This update is being brought to you entirely to give all those considering the purchase of a Blue Star Range something even more to consider. My original postings are long & arduous; as has been the continuing saga of my "banging oven"; and this post, shall be. Having complained for over a year & a half from the very beginning of purchase, and their original service dept. man long gone, I had to brow beat the current Blue Star service dept. into sending me a new oven bottom; as by this time it was out of warranty. Then subsequently, I had to demand an oven heating element, once I noticed the melted bracket on the oven back as I went to replace the bottom; and the twisted, melted off rivets on the old bottom. In fairness to Blue Star, they did finally go along with it. After all that, I had the unpleasant discovery that the oven still banged like a gunshot every time I used it. The only possible unchanged piece of hardware in this sequence of events was the oven back (with the melted bracket welded on it). Again I began the process of calling/emailing Blue Star service; but to no avail. They simply would not respond. Finally, I went the route of contacting Trevor at Eurostoves, whom I had purchased from originally, to see if he had any ideas about what could be done. I emailed him photos of the melted oven bracket & back. He contacted Blue Star and they answered him. They like, and respond to Trevor, as he is one of their top sales reps (and in my opinion, a very worthy individual to deal with, if you're seeking major appliances). Trevor forwarded the photos of my oven to Blue Star (I will try to post them for reference). Blue Star's answer to Trevor was that this was fine, it would not be a problem even if the bracket was removed altogether. The banging was normal. So I decided to despair. Then suddenly I remembered having purchased this range by a platinum credit card which carries an extended warranty through the credit card services that doubles whatever the original warranty was. As it was a 1 year original warranty, I was still a few months away from the end of the 2 year mark, so I immediately contacted my credit card and started a claim. Even though, by rights, Blue Star should've stepped up; it obviously being a defective group of hardware from the get go, I was relieved that it would get fixed, in any case. Finally, this is where it starts to get interesting. The credit card services require an estimate of the repair. No problem. The Appliance Barn in Kalona, IA has, since my purchase, begun to carry and service Blue Star's ranges. The service man, Ray, came out and verified that this was obviously a melted oven back and bracket. Now they would simply contact Blue Star to ascertain that the oven back could be replaced, and what the cost of the replacement part would be. Then Appliance Barn would simply send in the estimate to my credit card service and that would be that. Well. It just wasn't going to be that simple. I called Appliance Barn 2 weeks after their service call to ask how it was going. Turns out, it wasn't. Initially, Blue Star had simply ignored the request from the Appliance Barn for verification of replacement viability and price, altogether. Appliance Barn did not know what to do about this; they had never been faced with this type of behavior from a vendor. Finally, Blue Star's answer was (their actual email response): "The first issue with the banging sound coming from the oven is caused by the oven bottom expanding during the heating process. Sometimes this can be reduced by replacing the oven bottom, but we may not be able to eliminate this sound in all units. Secondly, I forwarded the oven cavity photos (that they had already seen from Trevor and the Appliance Barn had resent) to our chief engineer for review. His determination was that the rear bracket was hit by some force causing it to bend and "spidering" the enamel coating. The unit does not produce enough heat to melt the metal causing it to bend down. (yes it can, and it did; as attested to by the melted, twisted rivets & old oven bottom still in my possession) This part is held on by basic aluminum rivets. The original rivets would just need to be drilled out and replacements put back in its place. The unit will function normally without the back bracket if needed. Due to the unit being out of warranty and the damage not appearing to be the fault of BlueStar I am limited in what support I can give to remedy this situation." The interesting bit here being that they were not being asked to do anything (like be responsible), but only answer whether the oven back/cavity could be replaced and give a price for it. I determined that I had to tell the credit card services that I still couldn't give them an estimate and to see if they might be able to sort it out with Blue Star. Blue Star would not respond to the credit card agent's attempts to contact. The agent finally called me back saying they were at a stand still (again) because they could not get an estimate. I flashed on the idea of Trevor (whom Blue Star always responds to) and told the agent to contact him. She did and Trevor conferenced her with Matt Shutte, service dept. head at Blue Star, right then. She called me back to say that they had finally gotten the information from Blue Star that they needed: the range was repairable; but only by Blue Star, themselves. It would need to be shipped to their facility (all 500 pounds of it) and the cost of the repair would be $3000.00. That's right, the original cost of the range!!! Both she and Trevor heard this clearly; and oddly, simultaneously, John Ditzio (also Blue Star tech) had contacted the Appliance Barn with the exact same information. Well. She went on to say that now, at least they could move forward, as there was no way they would be having me send it in for repair when a new one costs the same. That she would just have to have the replacement "authorized" by upper management because the ticket price was so high (they can only go up to $2500 without seeking authorization), but she was certain it would be cleared in a few days. That was over 2 weeks ago. As of yesterday, the "upper management" wants another opinion. Of what, exactly, it's unclear. There is no one else out here that could give an intelligent opinion as to repairing, as this range is virtually unknown out here in the mid-west of nowhere (and I don't mean Chicago-5 hours away). As far as "Is it melted and banging?" that is certainly observable by anyone. It would appear that Visa is feeling the pinch of the market downturn, as well and doesn't necessarily believe me or the Appliance Barn service man to be able to see/hear those things clearly...and for some reason, they are locked in somewhere in Montana where they cannot (will not) receive email, wherein I could send them the oven cavity photos. Suffice to say, make sure when you purchase this 500 pounder, that you are in a longitude/latitude that allows a comparatively simple return in case after you've paid to have it installed you find it performs less than hoped for.

I am going to go ahead and chime in here for the OP although I fear may be flamed by Bluestar enthusiasts for what I'm going to say. Bluestar's flame pattern and BTU power on their high-powered burners are exceptional; that is without question. However, unless you are a frequent stir-fryer or need water to come to boil super-fast, I don't think it's fair to imply that a Wolf won't do an excellent (in fact, exceptional) job cooking and should only be chosen for its build quality/looks. I have owned a Wolf AG range for two years; I prepare 2-3 meals a day for our family of five on my range every day and consider myself to be an excellent cook although I'm not a professional chef. I don't remember thinking at any time, "Gosh, this thing doesn't have enough heat/power" but then I'm not a stir-fryer. I know that it performs much better than anything else I've ever cooked on/ owned, sears meat, etc., very quickly, and performs other high-power feats admirably. I never encounter "hot spots" in my pans so I think its flame pattern (double concentric rings) does a nice job of distributing the heat although I do agree the Bluestar's star pattern is probably superior, especially on low heat. I personally like having all my burners the same power even if they're "only" 16K. There are other considerations besides burner shape/power when selecting a range. Some prefer ranges with closed burners from the likes of DCS, Capital, and American for their ease of cleaning. I have a DCS AG range at our beach place and would prefer my Wolf AG's open burners for any task except maybe simmer where I can't see much difference. The fact that the DCS has 17.5K BTU's is insignificant for me as I find myself using the DCS on low/medium low setting most of the time in order to keep the flame under the pan, not coming up around the sides. I'm willing to do a little extra cleaning for the open burner performance and won't buy a closed-burner range again. Another consideration is which part of the country you live in. I'm in the South. When we built our house, I really wanted to go with the Bluestar. However, we didn't have a local showroom although there was one local company that could/would be willing to order it for us. My husband and our builder both questioned the wisdom of buying a lesser-known company's product sight unseen and were concerned about getting service on it if/when we needed it as Bluestar didn't have much of a presence state-wide. I ended up driving to Asheville (5 hours away) to see one on the floor in a new showroom and was turned off by the build quality. However, I was impressed with the star burners. Anyway, the point of this is that I ended up going with Wolf because the local dealer was well-established and I knew I could get good service through them. The stories I've read on this forum seem to bear out the wisdom of the decision I made for our situation. There are lots of threads on this forum where people are having trouble with their Bluestar ranges. Mostly small issues but issues. If I called a service person in Raleigh to come work on my range, I know that he would have worked on before and be familiar with Wolf ranges. I asked my regular service person (who came out to calibrate my oven temp) if he'd ever worked on/seen a Bluestar. He works on most appliance brands but specializes in the higher-end repairs. He said he'd never seen one. I know they are straight-forward machines but I still believe this should be a consideration for some of us. If you live in California or the Northeast, service for Bluestar should be readily availiable by a person experienced in working with Bluestar. However, for someone like me, it would be a concern. Experiences of others on this forum bear out this theory. I know that with Wolf I have a local dealer who can have a local repairman at my house within 24 hours to work on my range and he will have worked on Wolf many times before. I also know Wolf is consistently easy to work with and accommodating if I have any problems. My only problem has been the oven temp being off - this was fixed within the day. Also, after a year and a half, the rubber feet were falling off my grates (I put them through the DW when they get grubby). I called Wolf and they immediately mailed out a new set of grates (the newer model has metal feet) without charge. My experience with Wolf has been top-notch and I'd choose the same range again today. So do I get flamed now? I hope not ;-)

I have a 48" Blue Star cooktop w/ griddle. I love the high 22K BTU burners. The cooktop arrived with both 22K burners in the front. I wanted one 22K BTU in the back near the center to boil water and improve steam capture. The other big burner is fine in the front for my wok. To change the front burner to the back requires removal of the bowls and grates to expose the burners and tubes. Next pull out the burners and venturi tubes by a backward and up motion. Then turn the burners (attached to the tubes) up-side-down and unscrew two phillips screws on the back of the burner. Do the same to the 15K BTU burner with the longer tube(in the back). Attach the big burner to the back venturi tube and the 15K burner to the front tube. You can leave the gaskets in place since they are the same. Now you must change the orifices for each burner. The orifice fittings are located in the front. The orifice is a brass fitting that is screwed onto the end of the valve. The orifice fitting is exposed when you remove the venturi tube. Orifice removal requires a socket wrench with an extension to undo the fitting from the valve. The 22K burner has a larger orifice and has to match the burner to give sufficient flow of gas. The valves are all the same but the orifices must match the burner BTU size. I think this procedure will make you enjoy your Blue Star more. I also adjusted the low flame by turning a set screw in the stem of the valve. Remove the black knob. Give it a hard straight pull or wiggle it to get it off. Move the valve to the low setting. Then with a small straight slot screw driver turn the set screw clockwise to lower the flame just before the sparking device starts clicking. You can turn it counterclockwise if you go too far to get the perfect setting. Don't try this with a griddle burner since it is only a on-off valve that is controlled by a thermostat and switch. You can do this and you will be pleased with the results. Most gas stoves operate on the same priciple. If you have no clue about the process call an expert to do it.

This is unconnected to Wolf, but an interesting observation. Thanksgiving day, I used the oven in my 30 year old Vulcan for the first time while using the burners. I have a 27" wall oven that I usually use instead of heating up the behemoth and uninsulated 36" oven in the range. When the oven was preheating (which takes forever, as you may be able to imagine), I could no longer use the burner that I use 90% of the time--just hissing gas, no flame even though the pilot ws lit. I moved over a burner, and was not able to simmer. I have standing pilots, so there was no clicking, but because I was familiar with this thread, I thought I'd post the odd experience. I just wonder if some of these issues are more common in all gas ranges and if the posts have made people notice them more (not that it makes it acceptable). From a standpoint of scientific curiosity, it would be interesting to have resolution/explanation. I have been looking at Bluestar for replacing the 60" monster in the spring. I'm guessing it's a foreign problem with them?