yes she will have to go to a support forum and have them help her run the scans have her go to this forum (link below), register and start a thread there in the hi jack this area, tell them exactly what is happening as you have here and they will help her get it cleaned up. Be sure she tells them it will not allow her to run malwarebytes.
HijackThis Logs
tell her to tell Corrine that I sent her there.

Unfortunately this malware has made it impossible for her to use the internet. That's why I'm posting for her.
Marnie

Bean counter do you live close enough to visit the friend? If so you might consider downloading Avast along with the latest manual updates and place those on a thumb drive and take over to her.

I had a nasty computer brought here and could not get online, nor could I install Superantispyware or Malwarebytes from a thumbdrive. The AVG had been disabled, the computer was a mess. Then I tried Avast and amazingly I was allowed to install it, run the updates manually then scan. This I did in Safe mode and it removed much of my problem and that allowed me to then install the other safety programs and Highjckthis. It was a long fight but the alternative is for the friend to wipe the hard drive and start over, also a long and frustrating task.

if she has malwarebytes on the pc and it won't let it work you need to go in and rename it something other than mbam.exe rename it mars.exe or something totally unrelated to antispyware or antivirus names, then double click on the renamed file and it should let you run it. it may not allow you to go get the updates for malwarebytes however so you might need to download a fresh new version on a flash drive and take it to her and install it, renaming it before running it.
Once she has managed that then she should be able to get to the LzD forum I gave you.

Try this to get malwarebytes to run:

Cannot download Anti virus software fix
Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to "Non-plug and Play Drivers" and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select "Disable". Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the other scans that would not run.

The above is the same solution that was given in this link 2009 Anti Virus....

Here is a link that might be useful: 2009 Anti virus