OK so we assume you have downloaded and saved the Avast program. Remove the internet connection temporarily. Right click on the AVG icon near the clock click Exit and follow any instructions to complete the stopping of AVG Right click on Start click Explore then use the left side only at first click plus sign beside C:\... and the menu drops underneath click the plus sign beside Program files and it drops again click the Grisoft folder to highlight it Now move to the right side of your screen and click on all the items to highlight them right click in the highlighted area click Delete Back to the left side right click on Grisoft to highlight right click on highlighted name click Delete AVG program is now removed but the registry entries are still present so you might consider running Crap Cleaner before going on. They can be left as they cannot be used once the underlying program is removed Install Avast, reconnect to the internet and look for updated definitions and register the Avast program and you should be good to go.

OK Darlene, let's have a look in Zonealarm. Double click the Zonealarm icon near the clock Click Program Control on the left side of the new window Click the Programs tab in the upper right corner. Use the slider to go down to the AVG components listed and see if there are 2 green check marks beside each under the Access column. If not hover over the blue question mark and click once. A selection appears, just click the green tick to allow access. Repeat as needed but leave the Server column as question marks so you will be prompted if a connection is required. Any better?

When I go to that page, it does not list my system information. So I clicked each additional suggestion. No luck. Specifics are: The Firefox plugin is enabled. Nothing happens when I try to open the Java panel. It won't open. The instructions for clearing the cache do not seem right. When I go to the Edit button, I do not have a + or option to expand. So I could not do that one. I did try to find it through tools - options - advanced - network. It says I have no cache being stored for on or offline (I had just run ccleaner before =- so that cleared the cache, I think). I still selected clear now - but I couldn't tell if anything happened. So all the options either showed no problem =- or I couldn't not execute them. Any pointers would be great. Thanks. Lynn.

Download Avast to the desktop once you do that you will have the Set-up file for Avast on your desktop. Don't double click it just yet. You will want to uninstall AVG first using AVG remover. Please see the link for AVG remover. On that page download the 32bit exe, AVG Remover this file will uninstall (all) of AVG. Once that is completed you can now double click the Avast Icon that you downloaded before and that will guide with Avast install instructions. Here is a link that might be useful: AVG REMOVER LINK