Good luck! I too will be replacing an old electric (Jenn-Aire) cooktop. I thought I wanted a gas cooktop. I stumbled upon Gardenweb and I completely changed my mind. Actually, the amount of valuable information on this site is overwhelming. I looked at Eurostoves on-line video's showing all the details of the Bluestar and decided I had to explore further. Trevor at Eurostoves made it happen. He arranged for me to meet with both an engineer AND service representative at Bluestar in Reading, PA. After visiting the Bluestar plant, I am getting ready to purchase a 36" RNB Bluestar in blue. Despite the fact that I live only 30 miles from Bluestar, I look forward to working with Trevor!

I purchased my 48 BlueStar from Trevor at Eurostoves. After speaking to him on the phone, he answered all of my questions and alleviated my apprehensions about purchasing such a large expensive item sight unseen. Everything went smoothly. I have had my range for about 6 months now and Trevor still provides excellent customer service. I have called him a few times to ask questions about various adjustments, etc. and he has always been helpful and knowledgeable. If you're going to purchase a BlueStar, Trevor at Eurostoves is the way to go.

I did not purchase my Blue Star from Trevor/Eurostoves as I purchased locally. I hope my decision to buy locally proves a good one as I try to support local businesses. However, to be honest, although I do not have my stove yet, and have had nothing to indicate the local dealer is anything less than reputable, Trevor's responsiveness is exemplary and I must admit I pray my local dealer takes a lesson from him. Thank you, Trevor, for your participation and insights on GardenWeb.

Thank you one and all for your voices of support. I think it is helpful to read positive experience postings.

To hull-o : Thanks, I agree with the value of these forums. For those considering the BlueStar Trevor's videos on the Eurostove site are very good. They do demonstrate open burner concepts and cleaning strategies (among others) I understand he is considering other adjustment and simple repair videos as well. It really does demonstrate his commitment to customer support even for those that did not buy from him. Were you able to actually tour the factory? I'd love to hear your impressions if you did.

To monkeyjac : Thanks for the feedback, I'm sure mine will likely go just as smoothly.

To yoyopa : My father owned and operated his own small family business for years. My whole family worked there at some point in their lives. This experience built a very strong desire to deal with local folks first. Believe me, I tried. The one vendor that was the most knowledgeable and honest did not carry BlueStar. I drove about an hour to visit dealers that do carry it. One of them did actually have a live unit and seemed highly rated by 'Yelp'. However the experience was miserable. My price was increased by 10% the day after I got a quote. She explained that she had just been notified by the distributor and was required to pass it on. After several phone calls (by me) to the distributor and other dealers, she was just flat wrong. Eventually she even admitted she was in error. This was only the most serious of piece of misinformation that she gave me. It seemed clear that after the credit card is charged and the unit is delivered your only real recourse is to deal directly with BlueStar directly. That not to say that all dealers are this bad, but there certainly were none close to me. Trevor Lawson has demonstrated support after the sale on this forum.

We purchased our 36" Bluestar from Trevor after doing months of research. We are very, very happy - both with Trevor's help and our range which we have had for 2 months now. We had some delivery problems (live in the boonies) and the simmer burner would not ignite (fixed promptly by the White Glove Service). The stove is a beautiful machine to cook on - both to look at and to use. Hope you have as good of an experience as we have had.

We also got a Bluestar from Trevor. It came in about 11 months before we finally installed it! One of our burners didn't work upon delivery and was fixed quickly by the service partners. :)

*** UPDATE 1 ***
Having consulted with the factory, Trevor has supplied me with a fairly detailed guesstimate of the delivery time line via email. Although much of the necessary milestones fall outside of his direct control, I am currently expecting delivery in the week of March 16. Trevor also worked with his factory and distributor to expedite my special order (window-less oven door). Trevor continues to demonstrate his working relationship with the factory, as well as his customer satisfaction skills.

Although I am not totally surprised, I did not expect the volume of support (postings) for Trevor and Eurostove. Just to be clear, I am not 'shill' for Eurostove. I am not connected in any way to Eurostove, nor am I receiving any benefit for this mini-blog. My intention is document the experience of buying, installing and using a BlueStar range for those considering doing the same.

Well, I don't even own a Bluestar and have never bought anything from Eurostoves. But, I had several in depth discussions with Trevor when I was vacillating on my Liebherr purchase. I found his very frank, very balanced and informed opinions to be most valuable. He also offered competitive pricing. Although I ultimately ended up going with a local vendor, I do want to chime in on this thread to say that I have the utmost respect for Trevor and his customer relations skills. The next time I'm in the market for a major appliance, I will definitely consider doing business with Eurostoves.

To all those consumers purchasing products from EuroStoves/Trevor.......if this persists, retail dealers will not carry the products that are discounted and/or sold on the internet and you will have to purchase it "Sight Unseen". One day soon, most will follow Viking, Wolf, Thermador, etc. and ban internet sales. Furthermore, once our state governments figure out how to tap into the lost revenues (sales tax) they are losing out on, internet dealers will slowly disappear. I look forward to this day!

We purchased our 2 Bluestar ranges (kosher kitchen) from Eurostoves 2 years ago after a local vendor (henceforth Dealer #1) told us they could get it but somehow never put in our order despite knowing our deadline and despite having received a large deposit. We needed 1 range operational for Passover, only 4 weeks away. We had ordered the ranges in white. By the time we realized that Dealer #1 had never put in the order, there was not enough time left to get a range here in color.

Bluestar, Eurostoves, and Signature Marketing (the distributor) arranged to ship us an all stainless one in time for Passover, and a few months later we received the white door skin and kickplate, which were swapped for the stainless ones in a subsequent service call. This happy ending was only possible because of some creative thinking and flexibility on the part of Eurostoves, Bluestar, and Signature.

We ended up purchasing from Eurostoves instead of from a second local dealer (Dealer #2, who started to carry Bluestar shortly before our Passover deadline crisis) because of Eurostoves' excellent customer service and ability to work with us under time pressure -- and because we have had previous mixed experiences with Dealer #2.

Even when we were doing research and did not expect to purchase from Eurostoves (and even told them that we were planning to order locally!) Trevor and Karen were always willing to take time to answer my questions. We are delighted to post our recommendation for Eurostoves.

*** UPDATE 2 ***
My BlueStar is here, my BlueStar is here! Yes, slightly ahead of schedule. Essentially I got the best case shipping scenario. According to Trevors email:

The cross-country shipper called me and told me when the range would arrive in San Jose.
The second call was to confirm arrival in San Jose.
The third call was to schedule local delivery.
The fourth call was to confirm delivery 24 in advance.

The range arrived on time and was lowered from the truck by a lift gate and then hand trucked to my garage. Using Trevors instructions, I asked the shipper to wait as I clipped the steel bands holding the heavy duty cardboard box onto the wooden pallet. The carton lifted off the palette and I took several minutes to inspect the range. Again, per Trevors instructions I added some just in case notations on the shipping bill for any shipping damages found later.

The carton it self was in perfect condition. Maybe some light scuff marks but no dents, or rips of any kind. Lifting the cardboard over the top the range, I found four vertical cardboard guards around each corner. These fell away as the box came off. The range has a bubble wrap cover over the cooktop that extended several inches below the top. Then it was wrapped from top to bottom with multiple layers of that clear "Saran Wrap". My range has the stainless steel finish and all exterior surfaces are also covered in a protected film. All the oven internals were tie wrapped to prevent movement. The broiler pan and leveling feet were first wrapped in cardboard, and firmly taped to one of the racks. It also turns out that the range is screwed down to the pallet.

All in all, the range appears packaged very well, and shipped with great care. Having read the delivery horror stories and impact there after, I am very pleased with my experience. Trevors communications and instructions after the sale continue to be spot on. Although there is always an element of luck, I have to credit EuroStoves in there efforts to find the best shippers. I assume that EuroStoves is a very high volume shipper of large appliances and clearly they dont have local brick and mortar presence everywhere. I think their commitment to customer satisfaction has biased their choice of shippers towards a problem free delivery rather then the cheapest shipper.

I hope to begin the installation of the stove next week. My next update will cover the installation, and then finally some initial thoughts on functionality.

thanks for posting your experience. can't wait to hear more! (hopefully good news)

What a great informative site. I had never heard of Blue Star or American Range before stumbling onto this site. I am looking to purchase a new 30" range and can't seem to decide between the two. Can anyone help with some pros and cons to each. Also, I live in NJ and can't seem to find a dealer in my area. Any info on that as well. Thanks!

I had another question about the Blue Star and American Range. Do they have a storage drawer?

Hi metsmom. Re: the decision between the American Range and the Bluestar, the first thing you have to decide is whether you want sealed burners (American) or open burners (Bluestar.) That is the biggest difference between the two.

A major dealer for both brands in NJ is Reno's Appliances. They have two locations, Fairfield and Paterson. Regardless of which location you purchase the appliances at, if you sign the papers in Paterson you get 3.5% sales tax. That said, I ended up purchasing my 36" RNB Bluestar from Trevor at Eurostoves.

Also, no storage drawer.

Hope this helps, good luck!

Re the aspect of purchasing locally or by internet;
my husband and I are still on the fence around Blue Star, principally because of the lack of local availability. We last checked into this 2 years ago, so we need to update our information. (We went with a different stove that time, a much less expensive Bosch. I have to say that cooking on that Bosch was not a great experience.)

We have 2 "local" dealers, each 2 hours away. Both are reluctant to service our area and too cheap to pay our local serviceman. Unless the last two years have changed their tune, we can't/won't purchase from them. So, there might not be a local option for many people, because it's not a well-marketed product.

Diva

May I suggest you call Matt at Bluestar, he is the person who authorizes and arranges service techs for the US.

Irrespective of the local retailers, its the service company you need to locate, Matt can do that for you.....

As i am sure you know Bluestar now offers a FREE white glove install check, this is normally carried out within 10 working days of Bluestar receiving your fax confirmation that the range has been installed.

WHen the service tech comes you can get his contact details should you need him after the end of the Bluestar 2 year warranty.

hey, if trevor is out there still and looking at these threads, can you please tell me what happened to your videos about cleaning a blue star oven? i remember when we were shopping around, i believe you had some great videos on cleaning the range.....but now i can't locate. anyone else have a resource for cleaning the blue star oven??? the turkey made a mess of ours! thank you!!!

Did Trevor come back? I bought a Blue Star in 2008 and am moving and redoing the new kitchen. I am thinking about buying a BS again. My experience was not perfect the first time around (and I certainly never got that white glove service mentioned above) but now that I am comparison shopping I realize the not so perfect BS still seems so much better then the others similar to it. Anyone out there with their BS opinions? (and I don't mean that bs :))

Still alive and kicking :)

Hello Trevor! I couldn't get on your website so I wasn't sure you were around!

I bought a Leirberr refrigerator from you in 2008. Anyway, could you tell me what BS has done when they say the have updated the RNB? Again, mine is from 2008. Only 1 of my lighters work (we live we matches close by for the other burners) but I love that I can sear my Tuna just right and can put my wok right on the burner. My broil in the oven pretty much never worked (maybe the first year). But I can cook a mean huge turkey in that oven with room to spare!

And my oven door is now getting really really hot (knobs too) and it didn't do that before. I hope they have fixed these problems?