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Cannot Update Malwarebytes

12 years ago

There is a newer Malwarebytes program. Each time I try to install it, an error message shows that says the program has been corrupted, uninstall it, and try again, which I have tried to do, both from its own uninstall button and from the Add and Remove programs. Each time a message pops up saying files are missing. Any suggestions as to what I might do?

Steve

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Comments (9)

allen456
12 years ago
I don't know what Malwarebytes is, but it doesn't sound like anything I'd want on my computer.

If it's anti-virus, you should know that most of the commercially available software is worthless. Use something like AVG free for peace of mind. For real security, consider a linux operating system.
azinoh
12 years ago
Even though Malwarebytes is a popular anti-malware program, there have been some problems with the most recent new version. I would go directly to their forum and ask for assistance.

Here is a link that might be useful: Malwarebytes Forum
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Here it is. I don't understand one iota of what's in this log file. Thanks, Tom Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:20:54 PM, on 5/14/2009 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Plextor2000\AFSSVC.EXE C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\System32\CTSvcCDA.exe C:\WINNT\System32\svchost.exe c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe C:\WINNT\System32\nvsvc32.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\WINNT\system32\stisvc.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\devldr32.exe C:\Program Files\Creative\SBLive2k\AudioHQ\AHQTB.EXE C:\WINNT\system32\RUNDLL32.EXE C:\WINNT\system32\LVCOMSX.EXE C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Qualcomm\Eudora\Eudora.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank O2 - BHO: HelperObject Class - (00C6482D-C502-44C8-8409-FCE54AD9C208) - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll O2 - BHO: Yahoo! Companion BHO - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - (8E718888-423F-11D2-876E-00A0C9082467) - C:\WINNT\System32\msdxm.ocx O3 - Toolbar: Yahoo! Companion - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: SnagIt - (8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3) - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive2k\AudioHQ\AHQTB.EXE O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\system32\LVCOMSX.EXE O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user') O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe O16 - DPF: (156BF4B7-AE3A-4365-BD88-95A75AF8F09D) (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: (2BC66F54-93A8-11D3-BEB6-00105AA9B6AE) (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: (56762DEC-6B0D-4AB4-A8AD-989993B5D08B) (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab O16 - DPF: (644E432F-49D3-41A1-8DD5-E099162EEEC5) (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O18 - Protocol: skype4com - (FFC8B962-9B40-4DFF-9458-1830C7DD7F5D) - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL mizkjs.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: afssvc - Plextor Corp. - C:\Program Files\Plextor2000\AFSSVC.EXE O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! 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Ok this is simple now. Just use Google and type edit registry and millions of hits appear. Look through the first few and you will find many tutorials with good graphics showing step by step. You are nervous and rightly so because of all the warnings about messing up a registry. HOWEVER, this is nothing more than making a correction to a spelling error if you look at it that way. First time just go into the registry working down to the needed page. Once there you can walk away and grab a coffee if you feel stress, or you can make the simple correction to the one entry in question. Those of us who help others always need to stress the importance of caution in the registry because of those who are so impetuous. my ex son in law is a good example, he goes into a computer like a bull in a china shop. Luckily I do not have to clean up behind him anymore :) Now I have learned how to put stuff into a flash drive and save my files. Why? You are going to back up the registry as a precaution, nothing more. To save your work, assuming it is stored in My Documents. Insert the thumb drive, cancel the popup right click Start click Explore Now you see Windows Explorer opened Look near the top on the left side and right click on My Documnts click Properties in the pop up Look to see how large the My Documents folder is and if you have enough room on the thumb drive. We'll assume you have room. OK.... Click My Documents to highlight On the right side click the top item to highlight Hold down the Shift key and tap the End key now all the right side is highlighted right click anywhere on the highlighted data click Copy in the pop up Scroll down the left side now to find the thumb drive right click on it in the pop up click Paste and the contents are copied to your thumb drive - or any other drive you designate. Done! Simple huh?
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Coincidentally, just now when I went to update MWB, I got the identical error message. Tried 3 times, but same. Googled the error (quite a few posts with same problem), and ended up on MWB Home Forum. Waited 20 mins for it to try and download the correct page before I gave up in frustration. So I ran a complete MWB scan with my old version (Aug.8th), which came up clean. Opened window with left hand, held laptop in right hand, near window with intention of hurling it to the road below, but decide to give it one more attempt. This time, it updated as smooth as silk, no problems! Tough love, I guess. The laptop has become completely compliant now! Regards, Shax
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With the latest version upgrade there was a box to uncheck for the paid trial version. Missing that... at the top of Malwarebytes there is a place to click to return to the free version. I wonder if this is happening in your case? At the top of the box for the free version it should say Malwarebytes Anti-Malware(Free) 2.02.1012
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deegw
12 years ago
Allen, here is some info about malwarebytes on CNET. It is well regarded and highly rated

Here is a link that might be useful: Malwarebytes
shaxhome (Frog Rock, Australia 9b)
12 years ago
"I don't know what Malwarebytes is..."

Oh dear. In PC Magazine, it actually rates higher than AVG.

Here is a link that might be useful: PCMagazine
anne_ct
12 years ago
Have you tried downloading it from the actual Malwarebytes site? If not, here's the site.

https://www.malwarebytes.org/downloads/

Try downloading it without removing the first corrupted version and see if that works. There was a replacement for the first program update [issued on 4-1-14] and according to my own download files, it was issued on 4-6-14. The actual build was 4-3-14. The latest version is 2.0.1.1004

If you have no luck with my advice...I strongly suggest that you contact Malwarebytes directly through their website. I can tell you from personal experience that they are wonderful people to do business with and always eager to assist.

I should add that I have the paid version of Malwarebytes but that shouldn't make any difference with their help. Many moons ago I started out with the free version and went on from there.

HTH

Anne
elks
Original Author
12 years ago
Thanks, everyone.

When I get home, I'll try your suggestions.

Steve
elks
Original Author
12 years ago
Thank you for your suggestions. I tried to download again, directly from their site--- same problem. I became a forum member, but cannot post a question (wahn!), but did some poking around and finally found MBAM-Clean, which did the trick. I have now successfully downloaded the new program.

BTW, it's a wonderful tool, along with AdwCleaner.

Cheers,

Steve
anne_ct
12 years ago
So glad you finally had success, Steve. Malwarebytes is one program I will never be without. I agree with you. It's a wonderful tool.

Anne
Elmer J Fudd
12 years ago
I've found that since I switched to a comprehensive, real-time security software suite, I've had no need for Malwarebytes.

It's been about 5 years since I started using one and stopped needing the other.

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