sometimes I amaze myself...lol. I don't know how but I sent a folder full of old emails out again this morning.If you were one of the lucky ones...please just disregard the message. Thank you Lisa

Thanks (again) so much. Hopefully all will be well by morning. Now you have an e-mail. LOL

Also, make sure that your ISP isn't filtering out the e-mails you want to get! There should be a place where you can "whitelist" the e-mails.

Frequently. I strongly believe if we're going to complain about bad service, it's our responsibility to compliment the exceptional service as well. And I do try to remember to do that when someone I deal with is very helpful. Although sometimes, it can backfire a little. When I bought my last car, the sales person was just lovely. Couldn't have been more helpful, more efficient or more pleasant. I wrote a glowing letter about how much I appreciated how she handled the sale. Saw her a week or two later (when I was picking up my tags) and she told me--the manager called her into the office. She was really nervous, thinking she had done something wrong. And when she got there, it was because the manager wanted to share the letter with her before putting it in her file. Turned out okay, but I felt a little badly that she'd had a bad moment when she got 'that summons'.