> (AWFUL) Whirlpool customer service > Every experience I've had with Jenn- Air over the past 30 years however, has been unpleasant. It seems there is always someone that has had a bad experience with about every brand. For the majors GE, KA, JA, LG they cost less and break less but don't show much love in customer service. For the high end Wolf, Viking, Dacor they cost a lot, and break more, but show the love (or some do). JA is now part of WP and so not the same company as 10 years ago. Most products are now basically identical to the KA version with different cosmetics and a few changes. I like the style a lot. Will you feel the same love as Wolf, unlikely. But you will pay 30% to 50% less and get 75% to 99% of the performance. So I'd say quit bashing the old Jenn Air. If you have any stories of new products from the last year then that is of interest to this poster and myself. They have revamped most all their products to be based on WP designs. The ovens are completely new designs. Yale blog says they over priced. I think many of the higer end ovens are. For the extra $ I'm hoping for better performance as the KA ovens did not test by CR to bake superbly. The Yale blog on JA reflects my thinking if you can get a JA product with features and style you want, and don't have too pay much over the similar KA product then I think do it because you are buying WP. http://yaleappliance.blogspot.com/search/label/JennAir "Secondly, the brand has been commoditized beyond recognition. I am not critical of Whirlpool as a manufacturer. They are the best appliance factory people in the world. That's the issue. They leverage their factories, so the same product is produced for 6 different labels. There is absolutely no reason to now buy JennAir other than their new overpriced walloven...all the other products are co-branded with other brands. "

No need to hide the name Jenn-air. Jenn-air has been , since 2006, the most reliable SxS and built in fridge according to respondents to Consumer Reports surveys, (Not CR's take, but inputs from buyers of the JA fridges). (Disclaimer)!!!! To be honest, I have not checked to see whose ahead in 2013 I bought mine in 2006, due to the features it had, No other 48" built in had those features back in 2006. I also checked CR before buying, At the time, there were only 3 manufacturers of 48" built in fridges, GE, SZ and JA. JA was rated number one for reliability again by CR respondents to a survey, (NOT CR's take). One of the contenders was "dead last" in that same survey, and since I already owned a GE and could not get parts for the ice maker, even after only one year, and rust along the side of it, GE was OUT TOO!! Anyway, long story short, bought the JA and we have loved it for going on 7 years now. I Can't speak about the other JA appliance, (No personal experience), but reading reviews on their newest appliances, most seem to be positive, and I do like some of the features on the newer ones. AS I mentioned, (in other posts), I do hate their "hide the price marketing scheme", something they picked up from SZ, (who has since abandoned that foolish Marketing Scheme)! Gary

Update: I consulted a repair technician who said the buzzing was a sign that the starting relay/capacitor (which he referred to as the overload relay) might be the problem. He advised removing it and shaking it. If it rattled, it has failed. I haven't done that yet, but saw I could get the part for under $40, so I decided to order it and see if that fixes the problem. He said that if it isn't the starting device, I likely need a new compressor. That makes no sense to me, since the unit would perfectly for hours on end, even days on end, then fail, and then go back to normal operation again after unplugging it for 20-30 minutes, Seems to me that if it was the compressor it would fail and stay failed, not work sporadically. Any help out there?

I can also speak to how much I love Jenn-Air. I got a full kitchen suite with them delivered last month. Gas cooktop, convection wall oven, obsidian fridge, dishwasher, microwave/convection combination oven. There have been a few hiccups, bulb burnt out on microwave, ended up scratching one of the door shelves in the fridge, one of the fridge shelves was kind of screwy and mis aligned, and the outright impossible nature of trying to connect their wi-fi appliances to the app. (The Miele washer/dryer also has their own app connectivity issues BTW). That said, their customer service has more than made up for it. When I called about the shelf being screwy, they immediately ordered a replacement, then graciously sent along an extra water filter, and stainless steel wipes. I screwed up that door shelf and they still sent a replacement at no cost. That bulb being burnt out? They sent two replacements and had a technician scheduled to come out within 3 days. The wi-fi not working? They sent me a very generous gift card to say thanks and sorry for the hassle and the app developers are working on it. I really *like* the appliances I chose, but the customer service? Out of this world! Does not make me regret my decision one bit and I also really wanted a Miele kitchen suite.