Atleast the rep stands behind his product, no questions asked. That's rare these days. Usually they're there only to point the finger in any other direction than their own. I'm impressed, to say the least.

Well, it appears I have a bathroom nightmare on my hands. My tile guy called yesterday and asked me to take my fingernail and run it across the grout to see if it left a line...it did. Then he asked that I get a wet rag and wipe the grout. I did this pretty vigorously on a joint and there was grout on the rag. Not just color but "stuff." He asked me to do this because he had taken some of the grout home with him and done some "test" mixes with it and was not coming up with a satisfactory result. It will be three weeks tomorrow since my bathroom grout was installed and it does not seem to have cured right. I saw a post from someone else about soft grout and I am really scared about all this. Please tell me it won't be all that bad to fix this. FYI, this tile is installed over Kerdi.

I want to cry, but my husband says save that for something really important cause in the grand scheme of life, this is not. I know, I know, but this still makes me sad.....and mad!

pup

It'd piss me off, too. But think of it in terms of the alcoholics' prayer-- change the things you can accept the things you CAN'T change, and know the difference between the two. You can't change what's happened so far, but you CAN change the outcome from here.

I'd say it's time to start carving out the grout.

How long was the tile installed before grouting ?

Oops old post

I’m having the same grout issue with my newly renovated bathroom. I had researched it thoroughly and askEd the company to use an epoxy grout. : (

Suzanne,

We had that problem with some grout. It was easy to mark with a fingernail. We solved it with sealant which hardened it. 5 years later there is one seam opening up but the grout is still hard. We will have to patch the open seam with color matched caulk. This shower has almost never been used. Also the sealant has worn away. Grout is so annoying!

But it sounds like you did get epoxy? And it didn't cure right? This could be due to them not mixing it right. I think that was the case with our grout.

Thanks for the information. No, the installer used Prism (cement) grout. I had asked them to use epoxy because I had issues years ago with a new 1980’s house that the grout was uneven and stained easily. The renovations company I used is sending out their installer next week. Hoping it won’t be too big of a problem.

If you can have them scrape it out while it is soft and replace with epoxy. Letting them "fix" it will mean you have problem grout down the line like we do. For whatever reason it did not cure right.

Thanks.