Here's the log: Logfile of Trend Micro HijackThis v2.0.3 (BETA) Scan saved at 3:04:34 PM, on 4/18/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\Program Files\USB Safely Remove\USBSRService.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Tall Emu\Online Armor\OAcat.exe C:\Program Files\Tall Emu\Online Armor\oasrv.exe C:\Program Files\Alwil Software\Avast5\AvastSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe C:\Program Files\Java\jre6\bin\jqs.exe c:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\SearchIndexer.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe C:\Program Files\Tall Emu\Online Armor\oaui.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Secunia\PSI\psi.exe C:\Program Files\Tall Emu\Online Armor\OAhlp.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe C:\PROGRAM FILES\COMMON FILES\ACRONIS\SCHEDULE2\SCHEDHLP.EXE C:\PROGRAM FILES\ACRONIS\TRUEIMAGEHOME\TIMOUNTERMONITOR.EXE C:\PROGRAM FILES\ACRONIS\TRUEIMAGEHOME\TRUEIMAGEMONITOR.EXE C:\WINDOWS\system32\SearchProtocolHost.exe C:\WINDOWS\system32\msiexec.exe C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=desktop R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.msnbc.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://my.netzero.net/s/search?r=minisearch R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://my.netzero.net/s/search?r=minisearch R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://my.netzero.net/s/search?r=minisearch R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/ R3 - URLSearchHook: URLSearchHook Class - (37D2CDBF-2AF4-44AA-8113-BD0D2DA3C2B8) - C:\Program Files\NetZero\SearchEnh1.dll O2 - BHO: LastPass Browser Helper Object - (95D9ECF5-2A4D-4550-BE49-70D42F71296E) - C:\Program Files\LastPass\LPBar.dll O2 - BHO: WOT Helper - (C920E44A-7F78-4E64-BDD7-A57026E7FEB7) - C:\Program Files\WOT\WOT.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - (DBC80044-A445-435b-BC74-9C25C1C588A9) - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - (E7E6F031-17CE-4C07-BC86-EABFE594F69C) - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: WOT - (71576546-354D-41c9-AAE8-31F2EC22BF0D) - C:\Program Files\WOT\WOT.dll O3 - Toolbar: LastPass Toolbar - (9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5) - C:\Program Files\LastPass\LPBar.dll O3 - Toolbar: ZeroBar - (F0F8ECBE-D460-4B34-B007-56A92E8F84A7) - C:\Program Files\NetZero\Toolbar.dll O3 - Toolbar: Copernic Desktop Search - Home Toolbar - (4A1C6093-14F9-44D7-860E-5D265CFCA9D9) - C:\Program Files\Copernic Desktop Search - Home\Toolbar\ToolbarContainer101000313.dll O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot O4 - HKLM\..\Run: [@OnlineArmor GUI] "C:\Program Files\Tall Emu\Online Armor\oaui.exe" O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - .DEFAULT User Startup: AutoTBar.exe (User 'Default user') O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe O4 - Startup: WKCALREM.LNK = C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: LastPass - file://C:\Program Files\LastPass\context.html?cmd=lastpass O8 - Extra context menu item: LastPass Fill Forms - file://C:\Program Files\LastPass\context.html?cmd=fillforms O9 - Extra button: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra 'Tools' menuitem: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU) O9 - Extra 'Tools' menuitem: Connection Help - (E2D4D26B-0180-43a4-B05F-462D6D54C789) - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU) O16 - DPF: (0E5F0222-96B9-11D3-8997-00104BD12D94) (PCPitstop Utility) - http://utilities.pcpitstop.com/da/PCPitStop.CAB O16 - DPF: (6414512B-B978-451D-A0D8-FCFDF33E833C) (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1246730020218 O16 - DPF: (6F15128C-E66A-490C-B848-5000B5ABEEAC) (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab O16 - DPF: (C42B23DF-334C-4AD0-9AB4-91FF53D04239) (AbImporter Class) - file:///C:/Documents%20and%20Settings/HP_Administrator/Application%20Data/Smilebox/OzDesktopImporter.cab O16 - DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O16 - DPF: (FFB3A759-98B1-446F-BDA9-909C6EB18CC7) (PCPitstop Exam) - http://utilities.pcpitstop.com/da2/PCPitStop2.cab O17 - HKLM\System\CCS\Services\Tcpip\..\(FC452E2D-D290-415C-A487-EAF08B4CB7FB): NameServer = 192.168.0.1 O18 - Protocol: bwfile-8876480 - (9462A756-7B47-47BC-8C80-C34B9B80B32B) - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll O18 - Protocol: wot - (C2A44D6B-CB9F-4663-88A6-DF2F26E4D952) - C:\Program Files\WOT\WOT.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O22 - SharedTaskScheduler: Browseui preloader - (438755C2-A8BA-11D1-B96B-00A0C90312E1) - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - (8C7461EF-2B13-11d2-BE35-3078302C2030) - C:\WINDOWS\system32\browseui.dll O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: Online Armor Helper Service (OAcat) - Unknown owner - C:\Program Files\Tall Emu\Online Armor\OAcat.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Online Armor (SvcOnlineArmor) - Unknown owner - C:\Program Files\Tall Emu\Online Armor\oasrv.exe O23 - Service: USB Safely Remove Assistant (USBSafelyRemoveService) - Unknown owner - C:\Program Files\USB Safely Remove\USBSRService.exe -- End of file - 10612 bytes

I hope this isn't considered a "hijack". :) WinPatrol is new to me. I downloaded the free version and am wanting to know how to decide which items should be left on startup? I went back and did a search here on the forum for WinPatrol and have read those. I've read the "how-tos" in the WinPatrol instructions and it explains what things are, but not how to decide what needs to be removed or disabled...at least from what I'm seeing. Would the best procedure be to google each entry and see if it's connected to a program that I use?

You are correct skydawggy. I read it too quickly and too late at night. The sales person speaking with me said 30% of the total price. I'm certain of that because I have the figures. That sounded really good, because if I bought $3000 of installed windows I would only pay $2000 since the tax credit is the same as actual in-your-pocket money, not a deduction. I actually would prefer not to know the cost to the contractor. I know there is variation in what the charge to them is and their markups, too. It would be too disturbing to have to start worrying about comparing those costs along with installation costs. And, yes, I do think I should be able to do shopping with cost comparison. If I'm given prices by three people with decent reps and experience and the windows are not identical, I'm going to be looking into the window quality and pricing to see the differences and whether I feel the quality and pricing differences have enough "value" to me to chose the more expensive over less expensive product. And I would have been extremely disturbed to have a tax audit find I had the wrong deduction. Or that good old CYA "ask your tax adviser" because that would have been tax time, after installation and payment. Although I read it incorrectly, and I'm glad you pointed that out, since everyone selling these energy credit upgraded products knows the 30% is just on cost, why not come right out and say it? "This is how much the product is; this is how much other costs are and the total price will be $XX? Everywhere it says good installation is crucial. That makes sense. Two installers/home renovators, licensed and all that, have wanted to use crummy windows. (I read extensively, which is how I came upon Okna). The franchisee would probably do a good install, it seems like a good window, but do I want to pay $500 for a good window, or do I want to pay $375 for a good window - which may even be the same window? That's where knowing the cost of the window comes in. I agree I read the website incorrectly, and I'm glad I do not need the invoice price. The contractor/installer should be able to set its price at whatever is satisfactory for their business. However, I may decide that a window that costs $125 less has everything I need. (I have found that screens, dividers, locks, etc can be from $10-30 difference per item on different windows. There can be different prices on upgrades to energy efficiency. Maybe I want the basics, or maybe I want that little bit more.)

I know this is an old thread but I felt the need to reply. We used Bona Traffic 5 years ago using spice brown stain followed by the Satin poly HD 2 part system. I remember back then it stated the darker color allow 12 hour dry time which we did. Then we applied two coats of finish. I recall that it took longer then 2 weeks to fully set and get solid but eventually it did and worked out great. Fast forward we got a new house. Great wood floors. Again we refinished them using the Bona HD traffic 2 part system in semi gloss. We used a lighter finish this time which stated on the stain can stated to allow 2-3 hours drying time in normal humidity. So this time around we followed the instructions and allowed 3 hours for the stain to dry on a lovely 75 degree sunny day. I did not go heavy on the stain and I would use a dry cloth to buff out the excess as I went along. Everything looked great. We have experience with the sanding so we spent roughly 10 hours using the different grits down to the 100 grit as the final step as instructed. Floors were lovely and down to the bare unadultured wood. We then vacuumed them and got every last bit of dust off using special footies as to not contaminate the floor with our feet. We could not have followed the instructions more perfectly. In fact we researched for a week and spoke to a floor refinishing company just to insure we did things 100% correctly. Well here we are now, 12 days in and I can scratch this off with my nail in many places. I am not talking just a scratch in the wood, but a peeling of the top coat scraping down to and exposing bare wood. I am sick to my stomach. The floor will not last. It is supposed to be strong like for a gym. This would not hold up to a room of infants. We luckily were finishing in a vacant home so nothing was placed on the floor for 10 days. It's not even worth moving all of our heavy furniture and starting over so I am going to put laminate floors over top of this and be done with it. I called Bona and they told me that they suggest 8 hour stain drying time. Well then why the heck would you state on your product 2-3 hours? Human error on my part? I think not I did everything that Bona said. Disgusted with the product. I should have used a cheaper oil base from the big box store. Biggest regret of my life. Perhaps Bona stored the product in a cold warehouse? Maybe it was a faulty batch with bad hardener? I have no idea but it behaves like something that did not have hardener. However I checked the unused bottle the next day and it was solidifying in the jug. Something failed and I can't understand what because I followed Bona instructions to a T.