I am NOT and expert but I feel you're right that they used too much solution. Second you might have done damage to or possibly hampered your vacuums performance by vacuuming wet carpet. Next if you rinse be careful not to use too much water unless you can draw it up. If you leave the carpet to stand wet it might cause mildew. Probably best to rent an extractor and run it with just water and without solution.

It is unlikely they will give you a refund. But they should be willing to come back and do what Lucky51 recommends.

It sounds like their probably used too much of a cheap solution. I would buy a Hoover steamvac and go over it yourself with warm water rinse only. Use soft water - buy bottles of distilled if you do not have soft water from the tap. I have a Hoover Dual V steamvac, it's great - does a professional job and cost about $200.

The cleaner "should" fix it for you, but maybe they will just mess it up more!

Thank you for the advice so far. When I called him to complain and asked him what type of solution he used, he said a very small amount of peroxide. Ugh!!! Now I am madder than ever. He is supposed to come look at my carpeting on Tuesday but I don't think I want him to touch them again.

The annoying part is, that I do own a Hoover cleaner but wanted a "professional" job where they move everything etc.

Thanks for the tip about the distilled water and I think I will just bite the bullet and do it myself. I spent HOURS getting the rooms ready for this idiot as he "doesn't move furniture". That should have been my first indication not to hire him. We took everything out of a secretary desk, pie safe and put magic sliders under them and the sofa and love seat and put the coffee and end tables on the porch.
I did more work than he did with his one hour of ruining my carpets!!!

Live and learn and I should have done more research but a friend did recommend them.

Well, I don't think it was the peroxide. I've used it straight on dog throw up stains and ball point ink and it never left my carpet stiff.

I have a very competent carpet cleaning service, a one man operation. He uses softened water in his truck to make rinses. His cleaning machine was unique to me the first time he did carpats for me. It used a three fingered wand that rotated as it forced cleaning and rinse solutions deep into the fibers of my carpet. I know that thing removed "permanent wear paths" left by the previous service that used a steaming wand only. My current carpet cleaner says that any tool can work if the operator cares enough to get it right. If you want to rinse it yourself, I suggest you go to the store and buy 5 or 10 gallons of distilled water. It would cost less than $10 around here. Then heat some of it and mix with other to get it warm enough to work. You can rub it out with towels after but have lots available.

Did you find a fix? I just cleaned and rinsed my own carpets with the same results, so I let them dry 24 hours and rinsed again. No change. I was careful not to use too much cleaning solution, and in fact used diluted vinegar in another room as a test, I got the exact same outcome. Vacuuming does nothing to revive them, either. They are awful! If you found a cure, I’d love to know.