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problems with KitchenAid Range self-cleaning

16 years ago

I purchased a KitchenAid self-clean slide in gas range model #KGSA906PSS00. Approximately 6 months later I used the self clean feature on the range. Mid way throught the cycle the oven shut off and the control panel went blank and the oven door remained locked. My range was still covered under warranty and the service technician replaced the thermal fuse. I used the self clean feature again this weekend and the same thing happened. The range is no longer covered under warranty and after speaking to a supervisor it was recommended that I schedule an appt. with an authorized service technician at a cost of 89.99 to me for him to diagnose the problem. He will generate a report and I will have to call KitchenAid again on Monday for them to review the report and see if there is anything they could do. They may be able to get me the replacement part at a discounted fee but the labor would not be reimbursable. She also stated that there has not been a recall on my model and no problems like mine have been reported to them. REALLY...I found 4 people on this thread alone with the same model as me with the exact same problem! This is a joke. I spent $1800.00 on a range that I can't use the self clean feature. I can't believe that KitchenAid is not acknowledging this problem. I filed a complaint with consumer affairs. I can't wait for the class action law suit. Has anyone out there had a positive experience dealing with KitchenAid????

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Comment (1)

sementhead_rogers_com
15 years ago
Hi i have a kitchenaid gas range mod KGRA806PSS00.The first time i used the self cleaning option th gas regulator went on it .Now i just used the self cleaning option last night and the exact same thing happened as in the above link.I have looked on consumer affairs website reguarding this problem and there is over 50 people that have had this problem.I just called KA and they r sending out a repair guy tomorrow.They have never heard of this problem.I would like to suggest to all KA stove owners that we start an official written compaint to KA or Whirlpool since they r the owners,with all of our names and contact address on it.Also I think that if there is enough of us we should contact W-Five or Marketplace.
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I have the ovens you are interested in. They work very well and have not given any trouble. I have posted about them previously. In fact this is my second set. We built a new home and reselected the same Kitchenaid appliances that I had in our former place. My old oven was fine too. They are simple to use, have very accurate temperatures, produce nicely baked, roasted, broiled foods. The self-clean function has worked fine through many cycles. The microwave is especially nice with the drop-down door. It works well also. The styling of the Kitchenaid in my opinion is much better than other combination units. There is a minimum of grillwork, trim and air vents that create unsightly gaps around the doors & control panel. The oven comes with a good 5 year warranty. Since reading about all the self clean problems, I ran a cycle within a few weeks of use. Again all was well. Just like my previous oven. I can guarantee you I'd be on the phone with the CEO's office at Whirlpool in a heartbeat if I had any trouble!
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I also purchased the Kitchen-aid stove with the new AquaLift oven cleaning ability and it is absolutely the worst. I will NEVER buy another Kitchen-Aid product and will certainly never recommend it. I am an extremely neat and clean person and have tried so many times to use the AquaLift cleaning method but it does not remove much of anything. I finally called the company service department and they were useless! Easy Off has a new cleaner that says it is safe for use with self-cleaning ovens. Has anyone ever tried it?
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Personally, I'd see if you could get the highly reputable appliance store to take back the range (lemon law?) and let you get a different brand. Sounds like this range has too many built-in problems that can't get resolved - an extended warranty will just prolong the agony. You know, it's strange, I have a KA fridge, DW, and compactor and they all work fine after 5 years, but the ranges and ovens all seem to have problems - at least as reported on this forum. Good luck!
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IMO...you need to go "public"...Consumer Products Safety Commission, TV network consumer correspondents etc This sounds as if this model should have already been recalled...and there is no better way to motivate a corporate entity to make good than to expose the fact that they are endangering the public...and taking zero steps to fix the problem...AND allowing more ranges such as yours to be sold...
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