FYI, we did the cleaning of the computer and it wasn't very dusty at all. Surprised me because it's been too long since we did it. Still having the problem of it cutting off, sometimes it will come back to the same place and sometimes I have to reboot. Also can't watch NetFlix or Hulu. I don't have any problems with YouTube. So far I've done the following: Defragged Disc CleanUp Ran these programs that we've been running for a long time, the paid versions. Malwarebytes AVG Antivirus Super AntiSpyware While they've all gotten rid of a lot of 'unneeded stuff', they haven't solved the problem. I'm at my wit's end here. Any other ideas? Signed, Frustrated in Texas

Mlou, restoring a computer to factory defaults is a bit time consuming but once done you can be very pleasantly surprised. As noted, gather all your program CDs and save any pertinent data. Then double check to ensure you have it all. If this is XP you only need to install SP3 afterwards, no need for SP1 or SP2. After that there are currently about 107 updates to install which depending on the speed of your computer and internet connection may take 90 minutes or so. You might consider downloading SP3 beforehand and burning it to a CD, that way it can be installed with the internet connection disabled for protection. I also keep Microsoft Security Essentials on a thumb drive to be installed after SP3 (it will not work without SP3) so that once I connect again I am relatively safe. Which ever anti virus program you use try to have it saved already so it can be installed soon after re-installing Windows. Have the internet connected during the initial install so it is found and set up.

Then you will need to restore from a disc that came with the computer. Restore from Recovery Media 9 Insert the first recovery disk into your optical drive, then restart your computer. 10 Press "F12" as the computer begins to boot up and you see the initial BIOS screen. 11 Select "CD/DVD option" in the menu by using the arrow keys, the press the "Enter" key. 12 Click on "Recovery of Factory Default Software," then "Next." 13 Click on "Recover to out-of-box state," then click on "Next." 14 Click on "Next" to begin the restoration process. 15 Allow the Toshiba recovery program to work. This may take several minutes. 16 Press any key on the keyboard when prompted to do so to restart your restored Toshiba Satellite A135 laptop. Information taken from here: Read more: http://www.ehow.com/how_6772145_restore-toshiba-satellite-a135-laptop.html#ixzz2hcyDhiVP

yes I did the custom install, and now have FF7.01. Some of the toolbar settings have carried through, most have not...only 3 add ons came through. Do you know of any way to find the list of add ons that I had so I can just hopefully enable them? I sure hate the thought of going through all that again. Things like this are what makes me say I live in the land of "IF IT AIN'T BROKE, DON'T FIX IT." But that would be too easy wouldn't it. thanks for your guidance...