Online Takeaway - GRRRR

16 years ago

OK, I'm not much of a complainer (well, OK), but this time I have to vent a little.

After being sucked in by the advertising, I attempted to place an online take out order with a certain "down under" themed restaurant this evening. Selected the items, received the confirmation e-mail with time to show up at the location (~10 minute drive). Get there a few minutes past the time (street fair in town hard to get across today). Person brings out order for customer waiting then asks my name (the online order asks for car info!). Goes back in. Tick, tick, tick (I knew it wasn't going to be good...). Person comes back out. "Could it have been ordered under another name?" WHAT, LIKE MARGE BOUVIER SIMPSON???? (through gritted teeth) "No. Do you need my phone number?" "Oh, no." Goes back in. Another car drives up (big fancy Caddy SUV), a different person brings his order right out to "Tom". 8 more minutes, first person comes out with order card in his hand. Mind you, Sunday evening, the parking lot is packed (it always is). "We never received your order. I can take it now." "No." "Are you sure?" "NO THANK YOU" Diane drives off, guy in SUV (WHO HAS HIS FOOD) looks puzzled.

Now, I KNOW it would have taken 40 minutes or more to wait, the initial wait time was 30 minutes. IF they had offered a "free dessert" (not equivalent to my gas and time) or "free appetizer" or discount off of my order or free drink while I waited at the bar, then I MIGHT HAVE placed the order and waited. BUT THEY DIDN'T OFFER ANYTHING AT ALL!!!!!

Complaint e-mail already sent. I can see if I never received a "confirmation". But, the "confirmation" should NEVER BE SENT to the customer until the RESTAURANT HAS PICKED UP THE ORDER AND VERIFIED IT. OR TELL THE CUSTOMER TO WAIT UNTIL A SECOND E-MAIL WITH THE STORE CONFIRMATION IS RECEIVED. Now, I'm just waiting for a phone call later this evening "reminding me that my order is ready". And at that time I'll ask to speak to the manager.

GRRRRRRRRR!!! WHERE IS MY BOOMERANG????

Sort by:Oldest

Comments (10)

taureau
16 years ago
Diane, sorry about your problems. I would certainly call the manager, because if he doesn't know about it, it will continue and the problem will never be corrected.
0
diane_nj 6b/7a
Original Author
16 years ago
Taureau, I will. I know in the grand scheme of the universe the fact that I ate leftovers last night isn't even a blip, but I hate when things don't work, and I hate it even more when the company doesn't even try to make up for it. They lost a sale (again, a pittance) and a customer.
0
Related Discussions
squash bugs grrrr
Q
Comments (14)
Like I mentioned above - root damage as from rodents, voles, mice, etc. digging around the base (it is the armadillos that get me here), root maggots, RKN (root knot nematodes), broken or injured main stem, herbicides, Bacterial Wilt, various other viruses. I should qualify my "no it can't be from the squash bugs" comment above. If you flip the leaves over and find hundreds of little gray squash bug nymphs at work on them and in the mulch then that is another possibility. Cornell's Vegetable MD Online has a whole list and photos of common squash disease and pest problems and it is only one of the many great diagnostic websites for squash issues. Dave Here is a link that might be useful: CVMD Online
...See More
anyone care to post the link to your online album?
Q
Comments (12)
YAY! Thanks guys! I just love looking at pictures. Hopefully someday mine will be half as pretty! I love the shots taken from further back, where you can see the whole plant, not just one bloom. Flowerfan, some of yours are huge! Is that just one clematis? How old are they? Buyorsell, I didn't know that Asao sometimes double bloomed like that? Or were my eyes playing tricks on me? Your homemade trellis are gorgeous. That "wall of blooms" pic was so beautiful! I can't wait for blooms. (Miguel will tease me for my impatience, but I can't help it!)
...See More
Grrrr. I thought I had copied Nancy's Vodka Pie crust recipe ....
Q
Comments (4)
Here it is Sharon. I'm at work but since I store recipes online it was easy to grab.. Foolproof Pie Dough Source of Recipe Cook's Illustrated The trick to this pie crust is the inclusion of vodka. Eighty-proof vodka, which is 60 percent water and 40 percent alcohol, adds moistness to the dough without aiding in gluten formation since gluten doesn't form in ethanol. Although the recipe includes 8 tablespoons of liquid, the alcohol vaporizes during baking, resulting in a tender crust that only contains 6 1/2 tablespoons of water. Because of the extra liquid, the dough will be moister than most standard pie doughs and will require up to 1/4 cup more flour. - makes one 9-inch double-crust pie - Ingredients 2 1/2 cups (12 1/2 ounces) unbleached all-purpose flour 1 teaspoon table salt 2 tablespoons sugar 12 tablespoons (1 1/2 sticks) cold unsalted butter, cut into 1/4-inch slices 1/2 cup cold vegetable shortening, cut into 4 pieces 1/4 cup cold vodka 1/4 cup cold water Procedure 1. Process 1 1/2 cups flour, salt, and sugar in food processor until combined, about 2 one-second pulses. Add butter and shortening and process until homogeneous dough just starts to collect in uneven clumps, about 15 seconds (dough will resemble cottage cheese curds and there should be no uncoated flour). Scrape bowl with rubber spatula and redistribute dough evenly around processor blade. Add remaining cup flour and pulse until mixture is evenly distributed around bowl and mass of dough has been broken up, 4 to 6 quick pulses. Empty mixture into medium bowl. 2. Sprinkle vodka and water over mixture. With rubber spatula, use folding motion to mix, pressing down on dough until dough is slightly tacky and sticks together. Divide dough into two even balls and flatten each into 4-inch disk. Wrap each in plastic wrap and refrigerate at least 45 minutes or up to 2 days. ................................. Nancy
...See More
outdoor furniture and designer update -- Grrrr
Q
Comments (131)
Hi all, I know you're not trying to beat me up, and have only my best interests in mind. You have all been so generous with your time and I do appreciate reading your different methods of getting this taken care of. dlm: I love that note and will wait another day or two before using it. As alternatives, I may mention other remedies in the note in addition to hiring a lawyer. (DH woke me up this morning telling me to "Get Jessie" the local consumer advocate on one of the major TV channels.) She's not taking me or this situation seriously. Her agreement to me was to provide furniture just like the furniture I saw at Kreiss, and she hasn't lived up to that agreement. At the installation, she either knew the stuff was not good quality and hoped that I wouldn't notice or know any better, OR she didn't know that it was not good quality, in which case she's not the expert with the discerning eye that she holds herself out to be. Or maybe she didn't inspect it at all. Either way, this is something she has to work out with the manufacturer and take us out of the loop. Thanks again everyone.
...See More
paparoseman
16 years ago
When we want to go to the kangaroo restaurant we sit at the bar, no wait in the line and the food is the same.

And yes I would be royally pissed if they said what order to me.

Lance
0
carla17
16 years ago
Call the manager, definitely. You may get a voucher for a free meal. I've found service is not what it used to be! You were calmer than I could have been. I would have been out of my car and going inside to make sure someone heard me. There, I've had my rant for the day too.

Cala
0
pete41
16 years ago
Same with the home despots and lows-
reason
They shop out their phoned in services to low wage,no benefit companies that are supposed to pass on orders but a lot of times there are problems.
Penny wise,pound foolish.
0
diane_nj 6b/7a
Original Author
16 years ago
Just to be fair, I want to note the follow up. After about a week, a manager called me, she had been away. She asked if the server called a manager on duty to discuss the issue, and I told her "No." She said that was a mistake, and that she would inform the staff if something similar occurred in the future a manager should immediately be called in to handle the problem. She also sent "something" that would hopefully change my mind. I was gone at the end of last week but found a GC for a nice amount (would cover dinner and a drink or dinner and an appetizer) in the mail when I returned. I'll use it at some point.
0
michaelalreadytaken
16 years ago
It's nice to know that they came through for you! I like the one here in Vacaville; in fact I'm typing this and leaving to go grab something. I haven't left the house today--some kind of miracle--

Anyway, there's a New York strip and a baked potato in my future.

Then I'm going to rewatch Fractured with Anthony Hopkins. If you haven't seen it you're missing a great movie.

MichaelAT
0
msjam2
16 years ago
Michael, there is a favorite restaurant of ours there in Fairfield-Vacaville area (cannot remember which city, sh*t I'm gettin' old). Anyway, it's a Japanese restaurant ala Benny Hanna but much much better. You can see the restaurant from I-80, you gotta try it sometime.

Diane, I'm glad the manager did the right thing in the end, they deserve a second chance, hope the food is good.
0
michaelalreadytaken
16 years ago
My bad--it's Fracture.

msjam--you're not the only one!

Hisui on Monte Vista?

I've had my eye on that restaurant for a while now but haven't been; it's here in Vacaville.
I'll take you up on the recommendation!

MichaelAT
0
msjam2
16 years ago
It's Hisui!! Thanks for reminding me!! I hope it's still as good as it was 5 years ago.
0

Online Takeaway - GRRRR

Comments (10)

taureau

diane_nj 6b/7a
Original Author

Related Discussions

paparoseman

carla17

pete41

diane_nj 6b/7a
Original Author

michaelalreadytaken

msjam2

michaelalreadytaken

msjam2

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

Online Takeaway - GRRRR

Comments (10)

diane_nj 6b/7aOriginal Author

Related Discussions

diane_nj 6b/7aOriginal Author

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

diane_nj 6b/7a
Original Author

diane_nj 6b/7a
Original Author