Houzz Logo Print
homebound_gw

HP all-in-one scan problems

16 years ago

I thought I'd post a work-around solution to what seems to be common HP problem.

Our HP officejet J6480 all-in-one has always had a problem with the scan function. We would get an error since it wouldn't have the local computer in it's list, therefore not allowing a scan to be performed. Sometimes unplugging the ethernet cable and replugging would help, sometimes not. Same with the router...sometimes it would find it, sometimes not.

Turns out the simplest workaround is to initiate the scan from the computer instead, via "HP Solution Center" (instead of using the buttons on the device).

I have the feeling this will work for several HP models.

Comment (1)

Sponsored