FYI, we did the cleaning of the computer and it wasn't very dusty at all. Surprised me because it's been too long since we did it. Still having the problem of it cutting off, sometimes it will come back to the same place and sometimes I have to reboot. Also can't watch NetFlix or Hulu. I don't have any problems with YouTube. So far I've done the following: Defragged Disc CleanUp Ran these programs that we've been running for a long time, the paid versions. Malwarebytes AVG Antivirus Super AntiSpyware While they've all gotten rid of a lot of 'unneeded stuff', they haven't solved the problem. I'm at my wit's end here. Any other ideas? Signed, Frustrated in Texas

Here is the skinny, Get yourself to the site raven suggested. If you are infected with System Check it is important that you do not delete any files from your Temp folder or use any temp file cleaners. This is because when the infection is installed it will delete shortcuts found in various locations and store backups of them in the %Temp%\smtmp folder. It does this so that you when try to launch a program from your start menu, none of your shortcuts will appear and thus making you think that your computer has a serious problem. Therefore, you do not want to delete any of the files in your Temp folder as it will remove the backups that we will use later in the guide to restore your Windows Start Menu. To make matters worse, recent variants of this family have been know to install the TDSS or ZeroAccess rootkits as well. These rootkits will attempt to stop you from using security programs that may help you to remove this infection. Good luck. Joe

Then you will need to restore from a disc that came with the computer. Restore from Recovery Media 9 Insert the first recovery disk into your optical drive, then restart your computer. 10 Press "F12" as the computer begins to boot up and you see the initial BIOS screen. 11 Select "CD/DVD option" in the menu by using the arrow keys, the press the "Enter" key. 12 Click on "Recovery of Factory Default Software," then "Next." 13 Click on "Recover to out-of-box state," then click on "Next." 14 Click on "Next" to begin the restoration process. 15 Allow the Toshiba recovery program to work. This may take several minutes. 16 Press any key on the keyboard when prompted to do so to restart your restored Toshiba Satellite A135 laptop. Information taken from here: Read more: http://www.ehow.com/how_6772145_restore-toshiba-satellite-a135-laptop.html#ixzz2hcyDhiVP

yes I did the custom install, and now have FF7.01. Some of the toolbar settings have carried through, most have not...only 3 add ons came through. Do you know of any way to find the list of add ons that I had so I can just hopefully enable them? I sure hate the thought of going through all that again. Things like this are what makes me say I live in the land of "IF IT AIN'T BROKE, DON'T FIX IT." But that would be too easy wouldn't it. thanks for your guidance...