Hi all...does anyone have this type of printer? Mine was working fine, had a power outage and now I cannot get it to print. It queues up the page perfectly, but does not send the message from the computer to the printer to print...went through all the troubleshooting online and in the printer manual, nothing has changed.
So perhaps try removing the printer cable from the computer, remove the software program and re-install. If you do not have the CD for the software you can download the latest drivers from HP. At some point during the program install most HP printers tell you when to hook up the printer, at that point you connect the USB cord and follow the on screen instructions.
We are assuming that when you switch the printer on it goes through the warm up process, does it do that?
Thanks for the replies. Yes when I turn the printer on it does it's normal thing and sounds like it's raring to go, just doesn't send the message to print. Yesterday I uninstalled and reinstalled everything, still no go. Guess tomorrow I'm going to go to Staples or Office Depot and get a new printer. At least they are cheap these days... Thanks again. Suzan J
HP has a very good online chat tech area where they will talk real time in chat with you, I have used that function which is free and had good results perhaps you could give that a try before buying a new one.
ravencajun Zone 8b TX
sjarzOriginal Author
Related Discussions
HP 3210 Printer
Q
HP 5525 Photosmart printer, need printing an anvelope help.
Q
HP Deskjet 3050A e-All-in-One Printer series - J611
Q
HP Photosmart All-in-one printers
Q
owbist
sjarzOriginal Author
ravencajun Zone 8b TX