I ran it again - hope it has everything: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:46:50 PM, on 2/13/2011 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v8.00 (8.00.6001.19019) Boot mode: Normal Running processes: C:\Program Files (x86)\Windows Sidebar\sidebar.exe C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe C:\Program Files (x86)\iTunes\iTunesHelper.exe C:\Program Files (x86)\HP\QuickPlay\QPService.exe C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe C:\PROGRA~2\Webshots\webshots.scr C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=laptop R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: AGSearchHook Class - "0BC6E3FA-78EF-4886-842C-5A1258C4455A> - C:\Program Files (x86)\AGI\common\agcutils.dll F2 - REG:system.ini: UserInit=userinit.exe, O1 - Hosts: ::1 localhost O2 - BHO: (no name) - "02478D38-C3F9-4efb-9B51-7695ECA05670> - (no file) O2 - BHO: HP Print Enhancer - "0347C33E-8762-4905-BF09-768834316C61> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: AcroIEHelperStub - "18DF081C-E8AD-4283-A596-FA578C2EBDC3> - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - "3CA2F312-6F6E-4B53-A66E-4E65E497C8C0> - C:\Program Files (x86)\AVG\AVG10\avgssie.dll O2 - BHO: NCO 2.0 IE BHO - "602ADB0E-4AFF-4217-8AA1-95DAC4DFA408> - (no file) O2 - BHO: Google Analytics Opt-out Browser Add-on - "75EF13CE-B59E-41ba-8A5A-A944031BD8B4> - C:\Program Files (x86)\Google\Google Analytics Opt-Out\gaoptout.dll O2 - BHO: SSVHelper Class - "761497BB-D6F0-462C-B6EB-D4DAF1D92D43> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O2 - BHO: Windows Live ID Sign-in Helper - "9030D464-4C02-4ABF-8ECC-5164760863C6> - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: McAfee SiteAdvisor BHO - "B164E929-A1B6-4A06-B104-2CD0E90A88FF> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - "DBC80044-A445-435b-BC74-9C25C1C588A9> - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O2 - BHO: HP Smart BHO Class - "FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: (no name) - "7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA> - (no file) O3 - Toolbar: (no name) - "CCC7A320-B3CA-4199-B1A6-9F516DD69829> - (no file) O3 - Toolbar: McAfee SiteAdvisor Toolbar - "0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles(x86)%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" update "Software\CyberLink\YouCam\1.0" O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe O4 - HKLM\..\Run: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKLM\..\Run: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [SSDMonitor] "C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe" O4 - HKCU\..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE O4 - Startup: Webshots.lnk = C:\Program Files (x86)\Webshots\Launcher.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000 O9 - Extra button: (no name) - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - "08B0E5C0-4FCB-11CF-AAA5-00401C608501> - C:\Program Files (x86)\Java\jre6\bin\ssv.dll O9 - Extra button: Send to OneNote - "2670000A-7350-4f3c-8081-5663EE0C6C49> - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - "2670000A-7350-4f3c-8081-5663EE0C6C49> - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Research - "92780B25-18CC-41C8-B9BE-3C9C571A8263> - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL O9 - Extra button: Show or hide HP Smart Web Printing - "DDE87865-83C5-48c4-8357-2F5B1AA84522> - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O13 - Gopher Prefix: O16 - DPF: "D27CDB6E-AE6D-11CF-96B8-444553540000> (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O16 - DPF: "E2883E8F-472F-4FB0-9522-AC9BF37916A7> - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: dssrequest - "5513F07E-936B-4E52-9B00-067394E91CC5> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: linkscanner - "F274614C-63F8-47D5-A4D1-FBDDE494F8D1> - C:\Program Files (x86)\AVG\AVG10\avgpp.dll O18 - Protocol: sacore - "5513F07E-936B-4E52-9B00-067394E91CC5> - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll O18 - Protocol: wlpg - "E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324> - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files (x86)\AGI\common\win32\PythonService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing) O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~2\mcafee\SITEAD~1\mcsacore.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - PC Tools - C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPCapSvc.exe O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files (x86)\HP\QuickPlay\Kernel\TV\QPSched.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared Files\RichVideo.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files (x86)\Common Files\supportsoft\bin\ssrc.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) O23 - Service: XAudioService - Unknown owner - C:\Windows\system32\DRIVERS\xaudio64.exe (file missing) -- End of file - 12673 bytes

Looks ok no McAfee files present. Some start up items running those are the 04 entries.Those entries always start when you log on most of them are not necessary and use ram. Close all windows, Open Hijackthis and do a SYSTEM SCAN ONLY place a check mark in the following entries" R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe If that is paid version don't check it. O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Logitech SetPoint.lnk = ? Click Fix Checked Close Hijackthis Reboot the computer. Check to see if entries are gone by doing another scan and saving a log file. Keep the log for future reference. If any functions are lost Hijackthis keeps a back ups and are easily restored. I don't expect that to be the case. We are not removing anything just stopping it from running. If you don't stay ahead of start ups soon lots and lots of things are running and the computer slows to a crawl.

Well if you had success with Malwarebytes perhaps it is not necessary to run Superantispyware. If you would care to try then as you start the computer keep tapping the F8 button and a screen will appear with start up options. Select safe mode, everything will look totally different to the normal startup because only essential drivers have been allowed to start. My concern was the fact you mentioned AVG was not running properly. That is a good indicator of trouble. On reading the initial post a second time it appears you overcame that issue

Thanks Terry and Ravencajun. I have some follow-up questions. - for the flash update page, where do I find that page? is it the link I get with secunia scan results? If I go to that link (the secunia results are on my firefox browser now), can I also get the IE and AOL versions there (and will they install in the proper place) - OR - do I have to go through each browser to the update page and download the flash update from within each browser? - For the insecure older versions of files located in the dell setup files c:\i386 - can I delete them? they may not be doing any harm, but if I don't need them, I'd rather get rid of them. that way when I do this scan in the future, I won't get results that show insecure files - or maybe if I do this way in the future and I forget what that location means, it will be nice to not have to deal with it. - do I need all 4 versions of Java version 6, update 7 - for the flashplayer in AOL software, it is only suggesting updating to version 6.0.88.0 or 9.0.47.0 (and this 9.0.47.0 was found to be insecure in it's other locations). Could it be that AOL needs an earlier version of flash? perhaps the newer version 9.0.124.0 isn't compatible with AOL? Thanks. Lynn.