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sharon620

Fingerprint reader problems... Dell is being rude!

18 years ago

Hello,

On my new laptop I have a fingerprint reader. It recently starting acting up. It is telling me it is not connected.

I called Dell and they tried to install the software and re-inatall it. It didn't work. Now they want me to restore my computer back to when it came when it came out of the factory. I told them I would lose so much. They told me to take it to a tech that could do it for me. They meant a tech outside of Dell and PAY FOR IT.

In any event this fingerprint reader is still not working.

Does anyone have any ideas?

thanks

Sharon

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