MSE installation

13 years ago

I have been trying to help a friend install Micr. Sec. Essentials (via the telephone )He said he is using XP, when he starts his PC that is what shows on the welcome screen, but when he attempts the install he gets the message that MSE is not compatible with Windows 32. Any ideas as to what might be the problem?

I had him download the program to his desktop and then attempt to install it from there. As he had to run the Norton Removal tool before installation of MSE.

Sort by:Oldest

Comments (9)

kudzu9
13 years ago
Are you sure he downloaded the right version? There are several...
2sweetpea
Original Author
13 years ago
I had him download from this site

Here is a link that might be useful: Microsoft Safety and Security Center
Related Discussions
XP: MSE out, avast! in (free version)
Q
Comments (28)
Azinoh "Maybe we had different download sites?" That's possible. I downloaded directly from www.avast.com. If you did not, who knows what you actually downloaded. Could possibly have something to do with your very slow download also. ========================== Sunday 04-13: My version is 2014.9.0.2013 and now there is a new; 2014.9.0.2016. Well updating from the interface update just didn't seem to go so I went to the Avast.com site to download the dot.exe file. Clicking on download takes you to CNET. I now realize my original download was therefore thru CNET. So much for getting Avast from Avast. From Google it would seem cnet hasn't got the best of reputations any more in fact lots of complaints about extra programs foisted off on ya. Guess so. I went to File Hippo for the 84.55M file. Then googled that and there seems to be problems with the 2014.9.0.2016 version. So I'll skip it for now. Maybe let it age a bit. FH seems to have a good rep but most mssgs I found about them were several years old.
...See More
Is Microsoft Security Essentials turning off Windows Defender?
Q
Comments (5)
http://www.microsoft.com/windows/products/winfamily/defender/support.mspx And, Windows Vista is an operating system made by Microsoft which contains a built in malware protection tool called Windows Defender, which can also be downloaded and run as a stand alone service for Windows XP. Windows Defender is a part of the Vista operating system, so it cannot be removed without risking total failure of the operating system. Hence, for Vista users, Defender should be disabled if it's services are not needed. In Windows XP, the stand alone install of Defender can be uninstalled normally. http://www.ehow.com/how_4881875_uninstall-windows-defender-manually.html
...See More
Windows Updates - Failed
Q
Comments (10)
The way that I finally got those particular security updates (KB2656353 and KB2656370) to install was that I went into my Programs (in Control Panel) and uninstalled the .NET Framework programs. Then I went back to Windows Updates and re-installed the .NET Framework programs and their associated security updates. Everything installed without a problem. Apparently there was some issue with Windows Defender related to these particular updates. The clients anti-virus was not up-to-date and after getting MSE installed and updated, I performed the above-mentioned process. I did this for a client who was using the Windows Vista OS.
...See More
Seems my post disappeared...???
Q
Comments (4)
What version of MSE ? search 'manually uninstall security essentials. You need to try to remove it as properly as possible it if you install another anti-virus brand for sure. Think I would just remove MSE then reinstall it. BUT... it sounds like you both have some identical problem with it not showing up in both add/remove's. Often times a virus will disable your anti-virus program, SCan Scan SCAN!!!! or it maybe is another program you have installed conflicts. Have you looked around in Event Viewer .. it may tell you the problem.
...See More
don_1_2006
13 years ago
I think your friends computer is infected with malware.
ravencajun Zone 8b TX
13 years ago
have them install malwarebytes update it and run a full scan to see if there is anything on it that may be preventing the AV install, some malware will do that so lets check to be sure

Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware

since it seems he is not really sure about what is on his pc he could do a belarc which will give him all the info
Belarc Advisor
2sweetpea
Original Author
13 years ago
Thank you so much! I don't know why the possibility of malware didn't occur to me.
When He finally gets MSE installed, he will need a firewall. Which of the free ones is the easiest to install and deal with, as far as updates etc. I have Win.7 so have no first hand knowledge.
owbist
13 years ago
Pamies Windows 7 has a good firewall already so none other is needed. I have had the beta then final version of Win7 running close to 2 years now with that firewall, plus I have had MSE since the day it was released and have had no issues whatsoever.

A couple of times MSE has warned me that something is amiss with updates but a quick manual update takes place and we are good to go again.
2sweetpea
Original Author
13 years ago
Owbist,
I am well aware that Windows 7 does not need a firewall. I have been using W7. with MSE for a year and Vista with MSE before that. It has been problem free!

My friend, referenced in my original post has XP, so he will need a firewall in addition to MSE ( if we ever get it installed)
owbist
13 years ago
Hmm, sorry, I was going by your 6.07 post today that said I have Win.7 so have no first hand knowledge.
ravencajun Zone 8b TX
13 years ago
zone alarm free is ok but make sure none of the added junk is installed with it
Online Armor
Outpost

MSE installation

Comments (9)

kudzu9

2sweetpea
Original Author

Related Discussions

don_1_2006

ravencajun Zone 8b TX

2sweetpea
Original Author

owbist

2sweetpea
Original Author

owbist

ravencajun Zone 8b TX

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

MSE installation

Comments (9)

kudzu9

2sweetpeaOriginal Author

Related Discussions

don_1_2006

ravencajun Zone 8b TX

2sweetpeaOriginal Author

owbist

2sweetpeaOriginal Author

owbist

ravencajun Zone 8b TX

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

2sweetpea
Original Author

2sweetpea
Original Author

2sweetpea
Original Author