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Computer Help
daylilydayzed

Windows Back up does not work

14 years ago

Windows back up will not work on my Windows 7 desktop. It worked up until Jan of this year and since then it will not finish a back up job. Any ideas?

Comments (18)

  • 14 years ago
    last modified: 11 years ago

    What kind of error messages are you getting exactly?

  • 14 years ago
    last modified: 11 years ago

    Hi Zep,
    Thanks for the reply.This is the only information on it I get:
    Check your backup
    The last backup did not complete successfully
    Backup time3/25/2012 6:34 pm (E:)
    Error Code 0x80070002
    The error code was revealed after I clicked on the more information button.

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  • 14 years ago
    last modified: 11 years ago

    Where are you backing up to?

    Please download MiniToolBox click Here

    Checkmark following boxes:
    List last 10 Event Viewer log
    List Users, Partitions and Memory size
    Click Go and post the result.

  • 14 years ago
    last modified: 11 years ago

    Ok Zep
    Here it is:
    MiniToolBox by Farbar Version: 18-01-2012
    Ran by Julia Dawn Mason (administrator) on 25-03-2012 at 22:36:43
    Microsoft Windows 7 Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (03/25/2012 07:00:54 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/25/2012 06:45:23 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/25/2012 06:34:03 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/25/2012 04:39:36 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/25/2012 04:38:24 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/21/2012 06:37:36 PM) (Source: Lavasoft Ad-Aware Service) (User: )
    Description: Only one instance of service process is allowed.

    Error: (03/18/2012 07:08:42 PM) (Source: Windows Backup) (User: )
    Description: The backup was not successful. The error is: The system cannot find the file specified. (0x80070002).

    Error: (03/18/2012 06:57:11 PM) (Source: Lavasoft Ad-Aware Service) (User: )
    Description: Only one instance of service process is allowed.

    Error: (03/12/2012 02:13:00 AM) (Source: Application Hang) (User: )
    Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 1718

    Start Time: 01cd001717321390

    Termination Time: 29

    Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Report Id:

    Error: (03/12/2012 02:12:23 AM) (Source: Application Hang) (User: )
    Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

    Process ID: 5f8

    Start Time: 01cd00169636aad0

    Termination Time: 38

    Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Report Id:

    System errors:
    =============
    Error: (03/24/2012 01:06:33 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: SYSTEM)
    Description: Encrypted volume check: Volume information on \\?\Volume(3f380c05-725f-11e1-b1c2-0026187ba396) cannot be read.

    Error: (03/24/2012 01:04:36 PM) (Source: Microsoft-Windows-BitLocker-Driver) (User: SYSTEM)
    Description: Encrypted volume check: Volume information on \\?\Volume(3f380c05-725f-11e1-b1c2-0026187ba396) cannot be read.

    Error: (03/20/2012 03:36:32 AM) (Source: Service Control Manager) (User: )
    Description: The following boot-start or system-start driver(s) failed to load:
    UdfReadr

    Error: (03/20/2012 03:35:50 AM) (Source: Microsoft-Windows-BitLocker-Driver) (User: SYSTEM)
    Description: Encrypted volume check: Volume information on \\?\Volume(f3d1f2e5-9177-11de-89ed-806e6f6e6963) cannot be read.

    Error: (03/20/2012 03:35:25 AM) (Source: Application Popup) (User: )
    Description: \SystemRoot\SysWow64\Drivers\UdfReadr.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

    Error: (03/15/2012 00:27:06 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Error: (03/15/2012 00:24:25 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Error: (03/15/2012 00:22:31 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Error: (03/15/2012 00:20:14 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Error: (03/15/2012 00:19:44 PM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

    Microsoft Office Sessions:
    =========================
    Error: (03/25/2012 07:00:54 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/25/2012 06:45:23 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/25/2012 06:34:03 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/25/2012 04:39:36 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/25/2012 04:38:24 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/21/2012 06:37:36 PM) (Source: Lavasoft Ad-Aware Service)(User: )
    Description: Only one instance of service process is allowed.

    Error: (03/18/2012 07:08:42 PM) (Source: Windows Backup)(User: )
    Description: The system cannot find the file specified. (0x80070002)

    Error: (03/18/2012 06:57:11 PM) (Source: Lavasoft Ad-Aware Service)(User: )
    Description: Only one instance of service process is allowed.

    Error: (03/12/2012 02:13:00 AM) (Source: Application Hang)(User: )
    Description: iexplore.exe9.0.8112.16421171801cd00171732139029C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Error: (03/12/2012 02:12:23 AM) (Source: Application Hang)(User: )
    Description: iexplore.exe9.0.8112.164215f801cd00169636aad038C:\Program Files (x86)\Internet Explorer\iexplore.exe

    ========================= Memory info: ===================================

    Percentage of memory in use: 58%
    Total physical RAM: 2942.49 MB
    Available physical RAM: 1230.86 MB
    Total Pagefile: 6182.36 MB
    Available Pagefile: 1787.32 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3963.29 MB

    ========================= Partitions: =====================================

    1 Drive c: (HP) (Fixed) (Total:286.05 GB) (Free:225.01 GB) NTFS
    2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.94 GB) (Free:2.18 GB) NTFS

    ========================= Users: ========================================

    User accounts for \\DAWN

    Administrator ETB User Gordon
    Guest Julia Dawn Mason

    **** End of log ****
    Even though I have Gordon listed as a user of this computer , he rarely even gets on it since he has a laptop to use and the computer in son 's room that the two of them use .

  • 14 years ago
    last modified: 11 years ago

    Are you backing up to a USB External drive?

  • 14 years ago
    last modified: 11 years ago

    Goggling the problem shows others have had it, but no definitive resolution is given.

    Found this so far.

    http://support.microsoft.com/kb/979281

  • 14 years ago
    last modified: 11 years ago

    Hi Zep,
    No I am not backing up to a USB external drive. I back up to DVDs in my DVD drive.

  • 14 years ago
    last modified: 11 years ago

    Zep ,
    I tried one of the solutions in the article but it didn't help, I still got the Backup did not finish successfully message.I guess I will burn the stuff I want to backup to DVDs with out using the Windows Backup.

  • 14 years ago
    last modified: 11 years ago

    I have no Idea what's going on there, the Microsoft site that I gave above is all I can offer.

    This what you Google The system cannot find the file specified.(0x80070002)

  • 14 years ago
    last modified: 11 years ago

    Is Norton Anti Virus installed?

    This may play a part too Microsoft-Windows-BitLocker-Driver

    Still looking around for you.

  • 14 years ago
    last modified: 11 years ago

    Zep.
    Norton is Not installed on this computer. I got rid of Norton years ago and never looked back. I use Avir antivirus

  • 14 years ago
    last modified: 11 years ago

    Ok. Norton can mess up back ups.

    Win7 Backup- Error. (0x80070002)

    This works for some, however it involves going directly in to the Windows registry, I don't send users into the registry. Can someone knowledgeable help you to try this?

    "This problem is due to one or more profiles under

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList with missing ProfileImagePath.

    To check whether you have missing profiles:

    1.Open regedit, navigate to the above registry key. (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList). Expand the list

    2.Click on each of the profiles listed. The first 3 profiles should have ProfileImagePath value of

    %SystemRoot%\System32\Config\SystemProfile, %SystemRoot%\ServiceProfiles\LocalService, and %SystemRoot%\ServiceProfiles\NetworkService respectively."

    See link for additional information on this.

    http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/bff71aac-c78e-42bd-a959-116019c93478/

  • 14 years ago
    last modified: 11 years ago

    fwiw....
    most win7 I see with backup failures ... is a full or nearly full hard drive.

    Can a guest account even run backup ?

  • 14 years ago
    last modified: 11 years ago

    I agree and that's why I asked for this information.

    Partitions:

    1 Drive c: (HP) (Fixed) (Total:286.05 GB) (Free:225.01 GB) NTFS

    2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:11.94 GB) (Free:2.18 GB) NTFS

    User states: It worked up until Jan of this year So whatever account used it did work.

    Wonder if a windows up-date caused an issue????

  • 14 years ago
    last modified: 11 years ago

    Have you tried Windows repair?
    Click Start
    click Control panel
    click 'Find and fix problems' under the System and security header
    click Fix problems with Windows Update
    and/or click Check performance issues.

    Failing that I might run System file Checker. Here is a short tutorial from sevenforums

    I assume you are running a full back up and not an incremental one? Not sure an incremental back up would work with DVDs but worth commenting on just in case.

  • 14 years ago
    last modified: 11 years ago

    owbist,

    Excellent idea! Forgot about that program..

  • 14 years ago
    last modified: 11 years ago

    Well Owbist and Zep,
    I tried what Owbist suggested and I will try to back up today and let you know later today if it is sucessful.

  • 14 years ago
    last modified: 11 years ago

    I had a similar problem with Windows 7 backup. It wouldn't complete and there were lots of error messages. Luckily I had a Windows "Backup and Restore" image of my hard drive saved on an external drive. After Windows replaced damaged system files, everything went back to normal.

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