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Constantly being cut off

18 years ago

About 3 months ago I switched from dialup with a local company to Bell South DSL. Since that time I've been cut off every night except one. At first the cut off time didn't last long so I put off calling tech support. It seems like it has gradually gotten worse and the past 3 nights it has been terrible. Tonight in less than 3 hours I've been cut off 29 times. Last night I finally called tech support and after approx 1 1/2 hours on the phone the tech told me that I needed to get a technician to come check my line. When I mentioned that this only happens at night he asked if there was a security light near by and yes our neighbor does have one. He suggested I move the computer to another room. Well things aren't that easy and besides this is the room I want it in. He said if it was determined that the problem is something not connected to Bell South then the tech visit will cost me 80 bucks. If it happens to be the security light that is causing my problem then I will be out the 80 bucks and there will be nothing I can do about it. What is so strange is after a while the cut offs stop and my service returns to normal. Has anyone experienced such a problem or do you have any ideas on what could be causing this to happen? We do NOt have a home security system. The only things out of the ordinary I can think of is a radio pet fence and a day link monitor.

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Comments (2)

grady
18 years ago
yesican, I had a similar problem when I went to DSL . No security lights in the area. After a tech came out and restrung the line from the pole across the road to the house
all my problems disappeared . Seems the line was old and had been spliced many times as a band aid fix. Worked OK for dial up ,but couldn't hack the DSL. It does appear that the security light may be effecting your operation. Never heard of it before, though. A new line MAY solve your problem. If they could and WOULD disable the light for a couple of days that MAY tell you something. Grady
ravencajun Zone 8b TX
18 years ago
Yes I had the same type problems on dsl, no lights in the area, I demanded they send someone out to check the line and to check the distance to the CO to know if I was at the far end of the line and they might need to put a boost on it.
The tech that came out was great, he said the lines were a problem and that I was pretty far from the CO and they would take some action there to try to help me out. While he was there he also put a whole house filter on my line which is great and I would suggest you have him do if he comes out, that way you no longer need all those little filters on each phone it filters it at the entrance to your house and it is a much better filter. After all the work was done I no longer had the nightly drop offs and my speed was much better.
I have had verizon fios for a few years now and I would never ever go back to anything else FIOS is awesome and I have never had a single drop or loss or slow down ever.
I was one of the original fios test houses in my area, it was great being on the cutting edge.

I would suggest you go to the forum I will link to they have some great dsl forums, many you can actually talk to techs from the various ISPs who hang out in the forums. Super good info to be had there.

Here is a link that might be useful: dslreports
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