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How to keep a email going with all the replies back and forth?

Help please. This is making me nutso.

A friend emails me, and I reply to her email. She then hits reply and sends me an email back. I know she is hitting reply as she said she was and also the email subject line has stayed throughout all 5-10 emails she has sent. The problem is that I can never see the email she sent me originally, and also cannot see my reply to her.

Almost everyone else who emails is able to keep a running email of all replies back and forth.

I am thinking it is likely a setting of hers.

She has a XP, uses Internet Explorer, and has an AOL email.

I'm not sure if she reads her mail at the AOL site, or if she is maybe using Outlook Express or something similar.

I'm guessing that would make a difference in deciding what setting was wrong and where...right?

tia

Sue

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