who the heck are all these new people and some of the things suggested here are not the ones you want please be careful we have had some trolls here lately trying to sell their junk. You can not run 2 antivirus programs at the same time if they are both running full time it will cause a conflict that is very well known and documented and will be told to you at any of the support forums you go to so you need to fully remove Norton since you now have AVG. go here and use app remove and the norton removal tool from the security garden link Antivirus Product Removal Tools Using AppRemover it is free spybot search and destroy was at one time very good but today there are some that are much preferred so I suggest replacing spybot and adaware with these free products, update them each time you use them and scan weekly with full scan. Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware SUPERAntiSpyware.com : Remove Malware : Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! get the free version and add WOT to your browser to help protect you from bad websites also add sypwareblaster update it weekly hit enable all protection to turn shield green, no scans to do. SpywareBlaster WOT use a good firewall as recommended like zonealarm free

definitely in addition to your current antivirus program I recommend malwarebytes and superantispyware both are free, you update each prior to running scans and I also recommend the free version of spywareblaster, no scans just update it about once a week then enable all protection so the shield is green and it protects you in the background, Plus I add WOT to my browser to help keep me from going to unsafe sites. Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware SUPERAntiSpyware.com : Remove Malware : Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! SpywareBlaster WOT What antivirus program are you running on the pc and is it fully updated? Is the spyware doctor you are using the one with antivirus and spyware removal or just the spyware version? what firewall are you using? I also urge using the secunia tool to make sure everything that needs updating on the pc is updated. Secunia Online Software Inspector (OSI)

Hi everyone, I was unable to post because I couldn't log in. Apparently the cookie that it takes to get here was not there, so I emailed the forum and when I got back home walla I was able to log in and here I am. "Smiles" To answer the question is Auslogics an antivirus or a defrag program. It is a defrag program and is not an antivirus. I didn't know they had an antivirus. "LOL" I listened to the same thing you did about Norton and it definately has something in it which appears to be a firewall because it blocks things out and protects you like a firewall. I think the reason they made sure that the Windows firewall is on is because they aren't sure themselves. When I access a program Norton pops up and tells me it is safe to run. It happened earlier today but I can't remember what it was I was doing. I was in a hurry to do some things on this computer that I know they didn't do. I am a little nervous about CCleaner and I called them and one of the guys told me to take the check marks out of advanced so I did. I have never used CCleaner and it would be nice if I had more information on it. Can you all explain this program to me and what to look for, so that I won't delete something and my computer won't go boom? "LOL" Owbist you said this: I am amazed that someone as knowledgeable as yourself and willing to learn about computers would actually pay to have the computer cleaned or replace the CD player. If cleaning means removing dust a $3 can of compressed air fixes that pronto. If cleaning means removing programs (including those you wanted kept) then the simple Add/Remove feature does that for you. Replacing a CD player is a simple task also, even for those who have not tried before. You simply remove the old and reverse the sequence to install the new. The only reason that I took the computer in was because I have my grandchildren around 3 days a week and sometimes a little more because they love us. Ha! It is difficult for me to have the time to play by trying to install something and little ones that are 3 and 8 years of age want to play on the computer not watch me fix it. "LOL" Now when I got this computer back, it was running slow again and instead of calling them I did a scan disk and used Auslogics Defrag and walla it is running like a charm. I think they got lazy and didn't do it. I really like the Auslogics Defrag it is so fast and puts things back where they belong. They did check the hard drive to see if it was Ok and it is. This computer is going on 6 years old and I guess I haven't done to bad after all my very first computer I crashed several times but, that was ages ago. Remember the first packard bell computers? I had the 3.1 and then they sent me the CD for Windows 95. Well I learned fast that you can't put old on top of new because then it would crash. I still have that old computer and I need to get rid of it, I never get on it at all, it is just sitting there collecting dust. Ha! If there is someone here who has CCleaner I would appreciate a lesson on how to use it correctly. Thank You damccoy, zep516 and owbist, for your help and for your info. thirdfrt!!!

I used a website to analyze your log file. You can go their and paste your log if you wish. http://hijackthis.de/index.php ------------------------------------------------- C:\WINDOWS\9129837.exe Extremely nasty Nasty (2.27 / 5.00) ------------------------------------------------------------ O4 - HKCU\..\Run: [ttool] C:\WINDOWS\9129837.exe Nasty Must be fixed! Malware ----------------------------------------------------------- O20 - Winlogon Notify: crypt - C:\WINDOWS\SYSTEM32\crypts.dll Nasty ------------------------------------------------------------