drive letter: F Device Address Port: Bus: Target: LUN Under the Security tab: Everything is checked to allow In disk management it shows Disk 2 Removable (F) No media

First of all you will need to figure out why the CD Rom does not recognize the recovery disk. The user should put the recovery disk in, then reboot, see if the disk is recognized at that point. If you get the NTLDR message it's still trying to boot from the hard drive. Check the boot order in BIOS. Now come back and tell us what happens and what error is generated when the user boots the computer with the recovery disk in it. Then tell us the user has checked the BIOS and the CD rom is listed as the first boot device. If this computer is back from repair with the same issue I can only think the hard drive is failing....

Just a few days delay and the computer that I had configured is no longer available. So I guess I'll "downgrade" a bit and get one with 3rd generation Intel i5 and on board graphics. Only additions I chose were some USB3 ports on the front and a wireless adapter, both of which added a total of $20 to the sale price. Operating system Windows 7 Home Premium 64 Processor 3rd Generation Intel(R) Core(TM) i5-3330 quad-core processor [3.0GHz, 6MB Shared Cache] Graphics card Integrated Intel(R) HD Graphics [DVI-I & DVI-D, DX 10.1] Memory 6GB DDR3-1333MHz SDRAM [2 DIMMs] Hard drive 1TB 7200 rpm SATA hard drive Office software Microsoft Office Trial Primary optical drive SuperMulti DVD Burner Productivity ports 15-in-1 memory card reader, 2 USB 2.0, 2 USB 3.0 Sound Card Beats Audio (tm) -- integrated studio quality sound Keyboard and Mouse HP keyboard and optical mouse Networking Wireless-N LAN card (1x1) Starting price $619.99* Price epp price icon $607.59* Instant rebate -$100.00 Total: $507.59 Does this sound like a pretty good deal? I'll decide by Monday if I'm going to buy it. I have a Logitech wireless keyboard and mouse and powered Creative speakers with subwoofer. I may need an adapter to continue to use my present monitor, but that shouldn't be a problem. It is 5x4 and I prefer that to widescreen.

Have you checked 'System preferences' to see if the fax modem is listed and the drivers show as installed correctly?