OH man NO is right definitely never try to get rid of windows xp sp2!!! Carol please any time you are thinking of getting any type of program come to one of these forums or any good computer forum and ask first!! There are many many bad programs out there that are just hoping someone will come along and give them money for programs that do nothing or even worse they try to sell you a program just so they can then have your credit card info. I would not have advised you to get the one you got either it is linked to a lot of bad websites, I doubt you will get any assistance from them either. we can give you links to very good programs that are free that will do a good job. The one I gave you for the superantispyware is a very good program that is super easy to use and it is free I would advise you to download that one and use it, I even gave you a link to a step by step tutorial you can print out so you can follow it along as you install and use it. AND absolutely NEVER ever buy or pay money for anything that just pops up on your screen when you are on the internet those are all BAD!! Just how did you come to find the delux shield that you did buy???

Not sure I fully understand, why the need to put on a flash drive? If you install xmarks on each computer then select sync it will then put them on every pc you set it up on as it is on the original. It ask if you want to merge any that might be on the other pc you choose. I have mine set up in folders and it's exactly the same on all of them. Your browser does offer you options for how to save or sort the favorites you would have to set this up in the browser. As I said mine sync and are all the same on all including the website page they are listed on. I hope that helps. If not let me know and I may be able to find a tutorial on how to use it.

Zep, here you go. Continuing education - neat. I'm hoping to take some classes this fall. Steve Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:01:04 PM, on 6/9/2010 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.17023) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\VTTimer.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\ALCXMNTR.EXE C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\system32\WDBtnMgr.exe C:\Program Files\Verizon\McciTrayApp.exe C:\PROGRA~1\RETROS~1\RETROS~1.0\RetroExpress.exe C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Common Files\MySoftware\NewsFlsh.exe C:\QUICKENW\QWDLLS.EXE C:\Program Files\Secunia\PSI\psi.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\PROGRA~1\RETROS~1\RETROS~1.0\retrorun.exe C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\UPHClean\uphclean.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Trend Micro\Internet Security\TmPfw.exe C:\Program Files\Trend Micro\Internet Security\TmProxy.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Trend Micro\BM\TMBMSRV.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\WINDOWS\system32\rundll32.exe D:\Data\Downloads\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir.asp?region=all&bw=fiber&cd=7.0unattached&bm=ho_central R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R3 - URLSearchHook: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll O2 - BHO: &Yahoo! Toolbar Helper - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - (06849E9F-C8D7-4D59-B87D-784B7D6BE0B3) - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - (3049C3E9-B461-4BC5-8870-4C09146192CA) - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: Verizon Broadband Toolbar - (4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22) - C:\PROGRA~1\VOL_TO~1\VOL_TO~1.DLL (file missing) O2 - BHO: Yahoo! IE Services Button - (5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897) - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - (761497BB-D6F0-462C-B6EB-D4DAF1D92D43) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O3 - Toolbar: Yahoo! Toolbar - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn3\yt.dll O3 - Toolbar: Verizon Broadband Toolbar - (4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22) - C:\PROGRA~1\VOL_TO~1\VOL_TO~1.DLL (file missing) O4 - HKLM\..\Run: [VTTimer] VTTimer.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe O4 - HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\RETROS~1\RETROS~1.0\RetroExpress.exe /h O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [sonodotage] Rundll32.exe "vayuhowa.dll",s (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sonodotage] Rundll32.exe "vayuhowa.dll",s (User 'NETWORK SERVICE') O4 - Startup: Secunia PSI.lnk = C:\Program Files\Secunia\PSI\psi.exe O4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE O4 - Global Startup: MySoftware NewsFlash.lnk = C:\Program Files\Common Files\MySoftware\NewsFlsh.exe O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE O4 - Global Startup: Temp.bat O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Open with WordPerfect - C:\Program Files\WordPerfect Office X3\Programs\WPLauncher.hta O9 - Extra button: (no name) - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - (08B0E5C0-4FCB-11CF-AAA5-00401C608501) - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll O9 - Extra button: Yahoo! Services - (5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897) - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - (92780B25-18CC-41C8-B9BE-3C9C571A8263) - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - (e2e2dd38-d088-4134-82b7-f2ba38496583) - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Yahoo! Messenger - (E5D12C4E-7B4F-11D3-B5C9-0050045C3C96) - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing) O9 - Extra 'Tools' menuitem: Yahoo! Messenger - (E5D12C4E-7B4F-11D3-B5C9-0050045C3C96) - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe (file missing) O9 - Extra button: Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - (FB5F1910-F110-11d2-BB9E-00C04F795683) - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: (01113300-3E00-11D2-8470-0060089874ED) (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab O16 - DPF: (30528230-99f7-4bb4-88d8-fa1d4f56a2ab) (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll O20 - AppInit_DLLs: titewiko.dll c:\windows\system32\vufosesa.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O22 - SharedTaskScheduler: Browseui preloader - (438755C2-A8BA-11D1-B96B-00A0C90312E1) - C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon - (8C7461EF-2B13-11d2-BE35-3078302C2030) - C:\WINDOWS\system32\browseui.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: GameConsoleService - Unknown owner - C:\Program Files\WildGames\Game Console - WildGames\GameConsoleService.exe (file missing) O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Retrospect Express HD Helper (RetroExp Helper) - EMC Corporation - C:\PROGRA~1\RETROS~1\RETROS~1.0\rthlpsvc.exe O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - EMC Corporation - C:\PROGRA~1\RETROS~1\RETROS~1.0\retrorun.exe O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmPfw.exe O23 - Service: Trend Micro Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe -- End of file - 9071 bytes

no the problem is that all antivirus software is supposed to be disabled prior to the install of sp3 this causes this kind of issue when it is not installed following the proper guidelines. I knew these kinds of issues would be coming up now that it is going out through auto updates and people just allow it to install with out turning everything off. Go ahead and ask Bill I think he has a fix for this problem. When you post please do include exactly what you have here, the pictures and the full info including everything on that pc security related, AV firewall etc that would have been running. give him all the info you can in the original post so he knows exactly what it is you are dealing with. He is awesome, feel free to tell him I sent you.