I have to been going through this exact process with AJ Madison. I am in NJ and have been to quite a few places to get quotes. I called AJ Madison on a whim and I have to say I am very impressed. The person I have been dealing with on the phone has been excellent. I have made many many changes from my initial order. And he has been very patient as he has no guarantee I will actually buy from them. I am spending about $13K and this process has been going on for about two months and so far I have to say I am thoroughly impressed. I am aware of the complaints online and it has made me wary about ultimately passing over my CC but their prices are the best so far. That combined with the fact that they have been excellent in answering all my questions in a polite and timely fashion I have nothing to complain about. I spoke with my contact today about delivery and all the other details where there have been complaints and I am convinced. I am finally going to pull the trigger tomorrow. Part of me can't think about it anymore but the bigger part of me is convinced and satisfied with all the information and they have provided the best quote by far.... So I am going to pull the trigger tomorrow.

I was thinking of buying from them until I saw their ratings here: http://www.resellerratings.com/store/aj_madison Not a very good track record. I got my washer and dryer from Warners' Stellian in Mpls.

A few months ago I needed a dryer - immediately - my old one had just stopped working. My MIL was coming to live with us and she was bedridden and incontinent so I knew there would be some serious washing. I found the dryer I wanted and called AJ. Sears and AJ had the same price but Sears was offering free shipping but they could not deliver it until Monday.When I asked AJ if they could help with the price by delivering it for free, my salesman said "no, not on an item this inexpensive". HELLO.... this was a $600+ dryer, that's not "cheap" in my book - seriously, money doesn't fall from trees at my house. He could deliver it next day though, so I agreed to pay all the charges. Next morning the delivery people arrive and said they did not have any install and removal instructions and were incapable of doing it. I showed them the copy of my email sales slip with the charges with no success. That weekend my daughter installed the dryer (who knew???) So all ended well, except for all the aggravation. I should have just refused it but with all the stress of MIL's arrival I just wasn't thinking straight. I understand mistakes happen but what I am most upset about is that I called AND emailed my salesman and did not get a response or apology for the mixup. I also email'd a letter to the company and again I did not receive a response. They have now lost my business - there are other good online applicance people - and I will never recommend them to anyone again. Just be cautious.

OP here, with a partial update. I have a Captial One CC, which does have the price protection guarantee. This benefit works more like an insurance plan than a conflict resolution service. The CC covers the cost, and they do not collect from the vendor. My CC does not have an annual fee, and since I pay the balance in full every month I do not pay interest. I have submitted the claim. I said earlier that it *may* work on *part* of the price drop. I had read it excludes rebates, so I already knew I couldn't claim that portion (hence the *part* of the price drop). I am not clear what constitutes an internet advertisement for these purposes. To abide by their distributor agreement, a vendor cannot advertise a price below a certain floor. That is why once the product is in a cart, you can see the lower price. AJ Madison's price drop shows once the product is in the cart. I am not sure if a CC price protection guarantee and a distributor agreement have the same definition of 'internet advertisement' (hence the *may* work). Ultimately, we got the appliance at the best price I could find at the time. Compared to other complaints, we are good. I will not bother to contact AJ Madison. I also want to apologize for egging on the discussion. I will go back to lurking mode with a houseful of cats :).