I'm finally getting around to updating this post. The service guy came with the proper screwdriver and adjusted all by one of my simmers down to the lowest possible setting without having the burner blow out and start clicking to reignite. I originally thought that this adjustment affected my HI setting, making it slightly lower, so I asked him to leave one rear burner unadjusted to be used for rapid boiling of large pots of water. My Capital contact called back to ensure that the adjustment had been made and he spent a lot of time with me on the phone while I checked the burners and the control knob, etc. and now I understand that the screw that adjusts the simmer ONLY controls the simmer and it is impossible for it to affect the flow of gas at the hi setting. I don't remember exactly what he said, but apparently there are seperate valves for different settings and the screw behind the knob only adjusts the simmer. I've also learned that by design, the entire knob is not meant to control the flame height; only about 1/2 of the knob is able to control the flame and the low half has no impact on the flame height and is not supposed to. I think that marking the knob as if it has an effect is silly, since the mid-point SHOULD be a visual clue that it is your medium flame and not your simmer flame, but the bottom line is that you have to stoop down to check flame height if you want a medium flame and can not rely on the knob markings except for Ignite, HI and LOW (low flame will be achieved way before the low mark on the knob, but it sill still be Low so it doesn't matter.) Now, about the grates and tipping. Capital has confirmed that pots can tip and they are trying to redesign the grates to solve this potential safety issue, of which they were unaware until I complained of my experience. Either I'm the only one who this has happened to (and it will happen every time I cook with my smaller diameter pots unless I align the handle with a long support), or I'm the only one who bothered to call about it. It turns out that the fix is not as simple as one might hope. If you have a Capital rangetop, you can see that where the longer supports approach the burner cover, that the holes for the gas are of much smaller diameter. This is to prevent the supports from getting too hot when the burner is set to the Highest setting, and becoming damaged and ultimately rusting. All the other gas holes are much larger holes, and this is because there are no grate supports close. So, they can't simply have 4 more supports come closer to the center without considering the extreme extra heat that those supports would get, and still have the 19K BTU at HI that they want to offer. Bottom line, they are working on it and I'm confident they will find a solution before too many months and I will be able to have safer grates! While I was not entirely happy with my few months of slight buyer's remorse, I am very impressed with the ultimate response I finally got from Capital, especially with the fact that they are addressing the grate issue which I think it HUGE! Do I wish I had a different rangetop? Not anymore, because no one else offered an 8 burner option and my issues are either resolved as much as possible or are being worked on.

Hello all, first of all, thanks to all the great folks on this forum - you all have given us an education that we never could have gotten elsewhere! Getting down to the wire on range selection: Blue Star 36" vs Capital Precision 36" AG GCR366. Couldn't care less about style - feel that BTUs rule (the Rosengarten review of Blue Star, DCS, Viking etc. was a real eye opener) We'd snap up the BS in a second but have always dreamed of sealed burners. So... as far as we know, Capital has the hotest sealed burners available and hence the choice. Would so appreciate your advice: Would we be giving up a lot of capability and taste going sealed (22,000 btu BS vs 19,000 btu Capital)? Can Capital really get down to a very low simmer (Sunday sauce for hours, other delicate sauces, etc.) How does the Capital work with small pots? flames up the sides? thanks to all in advance C and R

Good advice for your range. We know of one that you can't check the temp that way, even the manual says so. People that have tried checking it, came up with results close to yours. Glad you found your problem and "Blue Skies" from here on out. From reading your post it appears that the sensor has not yet been replaced--Let us know how things go after the "Fix"----- A Lotta "Culiniarianafiles" may wanna know? Gary

This Capital has none of the features unique to Capital like a motorized rotisserie or 23k btu open burners. I would save $500 and get the American Range Performer Series ARROB430 with 25k btu open power burners and dual convection oven, also being able to fit a full size commercial baking sheet. If you are looking at a floor Model MCR304N that is much cheaper than list, below In link is an out of box ARROB430 for $1999 plus $299 shipping. Here is a link that might be useful: LINK