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Maytag dishwasher

16 years ago

Maytag recalled my dishwasher in early May since using the rinse aid feature could cause a fire. I contacted the company and was sent a refit kit and a list of "authorized service representatives." Alas, I chose the one that had no concept of customer service. After the "repair man" arrived, and consequently broke the control panel on May 21, I was told to contact Maytag and have a control panel sent "under warranty." After playing an interesting game of phone tag with various Maytag people, I found out that customers could not order the part--it had to be ordered by, guess who, the Authorized etc. etc. I called the Authorized, and was told that it would be 3 to 10 days to get the part. When I contacted Maytag again on June 25 I found that the Authorized hadn't even ordered the part. I contacted Authorized, etc. etc. and was told that it would be 3 to 10 days. The upshot of the whole mess is that, almost exactly three months to the day that the incompetent Authorized etc.etc. broke the machine, Maytag replaced the dishwasher with a brand-new comparable model, installed by a REAL authorized repair service who showed up on time, did a clean and competent job, and even thanked me. Warning: if your Jennair, Maytag or Whirlpool appliance is recalled--check out the repair shop with the Better Business Bureau, Whirlpool itself, and anyone you know who has one of their appliances. Even though I am satisfied with the way Maytag/Whirlpool responded after I contacted them, I would never buy one of their appliances. The service is just too chancy. And if you need a Maytag/Whirlpool/Jennair repair in the Waco Texas area, go with Bremond Auto Supply and avoid the place on Orchard Lane.

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Comments (3)

donnar57
16 years ago
Just out of curiosity, how old is your Maytag dishwasher?

And about contacting those folks at the BBB or Whirlpool, good idea. My Maytag dishwasher isn't under recall (about 9 or 10 years old, if I recall correctly), but I am going to need a new seal and was wondering who to call for repair. (I haven't had an appliance needing repair in awhile, and the last one was a Sears Kenmore so I just called Sears.) Guess I'll check with the BBB first. Thanks for the advice!

DonnaR/CA
Buehl
16 years ago
Sears will fix just about any appliance--even if they didn't sell it to you. Over the last 12 years we've had them out for a dryer, washer, refrigerator, and stove...none of which they sold to us.
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marlingardener
Original Author
16 years ago
DonnaR,

We aren't absolutely sure of the age of the old dishwasher, but we think it was about 7 years old. It was here when we bought the house in March of this year. What really got under my skin was that the darn thing was working fine, and I don't use a rinse agent. However, thinking that if problems developed in the future, we would have had the recall work done and that might help with any future problems, we called the idiots in Waco to do the retrofit.
About calling the BBB--just check on their web site to see how many complaints/comments there are about the repair place you are considering. The BBB is of little or no help in getting a problem resolved (the business is a member, you the consumer are not, and where does the BBB's interest lie?).
There are web sites that will sell you the part needed, and if the install is simple, you can do it yourself. Try googling to see what you can come up with. Good luck with your seal.A Maytag that is 9 or 10 years old should be a good one. According to the authorized Maytag repairman from Waco, Maytag "used to be a good product." You probably have one of the good ones.

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