Hi Mahogoanyjoe,

All of the issues you mentioned are pretty well known on this forum (except the convection fan screws rusting).

The good news is all of these can be easily fixed. I know for a fact they have redesigned the door, the oven bottom, and the ignition module in the past year. I have had two of these items replace on my 36" under warranty fortunately. Call Bluestar service directly and ask to speak to Matt.

One nice thing about bluestar is they are eminently serviceable. If you don't want to pay for a repair person BS will send you the parts directly and you can do the repair yourself if you are handy. I realize this is not for everyone, and that your stove should not have such problems after only 3 years, but at least it can be made good as new.

Question: when you say the rivets holding the floor pan, do you mean the pan above the oven burner or the one under it?

Are all the fixes now cut in to the line for any unit that is ordered now?

i just spoke to the head of signature - the distribution company for bluestar. i'm getting ready to order our rnb304 30" and i wanted some clarification on some issues and he was kind enough to talk to me.
here's what he told me about the new V1s (and he says there are no old units left so everything now is the new version):
How do I know it's a V1 (newer model):
Burners: in the old unit, when you lit one burner, all the burners clicked together. in this one there's a new direct ignition system and only the burner you are lighting clicks.
the spill tray: there are trays inside the tray - subdivided.
the top plates are new...finished better than the old - made by vermont castings
there is now a heat baffle in the oven and better convection fan.
lastly: the serial number will say V1 on it.
RNB includes white glove service and 1 year's extended warranty. Call Blue star within 10 days of installation to set up service call.

hope that helps. (oh...and i was also told that in one month, bluestar will start making a 10" high under-cabinet hood).

Call Matt Schutte at BlueStar 1-800-449-8691 x2124

BlueStar has a history of manufacturing problems, and has not been responsible about notifying customers nor have they offered product recalls. They've known about the rivets melting in the oven cavity, but wait for customers to complain. While it may be 'nice' of them to replace the parts that fail, it's disappointing that they won't pay for a service technician to repair the failure of their own manufacturing errors. And one must wonder about the safety hazards of having parts fail and fall upon the gas burner in the oven cavity. I've had all the issues described - all rivets melted in the oven floor, on the brace holding the oven floor up, failure of the ignition module, the thermostat, as well as failure of the ceramic starters on the burners. When the range is working properly - I'm delighted. The QUALITY leaves much to be desired. The customer service and business model - very very disappointing. I would not purchase another - would look at other similar 'restaurant style' ranges and find one with a better reputation and with business standards which have them stand by their product, particularly when their quality control fails.

Hi I have a Blue star RNB purchased in 2014, this week my griddle turned on by its self I thought perhaps I accidentally turned its knob instead of turning the oven , this was last Tuesday . However tonight after I finished cooking using one burner again my griddle turned on by it self multiple times have any one experienced this problem? Calling Blue Star first thing in am. Still up keeping watch on this griddle . Other wise I love this range. Please advise..

f

I too am very disappointed with my Blue Star purchase. I have a 30” gas With convection fan and even had it custom painted a gorgeous cobalt blue. It is 4 years old, all burner igniters have failed, the screws holding the igniters rusted so I had to have them drilled out. And the icing on the cake??? The blue enamel which I thought would have lasted forever, is peeling on the top of the door-appears as If the screws have shifted. I feel like I have a $4,500 paperweight in my kitchen and know that I will have to purchase a new stove when I try to sell this home as it will never pass an inspection.

Wow, I'm glad I stumbled on this page. I'm replacing an old Glenwood, and was hoping Bluestar was made well enough to not make me miss my soon-to-be 40 year old stove. Now I'm more seriously considering looking for another old stove.

As discussed in the other threads that you posted in, this is almost certainly a problem with your dealer selling you a returned/refurbished unit and then not telling you about that.

I agree that Bluestar's customer service can be slow to respond. But in the end, if the dealer drops your range and then scavenges it for parts, that isn't really something you can blame the Bluestar factory for. It would be nice, if they considered this a case of professional courtesy and shipped you a new unit; but in the end, that's just encouraging dealers to perpetuating their shady practices.

I do understand your frustration though. So, go ahead, dispute the charge with your credit card company and then find a dealer that has a better reputation.

Thanks M. Seems my wife and I on the same wavelength, posting to this forum at the same time.

One of us will carry on. Thank you for your candor and kindness.

rjpjink mentioned: "I know for a fact they have redesigned the door, the oven bottom, and the ignition module in the past year." That comment was from ten years ago. We have an RNB304BSS that was purchased 4 years ago, and all of the oven rivets have melted. The back of the oven wall also is warped and shows heat damage, probably from concentrated heat since the floor pan wasn't properly supported after the rivets failed. So, obviously they have not fixed that problem. We have also had to replace the oven igniter twice in the 4 years we have the oven. This is our second Bluestar oven, but probably our last. We'll see how well customer service takes care of this--if they do at all.

chriztineh,

A bunch of the aluminum rivets in the oven burner cavity of my four year old RNC304V2 failed as well. Bluestar sent me stainless steel screws and Keps nuts to replace the corner rivets that hold the flame deflector to the oven bottom plate (no charge).

I loved my six-burner Bluestar RCS range at first, but it has caused a lot of headaches, and then the convection fan recall pretty much ruined it for me. It's a whole different oven; the convection feature is useless now. I worked in restaurants for years, and on most residential ovens the convection feature is sad because they use a weak little fan, but the Bluestar convection fan was serious and really improved cooking results. I realize the recall happened out of an abundance of caution (probably with the help of a lot of lawyers), but now the fan will only turn on when the gas is not lit. It's a part time convection fan--maybe on 20% of the time, depending on the cooking temp. If you're roasting a chicken at 500 degrees for nice crispy skin, the convection fan will turn on when the oven is up to 500, but once the fan is on it cools the oven down quickly and the gas kicks on and the fan turns off. It's a joke now. IF YOU HAVEN'T DONE THE CONVECTION FAN RECALL REPAIR, DON'T DO IT. JUST USE YOUR OVEN CAREFULLY. Other problems in the 5 years of owning this thing: The bottom pan fell apart because they used rivets that melt (they replaced that for free, with a stainless steel riveted pan,
even though it was after warranty, that was nice). I replaced the first convection fan, under warranty, before the recall, because it was vibrating like crazy. I replaced the oven ignitor once. I currently need a new spark module for one of the burners ($100+ for the part). If you attempt to replace one of the burner ignitors, which I did, the cheap screw holding it on will break, so be ready to drill and tap a new hole and put in a better screw. The stovetop is definitely better than anything out there, but that's about the only good thing I can say. The broiler stinks. Customer service has been decent, but not great. I wouldn't buy Bluestar again, but I'm not sure what else I would buy.

Larry and John, I guess you could say it's "nice" that they replace the rivets or the bottom pan for free when it's out of warranty, but obviously this has been a known problem for at least a decade. What would have been "nice" in my opinion is if they had actually addressed the problem rather than continuing to send out units knowing that the rivets would fail. Who does that? Why aren't they just sending them out with stainless steel rivets to begin with? I guess I would say the same thing about the screws that have to be drilled out to replace igniters. I've been there and done that along with countless other Bluestar owners, and it is truly annoying. These are small parts and relatively low cost. On a high-end appliance, you would think they wouldn't skimp to that degree, considering the effect on customer loyalty.

I have also had non-stop issues since about 1 year after purchase of ny blue star 30" I haven't been able to reach the company directly and the dealer can't do anything for me. Just have to scrap this $4000+ oven and get a cheap replacement. I agree the company does not do what they should re: safety issues and consumer recalls. To wit, when i contacted company for list of repairpeople and described the problem i was having with the oven gas flow regulation, i wasn't informed that, in fact, there was a safety recall for that very issue. Instead i spent a lot of money and time and ended up not having use of the oven for months. I would NOT recommend a blue star. It may be there was just a bad lot manufactured, but the lack of communication and efdort to make things right makes this hefty expenditure a gamble.

Rachel (Berkeley, CA)

Save your money and don't buy Bluestar. Gas leaks, oven temps are a mile off. 13k spent a featureless range that can't even perform it's only two functions right.

My sister in law, who lives next door, bought a 48” bluestar range almost 4 years ago. It has been problematic since it was purchased. unfortunately it was purchased well before the home was finished and stored by the dealer, but this means the warranty was nearly gone hy the time she actually started using it.

the issues to name a few, gas leaking into her home (we had to buy an expensive gas meter in order to prove to bluestar that so kindly sent us a part - service is what costs money) burners stop working, knobs dont turn, oven stopped working and on and on. she has spent thousands of dollars servicing this stove and it seems no one wants to work with it / repair people dont even know what to say. this company doesnt stand behind their products.

whats most annoying is if you cook — is that the stove cknstantly has issues. having burners or an oven not work for our family. we have had many high end appliance in other homes - this is the worst range and worst company.

DO NOT BUY A BLUESTAR. I have an off the rack la cornufe and bought it over the la canche precisely because i read on this forum about service. la cornufe warranty and service has been awesome.

I have a 36 inch 6 burner that has started to trip the 20 amp GFI that the range is plugged into. Any idea as to what maybe shorting?

Barry

I never commented on an item we bought before, But this 5 year old 36” blue star gas stove we bought is an over priced piece of crap. The oven is small( lucky if can get 1 big turkey in it). And it bakes unevenly.We don’t even use the oven much, may maybe twice a week. I went to replace the third oven igniter at $100@, took the lower part of the oven plate out which was replaced in the first year of use, the rivets popped out and it warpped. When I took the base out,

the back of the oven is warpped and all of the back frame pop rivets are broken away. We paid over $7500 for this piece of junk. Don’t waste your money people!!!