OH man NO is right definitely never try to get rid of windows xp sp2!!! Carol please any time you are thinking of getting any type of program come to one of these forums or any good computer forum and ask first!! There are many many bad programs out there that are just hoping someone will come along and give them money for programs that do nothing or even worse they try to sell you a program just so they can then have your credit card info. I would not have advised you to get the one you got either it is linked to a lot of bad websites, I doubt you will get any assistance from them either. we can give you links to very good programs that are free that will do a good job. The one I gave you for the superantispyware is a very good program that is super easy to use and it is free I would advise you to download that one and use it, I even gave you a link to a step by step tutorial you can print out so you can follow it along as you install and use it. AND absolutely NEVER ever buy or pay money for anything that just pops up on your screen when you are on the internet those are all BAD!! Just how did you come to find the delux shield that you did buy???

Yes I have, I did it just last night. I had a problem before this and I believe others did to. It may be what is keeping me from reversing this problem. When I put my quick launch shortcuts in an order that I want them some of them move when I reboot. I think this may be linked to that problem. I chatted with a support tech and they gave me a patch to download and it did not work. It got rid of everything including the things in the quick launch. I put them all back, but still no desktop shortcuts. I may have to do a reformat, but not sure I can get all of my wireless stuff back in working condition.

no the problem is that all antivirus software is supposed to be disabled prior to the install of sp3 this causes this kind of issue when it is not installed following the proper guidelines. I knew these kinds of issues would be coming up now that it is going out through auto updates and people just allow it to install with out turning everything off. Go ahead and ask Bill I think he has a fix for this problem. When you post please do include exactly what you have here, the pictures and the full info including everything on that pc security related, AV firewall etc that would have been running. give him all the info you can in the original post so he knows exactly what it is you are dealing with. He is awesome, feel free to tell him I sent you.

ram is one of the easiest things to upgrade on a pc, most people can tackle this task. I usually buy my ram from newegg.com they have all the name brands and great prices, I have Kingston in most of my computers. How to Install RAM to a Desktop Computer be sure to ground yourself you can use a grounding arm band which you can buy anyplace you buy ram, always a neat thing to have handy if you ever want to do anything inside the pc including cleaning it. Also you want to be sure you put the ram stick in the right direction, do not force it, it will go in easily the right way, it should click in and the locking arms on the ends of the slot will lock shut, make sure they do that. I do unplug mine from the power also. How to Add RAM to a Computer : How to Install RAM How to Install RAM there are some good tutorials with video while the case is open it is a good time to clean out dust bunnies. Cleaning the computer and its components