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marknmt

Kaspersky free upgrade to 2011 problems

15 years ago

Well, I'm back for more help. I am very glad you guys are here.

We have two computers, one running Vista and the other Windows 7. We use Kaspersky as our virus protection. We also have Malwarebites, Spywareblaster, and CCleaner. Firefox is our usual browser.

Today we got a notice that we could upgrade for free to the 2011 version, but were unable to complete the installation on either computer. After jumping throw some hoops both computers are working fine, but we are still not upgraded.

Anybody have any idea about what's going on?

As always, thanks very much for your help.

Best,

Mark

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