We had a Kohler in a new bath in our last house. It clogged all the time. We had Kohlers in this house when we moved in, and my BIL told us to check out Toto. I have had Totos in my 3 baths (which we redid within months of moving in) and love them.

I put Ultra Max one pieces in the kids bath and the powder room with the sani finish. They are very easy to clean. The master has a 2-piece Drake, I think. It is sort of hidden in a water closet, so I didn't care about style too much. I was also running out of $$ and it was a bit cheaper.

Ordered them all from homeclick.com with free shipping and during one of their many sales. Actually less than going to HD and buying a Kohler or American Standard.

Check out plumber Terry Love's web site for info on all kinds of toilets.

Here is a link that might be useful: Terry Love's consumer toilet reports

I believe the one piece kohler memoirs toilet has the class five flushing system. I would check into that to be 100% sure though - it's not the one piece/two piece thing that is important but rather the flushing system. I don't believe just being one piece has any affect on performance.

We have a toto guinevere (one piece but also their top of the line flush) but it's not yet installed. Somehow I suspect for a free swap your builder is talking about a lesser priced toto and not one of the most expensive ones, although the flush on less expensive ones is still great - it won't have the style of the memoirs. Maybe not though - from what I can tell, the memoirs one piece goes for about $200 more than I got my toto for.

I say if you LOVE the memoirs style and it coordinates with the rest of your fixtures, make sure the flush on the one piece gets good reviews. If it doesn't particularly match anything else I'd see what model totos are included in your builder's offer.

I hate the Kohler company. They are not helpful and do not stand behind their product. I would not buy Kohler again.
Donna

I had the plumber in the process of installing the toilet when we ran into a problem. I called "customer service" and when they couldn't resolve it they said a "supervisor" would call back. I told them I needed help ASAP. No one ever returned the call.
Donna

I ordered most of my fixtures from a store called Hydrology in Chicago. I asked them if they would order my Kohler Escale toilet even though they didn't carry Kohler. The owner refused to order me any Kohler products. He said he cannot tolerate their terrible customer service department. I told him I would not hold him liable if anything went wrong and he still said no. I had to order the toilet online. Then I did have a problem and he was right about Kohler.
Donna

the toto drake is one of the least expensive for that manufacturer and one of the best rated. do a search on this site and also over at the building a home forum where there was lots of talk about toilets. i'm purchasing five toto drakes and another two ultra max's for our new build. i'd never dream of using a kohler after going through all the threads on this topic. american standard while not known for its quality also carries a toilet called cadet 3 which is supposedly very cost effective as well as dependable. GL!

I just checked on the Kohler website and all the Memoirs have the Class 5 flushing technology. I'm planning to buy only Kholer toilets as I think their design is more appealing, but I'm making sure they all have this new flushing technology. I was assured that this flushing technology would make the performance the same as TOTO. I also prefer the way the lid fits on the tank, better fit than TOTO. I'm very surprised that you have all these clogging problems. Is your model an older version that does not have the class 5?

Here is a link that might be useful: class five flushing video

We have 2 of the cheaper model toto's and one more expensive toto. We used to get clogs ALL the time. Since we've had the toto's (10months) we haven't had one clog. Ooops, not true we had one clog - my 3 yr old used 3/4 of a roll of toilet paper at one time then flushed. It took a couple of flushes and a couple of plunges but that was it.

Our teenage son was always clogging our toilet. I told my plumber that I wanted a toilet that could handle my son's "problems." My plumber installed a Toto about 5 years ago. I love this toilet. We haven't had any problems. I am not sure what the previous toilet was. It was whatever the builder installed 22 years ago.

Concerning Kohler quality, I have found (so far) that they seem to ship a lot of very flawed products, but are quite willing to replace them. I bought two Memoirs 2269 sinks and a Cimarron toilet and all were badly warped. The toilet tank lid had a banana shape - over 3/4 inch warp - and the sinks aren't even close to flat on the surface that meets the counter. If I shim up the back right corner so the front makes contact, I will have a gap to caulk of over 1/2 inch and the top will not even be close to parallel with the row of subway tiles behind the sink. Kohler customer service says they are sending me a return authorization for both sinks, but since they were a special order item I fear I may wait another 6 weeks for a replacement and then get another warped one. Doesn't anyone inspect these things before they're shipped? Gary

We bought 2 toto toilets a few months ago on advice from several friends who have them for a few years and swear by them. We opted for the one-piece model with "soft close" seats. We are very pleased. They have lived up to expectations.

Toto Drake here for 2 yrs - NO CLOGS!!!! LOVE IT! Read Terry Love's reviews and went from there. Will never have anything BUT a Toto!

You have all convinced me. I've been wavering between the two and you've pushed me over to Toto. I just ordered the Drake. I'm still thinking of getting a Kohler to match finishes with my vanity in the powder room -- any thoughts? Maybe the Toto cotton white is just fine to match a Kohler white?

Three Totos here and they've been the best toilets we've ever had. Never a problem, and always one flush.

We put in 2 comfort height toilets in the last 18 months...one Kohler (bought before I found this forum) and one Toto. The Toto is a better product.
Susan

I am getting ready to replace my toilet. What is the difference between the Kohler Wellworth 114970 and Toto Drake? The Kohler is more cost effective and readily available at Home Depot but is it effective? I read some leak problems.... is it true? How hard to is it to get Toto's parts? Any help is appreciated! :-)