Should I buy a Dacor double oven extended warranty?

14 years ago

We installed a Dacor MOV230S double oven last spring. We bought the oven from a business that had closed and the price was incredibly low (75% off). The oven came with a full one year warranty.

Dacor sells their own 3 additional years extended warranty (total of 4 years) for this oven at a price of $399. This might seem expensive, but keep in mind the list price for this oven was over $6K. Also, since we paid such a low price for the oven I can hardly complain about a pricey, but long term, warranty extension.

According to my original conversations with Dacor last spring I had until the end of March, 2010, to purchase the warranty extension - i.e., 30 days before the original 1 year warranty would expire.

A couple weeks ago I received in the mail a reminder of the availability of this extended warranty suggesting that I had until January 28th to make the decision. Since this conflicted with the "cut-off" date I had originally understood to be the case, I called Dacor to question the change.

What I was told was interesting. Apparently, extended warranty notification letters are sent out on behalf of Dacor by a company named "Service Net Warranty, LLC". And it is Service Net who actually is warrantying the product, not Dacor. Service Net will be the company who arranges repairs during the extended warranty time period.

This arrangement is the case regardless of whether I were to sign up for the extended warranty on the Dacor web site, via a phone conversation, or by mail.

Also, Dacor did verify that I really had until the end of March to sign-up for the warranty extension. The price of $399 is currently still valid, and there is no expected increase in the warranty cost...although there is no guarantee the price would not increase between now and the end of March. Apparently Service Net does like to send the mail notification early enough to allow the Dacor product owners plenty of time to consider the option.

So...have any GW readers had any experience with Service Net Warranty, LLC as to responsiveness, proper diagnosis of a problem, who they actually send to your home, timeliness, etc?

BTW...we did have one warranty claim on the oven immediately upon its installation. Dacor installed a new oven control panel that would beep upon the meat probe reaching the programmed temperature. As documented on other GW Appliance Forum posts, the early manufactured Dacor wall ovens with the Discovery controllers did not beep as per the user guide. Our oven was an early production model, so the upgrade brought the oven into spec. Other than this really minor problem that was solved within 10 days of my report to Dacor, the oven has been absolutely trouble free and has performed wonderfully.

Inquiring minds want to know...Should I buy a Dacor double oven extended warranty?

Also...we do not intend to use the oven's self-cleaning feature at any time. I've heard too many stories of oven failures due to the overheating that the electronics experience during the self-clean cycle...in all brands of ovens, not specifically Dacor.

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Comments (5)

weissman
14 years ago
last modified: 9 years ago
$399 would cover at least one service call and possibly two. I'd keep the money and hire a local reliable repair person if necessary. I know nothing about Service Net, by the way.
mcmann
14 years ago
last modified: 9 years ago
Personally I detest extended warranties but even more so I detest the fact that I seem to be inclined to purchase them on certain items.

My Dacor MOV227S double oven was installed 9/06. When the original Dacor warranty expired in 9/07 I purchased the extended warranty from the same company you mentioned and I paid $399.99 for a 3 year warranty which expires this fall. I'll probably buy another extension if available because there's a good chance we'll be selling our home in the next few years and it might be an enhancement that would appeal to a prospective buyer. It's not going to make or break the deal but it can't hurt.

I did have reason to use Service Net last summer. I completely forgot about it until I read your post. The control board had an error notice. I called Service Net at dinner time to request service and someone called back the next morning. They scheduled repair and the company they used is the same service company that installed the replacement control board that corrected the heat probe/beeping issue. They're an authorized Dacor service company and they've serviced my old Sub Zeros previously.

The tech came out, read the error code, called Dacor and confirmed the problem. He told me I needed a new fan and added that he would order new fans for both ovens because that's what Dacor instructed him to do. There was no problem with Service Net paying for both fans even though only one needed to be replaced. It only took a little over a week from the initial call to the completed repair. It's possible that the service company expedited repair since I'm one of their customers but they never mentioned it.
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mcmann
14 years ago
last modified: 9 years ago
I forgot to add that unlike GE service plans, Service Net doesn't discount if you purchase warranties for more than one appliance which annoyed me since I have both the wall ovens and the cooktop.

Although I didn't buy my Dacor from them, we have a local appliance store that sells Dacor and they offer extended warranties through GE that are significantly cheaper.
mrtimewise
Original Author
14 years ago
last modified: 9 years ago
Thanks, wiessman, that is my feeling, too. I can perform the analysis and part replacement labor (I had the oven completely apart before I installed it just to make sure everything was fine inside) so my repair costs would only be the parts expense.

mcmann do you recall the name of the service company who actually visited your home? In what area of the US are you located? I am aware of the fan/relay board service which your oven required. I strongly suspect our oven would require such replacement, too, if we were to use the self-cleaning cycle.
mcmann
14 years ago
last modified: 9 years ago
I live in South Jersey just across the Delaware River from Philadelphia. The service company is Edward's Appliance Service- they're a small, family owned company located in Washington Township, NJ. I've used them for over 15 years. They replaced the condenser on my Sub Zero fridge and repaired the icemaker in the freezer.

Unfortunately no one in my household is willing to take anything apart - I'm lucky they change the batteries on the clocks.

I think we've only used the self cleaning feature once- we usually take precautions to keep the oven interior from becoming too dirty.

Should I buy a Dacor double oven extended warranty?

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Should I buy a Dacor double oven extended warranty?

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